Top 408 Support analyst Jobs in Nebraska

IT Service Desk Analyst
Y&L Consulting —Omaha, NE
- $25.65 - $30.00 an hour
- Overnight shift
- Mid-level
- Office
- Windows
Quick Apply
7d
Technical Support Analyst
Nebraska Medicine —Omaha, NE
- Full-time
- Computer science
- Computer Science
- Writing skills
- Tuition reimbursement
- Opportunities for advancement
Financial Analyst, Operations Support
Destination Pet LLC —Nebraska
- $85,000 - $90,000 a year
- Full-time
- Remote
- Hospitality
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
11d
Medical Claim Analyst
CVS Health —Nebraska
- $18.50 - $38.82 an hour
- Full-time
- Remote
- Customer service
- Research
- Mid-level
- Health insurance
- Dental insurance
1d
Actuarial Analyst (Remote)
MEM —Nebraska
- $66,400 - $99,600 a year
- Full-time
- Remote
- Finance
- Bachelor's degree
- Business Administration
- Profit sharing
- Paid jury duty
Application Support Analyst
Assurity Life Insurance Company —Lincoln, NE
- Overtime
- Computer Science
- Mid-level
- Java
Quick Apply
Business Analyst, Regulatory Reporting Solutions (Remote)
CVS Health —Nebraska
- $43,888 - $102,081 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Data entry
- Health insurance
- Dental insurance
Analyst, Inside Sales - Inside Sales Representative, Animal Health
Cardinal Health —Nebraska
- $17.50 an hour
- Monday to Friday
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Health savings account
GT Data Analyst
Greentech Renewables —Omaha, NE
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Analysis skills
- Profit sharing
- Health savings account
Epic Associate Applications Analyst - Revenue Cycle IT Services
Bryan Health —Lincoln, NE
- Full-time
- Nursing
- Mid-level
- Analysis skills
Plan Testing Analyst
CVS Health —Nebraska
- $21.10 - $49.08 an hour
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- Health insurance
- Dental insurance
1d
Business Analyst
Union Bank & Trust —Lincoln, NE
- Hybrid work
- Research
- Mid-level
- Analysis skills
- Work from home
Quick Apply
Technical Services Analyst
Bryan Health —Lincoln, NE
- Full-time
- Computer science
- Computer Science
- Research
Talent Analyst
Gallup —Omaha, NE
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
IT Support Center Analyst
RB Global —Lincoln, NE
- $25.18 - $31.47 an hour
- Overtime
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Lincoln, NE
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
10d
Quality Improvement Analyst
Nebraska Medicine —Omaha, NE
- Full-time
- Hybrid work
- Nursing
- Anatomy knowledge
- RN License
- Tuition reimbursement
- Opportunities for advancement
Sr. Analyst, AI Systems Integration
First National Bank of Omaha —Omaha, NE
- $81,662 - $134,741 a year
- Email
- Hybrid work
- Computer science
- Computer Science
- System design
- Health savings account
- Disability insurance
IT Business Analyst
Ag Processing Inc a cooperative —Omaha, NE
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
HR Technology Analyst
Conagra Brands —Omaha, NE
- $64,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Employee stock purchase plan
- Health insurance
4d

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support analyst jobs near nebraska

IT Service Desk Analyst

Y&L Consulting -
Omaha, NE

Quick Apply

Job Details

Contract
$25.65 - $30.00 an hour
7 days ago

Qualifications

Teamwork
Interpersonal skills
Windows
Attention to detail
Desktop (troubleshooting support)
Problem-solving
Organizational skills

Full Job Description

Shift will be Overnight - 12am - 8:30 am

Key Details:
- Location: Omaha, NE (Onsite)
- Interview Process: Onsite interviews

Experience Required:
- 2–3 years in Service Desk / IT support
- Strong troubleshooting across Windows, applications, and access issues
- Experience working in a corporate IT environment
- Strong communication and customer service skills

