Top 5039 Support specialist Jobs in Nc

Support - Product Support Specialist
Aline —North Carolina
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Customer Support Specialist I
Momentus Technologies —Charlotte, NC
- On call
- Remote
- Microsoft Excel
- Microsoft Access
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Onboarding Specialist (Remote)
LeagueApps —Raleigh, NC
- $62,014 - $93,021 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Commuter assistance
- Health savings account
Quick Apply
Application Specialist
Project Kitty Hawk —North Carolina
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- 1 year
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Xpress Data Inc —Charlotte, NC
- $65,000 - $75,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
4d
Telework US Government Grants Management Specialist / Grants Support Specialist
Arcetyp LLC —Raleigh-Durham, NC
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Master's degree
Quick Apply
Substance Use Specialist for CST Adult Services - LCAS, LCASA, CADC
A CARING ALTERNATIVE LLC —Morganton, NC
- Full-time
- Computer literacy
- Adults
- Mid-level
- Paid holidays
- Health insurance
Hospitality Live AV Professionals
SBMG —Durham, NC
- $18 - $20 an hour
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Continuous improvement
- Paid time off
Quick Apply
Certified Educational Psychology Specialist (School Psychologist)
BRX Educational Staffing —Albemarle, NC
- $51.50 - $61.00 an hour
- Full-time
- School experience
- Doctoral degree
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Licensed Clinical Addiction Specialist
B&D Integrated Health Services East —Goldsboro, NC
- $55,000 a year
- Full-time
- Hybrid work
- Background check
- Addiction Medicine
- Writing skills
- Mileage reimbursement
- Health insurance
Quick Apply
Intensive In-Home Qualified Professional
B&D Integrated Health Services East —Wilson, NC
- From $42,500 a year
- Full-time
- Hybrid work
- CPR Certification
- Addiction Medicine
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Operations/Administrative Specialist
Linden Thomas & Company —Charlotte, NC
- 8 hour shift
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Qualified Professional MHSU
Integrated Care for Greater Health, Inc —Sealevel, NC
- On call
- Mid-level
- Driver's License
- Bachelor's degree
Quick Apply
Retail Education & Certification Training Specialist
Auratherapy —Asheville, NC
- $60,000 - $75,000 a year
- Full-time
- Background check
- Classroom
- Merchandising
- Paid time off
- Opportunities for advancement
Quick Apply
3d
Behavioral Health Specialist Only LCSWs
Oak Street Health —Winston-Salem, NC
- $54,095 - $129,615 a year
- Full-time
- Hybrid work
- Licensed Clinical Social Worker
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
Watch Buyer / Timepiece Expert
Spicer Greene Jewelers —Asheville, NC
- $55,000 - $80,000 a year
- Full-time
- Management
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Intensive In-Home Qualified Professional
B&D Integrated Health Services —Durham, NC
- $42,500 - $48,000 a year
- Full-time
- Hybrid work
- Addiction Medicine
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Guest Services Specialist
Hatley Pointe —Mars Hill, NC
- $14 - $16 an hour
- Temporary
- Hotel
- Computer skills
- In-person
- Employee discount
- Flexible schedule
Quick Apply
Residential Service Electrician and Sales Professional
Mr. Electric —Chapel Hill, NC
- $55,000 - $150,000 a year
- Full-time
- Background check
- English
- Residential
- Health insurance
- Dental insurance
Quick Apply
Office Flooring Project Coordinator/ Purchase Specialist
American Flooring Professionals —Graham, NC
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
8d

I want to receive the latest job alert for support specialist in nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support specialist jobs near nc

Support - Product Support Specialist

Aline -
North Carolina

Quick Apply

Job Details

Full-time
$50,000 a year

Qualifications

Customer relationship building
Microsoft Outlook
De-escalation techniques
Conflict de-escalation
SQL
Database software proficiency

Full Job Description

Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart.
Rooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care.
That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.

The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the company's commitment to an empathy-based customer experience. This role is responsible for resolving complex, specialized, and escalated issues to support a specific functional area or product vertical.

Responsibilities

Further classifies, understands, documents, and resolves customer support inquiries.
Provides support, education, and coordination for internal and external users.
Uses the following communication standards and techniques to engage with customers:
Connect: Be lively, be engaging, be human. Something as simple as a friendly introduction can dramatically soften the tone and emotion of their response. Help them feel we practice the “empathy” that we preach in prospect-centered sales.
Untangle: Seek to clarify and understand the details of their issue rather than offering quick, generic solutions. Help them feel they are “being heard”.
Resolve: Provide timely, specific solutions. Seek to resolve the core issue at hand, rather than symptoms of the issue, which will likely continue to occur. Help them feel they are valued as a customer.
Maintains responsibility for customer support tickets until they are resolved.
Configures and troubleshoots software solutions according to customer specifications, operating processes/procedures, industry best practices, and project timelines.
Provides recommendations to customers and internal R&D teams to prevent the recurrence of common issues and decrease implementation/support efforts.
Escalates support issues to development teams as needed.
Enters and updates support activities, tickets, and knowledgebase articles in ALINE support portals and communication platforms.
Maintains a working knowledge of relevant functional area best practices and procedures.
Participates in customer experience/onboarding projects by formatting/preparing/entering data, creating reports, and completing configuration and software/hardware installations.
Provides phone and email support on weekends and after hours as needed/as scheduled.
Obtain a high level of understanding in one or more ALINE product verticals.
Meets or exceed performance metrics such as ticket resolution time and customer satisfaction.
Maintains a positive and professional demeanor in all customer interactions, representing the company's values and culture effectively.

Skills and Eligibility Requirements

Associates or bachelor’s degree, or proven experience in customer support/service or technical support/software analysis required; 1 (one) to 2 (two) years.
Proficiency in troubleshooting complex software issues.
Familiarity with relational databases and SQL fundamentals.
Strong time management skills.
Tenacity in pursuing problem solving and thinking critically.
Adaptability, willingness to learn, and self-motivated.
Proficiency in MS Office products, especially Outlook, PowerPoint, Word and Excel.
Empathy, calming presence, and the ability to "read" customers.
Conflict Resolution: Ability to de-escalate and find solutions diplomatically.

Quick Apply

Refine Your Search

support specialist jobs in nc

Support - Product Support Specialist

Customer Support Specialist I

Onboarding Specialist (Remote)

Application Specialist

IT Support Specialist

Telework US Government Grants Management Specialist / Grants Support Specialist

Substance Use Specialist for CST Adult Services - LCAS, LCASA, CADC

Hospitality Live AV Professionals

Certified Educational Psychology Specialist (School Psychologist)

Licensed Clinical Addiction Specialist

Intensive In-Home Qualified Professional

Operations/Administrative Specialist

Qualified Professional MHSU

Retail Education & Certification Training Specialist

Behavioral Health Specialist Only LCSWs

Watch Buyer / Timepiece Expert

Intensive In-Home Qualified Professional

Guest Services Specialist

Residential Service Electrician and Sales Professional

Office Flooring Project Coordinator/ Purchase Specialist

I want to receive the latest job alert for support specialist in nc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected