Top 3441 customer service representative Jobs in nc

Call Center Manager
Sports Endeavors —Hillsborough, NC
- Full-time
- 5 years
- Experience equivalent to degree accepted
- Business Administration
Quick Apply
Member Care Representative - E Services
Allegacy Federal Credit Union —Greensboro, NC
- Overtime
- Background check
- Windows
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Customer Service and Sales Representative
FlyRight —Concord, NC
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Travel reimbursement
- Paid training
Quick Apply
HVAC Membership Coordinator
McClintock Heating, Cooling, Plumbing, and Electrical —Indian Trail, NC
- From $22 an hour
- Full-time
- Mid-level
- Office
- Plumbing
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Service Representative
State Farm Insurance - Wayne Cottrell Agency —Henderson, NC
- $45,000 - $65,000 a year
- Full-time
- Background check
- Customer service
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Remote Retention Specialist (Call Center – Customer Retention & Save Calls)
US Service Animals —North Carolina
- $15 - $16 an hour
- Full-time
- Remote
- Negotiation
- Entry level
- Disability insurance
- Health insurance
Quick Apply
8d
Customer Service Representative - Part Time
Williams-Sonoma Inc. Customer Care Centers —Charlotte, NC
- From $15 an hour
- Part-time
- Remote
- Residential
- 1 year
- Communication skills
- Paid time off
- Work from home
Outbound Call Center Rep
CVS Health —North Carolina
- $15.00 - $26.93 an hour
- Full-time
- Remote
- Background check
- HIPAA
- High school diploma or GED
- Paid training
- Employee stock purchase plan
Booking Specialist
Community Labor Partnership —North Carolina
- $15 - $18 an hour
- Contract
- Remote
- Entry level
- On-the-job training
- Work from home
Quick Apply
Insurance Agent Specialist (3 YRS CUSTOMER SERVICE EXP REQ)
Larry w Payne Agency —Waynesville, NC
- $16 - $30 an hour
- Full-time
- Bilingual
- Sales
- Customer service
- Paid time off
- Flexible schedule
Quick Apply
Licensed Insurance Agent/Customer Service Representative
Highstreet Insurance —Jacksonville, NC
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Healthcare Call Center Supervisor
Fusion BPO Services —Spindale, NC
- From $17 an hour
- Extended hours
- HIPAA
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
4d
Sales & Support Specialist - Retail - Ellerbe, NC
RiverStreet —Ellerbe, NC
- Overtime
- Bilingual
- Background check
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Toxaway Member Service Representative I
Haywood Electric Membership Corp. —Lake Toxaway, NC
- $23.67 - $26.30 an hour
- Overtime
- Computer literacy
- Basic math
- English
- Health savings account
- AD&D insurance
Quick Apply
Title Insurance Client Solutions Manager
Investors Title Insurance Company —Chapel Hill, NC
- Full-time
- Hybrid work
- Mid-level
- Residential
- Travel
Quick Apply
Photographers Assistant/Customer Service Representative
Upstate Images —Charlotte, NC
- $17 an hour
- 8 hour shift
- Hybrid work
- Customer service
- No high school diploma
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
1h
Customer Service Representative
Spring Forest Cabinetry Inc —Greensboro, NC
- $17 - $20 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Bilingual Member Care Representative
Allegacy Federal Credit Union —Greensboro, NC
- Full-time
- Spanish
- Customer service
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Client Manager - Customer Service Representative
Highstreet Insurance & Financial Services – North Piedmont Branch —Windsor, NC
- $32,000 - $50,000 a year
- Full-time
- Spanish
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Certified Pharmacy Tech - (1+ yrs of call center pharm tech exp required)
CornerStone Medical —Cary, NC
- $22 an hour
- Online Application
- Medical office experience
- Pass drug screening
- Mid-level
Quick Apply

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Call Center Manager

Sports Endeavors -
Hillsborough, NC

Quick Apply

Job Details

Full-time

Qualifications

Performance dashboard reports
Managing teams in a customer support role
Coaching
Resource planning methods
Staff scheduling
Team scheduling
Metrics Reporting
Frontline customer support management
Reporting and dashboarding tools
Inclusive leadership practices
Team development
Quality performance measurement
Telephone systems
Capacity planning
Call center management
Team building

Full Job Description

Manager, Contact Center
Location: Hillsborough, NC (On-Site)

About Sports Endeavors
Since 1984, Sports Endeavors has been the leader in providing sports gear to players, teams, and fans around the world. We have grown through our brand retail websites and catalogs into one of the most recognized names in the industry.
Our Contact Center team operates on a simple but powerful belief: team members come first. When we invest in our people, our people invest in our customers. That philosophy drives everything from how we coach to how we measure success, and it is the foundation of the legendary service experience we deliver every day.
This is not a role for someone who manages from a distance. We are looking for a hands-on leader who energizes the floor, holds the standard, and builds the kind of team culture that performs under pressure, especially when peak season arrives and the stakes are at their highest.

Position Overview
The Manager, Contact Center is the operational heartbeat of our assisted service team. This is a people-first leadership role responsible for the day-to-day performance, culture, and execution of our phone and email contact center. You will manage supervisors and an agent population that scales from 35 to 90 during peak season.
This role works in close partnership with the Director of Customer Experience & PMO, who owns CX strategy, experience standards, and technology. The Manager, Contact Center translates that strategy into daily operational reality, making sure the floor is staffed, performing, and consistently delivering the legendary service experience Sports Endeavors is known for.
The right candidate leads with presence, coaches with intention, and takes real satisfaction in building a team that executes at a high level, shift after shift and season after season.

Key Responsibilities
People Leadership & Supervisor Development

Lead, coach, and develop supervisors through weekly one-on-ones, structured feedback, and performance reviews.
Build a high-accountability, team-first culture grounded in consistency, fairness, and trust.
Champion a non-biased, equitable work environment where every team member is set up to succeed.
Own agent and supervisor performance management from end to end, including recognition programs, corrective action, and performance improvement plans.
Model the behaviors you expect. This team takes its cues from how leadership shows up on the floor.

Daily Operations & Floor Management

Own day-of operational decisions including staffing adjustments, queue management, and real-time issue resolution.
Serve as the primary escalation point for supervisors handling complex customer, fraud, and order management situations.
Maintain operational readiness across phone and email channels, making sure SLAs and quality targets are met consistently.
Partner with Workforce Management on scheduling, overtime approvals, attrition monitoring, and capacity planning.
Keep a close eye on contact drivers across fraud, payments, and order management, and surface emerging trends to leadership.

Seasonal & Peak Readiness

Lead peak season operational planning including staffing ramp, training readiness, and floor execution.
Partner with HR and recruiting seasonal hiring classes and own new hire readiness alongside training leads.
Make sure the team can scale from 35 to 90-plus agents without losing quality or service consistency.
When peak arrives, this role is on the floor leading from the front.

Performance Management & Reporting

Conduct weekly performance reviews at both the agent and supervisor level and drive action plans where gaps exist.
Maintain and deliver the daily operations report and build your supervisors' ability to use performance data in their own coaching.
Monitor key metrics including SLA, CSAT, QA, FCR, and cost per contact, and take action when targets are at risk.
Partner with the CX Director on KPI target-setting and QA program execution and bring those standards to life in daily coaching conversations.

Cross-Functional Partnership

Represent the contact center in cross-functional conversations and bring an operational perspective to the table.
Partner with Order Management, Fraud, and Payments teams on policy alignment and escalation resolution.
Share ground-level insight with the CX Director on what agents are hearing and what customers are experiencing, so that feedback can shape strategic priorities.

Qualifications
Required

5 or more years of contact center experience, including at least 3 years in a management role with direct oversight of supervisors.
Proven experience scaling teams through peak, seasonal, or high-volume surge periods.
Solid workforce management skills including scheduling, capacity planning, real-time adherence, and overtime management.
Experience owning a quality assurance program, including scoring frameworks, coaching integration, and continuous improvement.
Hands-on experience with an enterprise CCaaS telephony platform.
Strong coaching instincts and a track record of developing supervisors and building team accountability.
Comfortable working with dashboards, scorecards, and reporting tools to drive performance decisions.
Able to work on-site in Hillsborough. This is a floor-first leadership role.
Committed to building a fair, equitable, and inclusive team environment.

Strongly Preferred

Experience managing multiple channel operations at the same time.
Background in sports, retail, or e-commerce contact center environments.
Familiarity with workforce management and QA platforms.
CRM case management experience including ticketing, workflow, and SLA tracking.
Familiarity with AI-assisted contact center platforms and a track record of adopting new technology quickly
Business Administration or other relevant degree, or equivalent work experience.

What Makes Someone Successful in this Role
The right person for this role genuinely believes that team members come first. When you invest in your people, your people invest in your customers. That is not a slogan here. It is how we operate, and the Contact Center Manager is one of its most important champions.

They lead with presence. They are on the floor, visible, and known to their team. They hold standards without eroding trust, and they invest in their supervisors' growth because a strong supervisor bench is how the floor performs when it matters most.

They are just as comfortable pulling a report as they are running a coaching session. They find meaning in execution, in consistency, and in building a team that delivers legendary service not just during peak season, but every single day.

Quick Apply

Refine Your Search

customer service representative jobs in nc

Call Center Manager

Member Care Representative - E Services

Customer Service and Sales Representative

HVAC Membership Coordinator

Customer Service Representative

Remote Retention Specialist (Call Center – Customer Retention & Save Calls)

Customer Service Representative - Part Time

Outbound Call Center Rep

Booking Specialist

Insurance Agent Specialist (3 YRS CUSTOMER SERVICE EXP REQ)

Licensed Insurance Agent/Customer Service Representative

Healthcare Call Center Supervisor

Sales & Support Specialist - Retail - Ellerbe, NC

Toxaway Member Service Representative I

Title Insurance Client Solutions Manager

Photographers Assistant/Customer Service Representative

Customer Service Representative

Bilingual Member Care Representative

Client Manager - Customer Service Representative

Certified Pharmacy Tech - (1+ yrs of call center pharm tech exp required)

I want to receive the latest job alert for customer service representative in nc

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