Core Responsibilities:
- Provide first point of contact support via phone, chat, and portal
- Diagnose and resolve technical issues and service requests
- Manage tickets accurately within the ticketing system
- Utilize knowledge base articles and follow defined processes
- Support user access management tasks (password resets, account unlocks, approvals)
- Escalate issues appropriately and collaborate with internal teams
- Maintain strong documentation and customer experience standards

Responsibilities
Serve as the first point of contact for end users by providing technical support via live chat, self-service portal, and phone
Diagnose, troubleshoot, and resolve hardware, software, and application-related incidents and service requests
Document, categorize, prioritize, and manage incidents and requests accurately within the ticketing system
Use published Knowledge Base (KB) articles to ensure consistent, compliant, and efficient issue resolution

Ask targeted questions to fully understand the user’s issue and determine the appropriate resolution path
Resolve issues at first contact when possible and escalate appropriately to higher-level support teams when outside scope
Adhere to defined SLAs, response times, and resolution targets
Participate in shift-left initiatives by resolving eligible requests and incidents at the Service Desk level to reduce dependency on higher-tier support groups
Utilize approved procedures, automation, and knowledge articles to enable first-contact resolution of common user issues

Provide baseline User Access Management (UAM) support, including:
Identity verification and user validation in accordance with company policy
Assisting with access requests using approved workflows and forms
Executing password resets, account unlocks, and basic access provisioning/deprovisioning activities where authorized
Ensure all access-related requests follow least privilege principles, documented approvals, and audit requirements
Escalate complex or exception-based access requests to appropriate IAM, security, or application owner teams
Support continuous improvement of shift-left and UAM processes by identifying recurring requests suitable for knowledge articles, automation, or self-service enablement
Maintain accurate documentation and ticket notes to support audit, compliance, and security reviews
Act as an initial trigger for critical/major incident management, engaging appropriate technical and incident management teams
Coordinate with technical teams and provide timely, clear updates to users and stakeholders until resolution
Maintain a strong customer service focus, ensuring a positive support experience

Contribute to continuous improvement initiatives, including:
Knowledge Base creation and updates
Process improvements
Self-development and skill enhancement
Participate in team meetings to identify operational challenges and collaborate with leadership on timely resolutions

Ideal Candidate Profile:
We are looking for candidates who:
- Demonstrate strong customer service and communication skills
- Are comfortable working in a fast-paced, high-volume support environment
- Have experience handling multi-channel support (phone, chat, tickets)
- Bring a strong problem solving mindset and attention to detail

Qualifications Required
2–3 years of relevant experience in IT support, service desk, or a related role (or equivalent combination of education and experience)
Working knowledge of ITIL concepts and service management best practices
Experience supporting users in a corporate environment (financial services experience is a plus)
Strong ability to troubleshoot and resolve technical issues with sound judgment
Excellent verbal and written communication skills
Ability to clearly explain technical concepts, procedures, and workarounds to non-technical users
Strong documentation and organizational skills Preferred / Nice to Have
Experience with ticketing systems (e.g., ServiceNow)
Familiarity with Knowledge-Centered Service (KCS)
Experience supporting identity, access, and collaboration tools (e.g., M365, VPN, MFA)
Customer service, call center, or high-volume support experience

Pay: $25.65 - $30.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

support analyst jobs in nebraska

IT Service Desk Analyst

Technical Support Analyst

Financial Analyst, Operations Support

Medical Claim Analyst

Actuarial Analyst (Remote)

Application Support Analyst

Business Analyst, Regulatory Reporting Solutions (Remote)

Analyst, Inside Sales - Inside Sales Representative, Animal Health

GT Data Analyst

Epic Associate Applications Analyst - Revenue Cycle IT Services

Plan Testing Analyst

Business Analyst

Technical Services Analyst

Talent Analyst

IT Support Center Analyst

Client Support Desk Analyst

Quality Improvement Analyst

Sr. Analyst, AI Systems Integration

IT Business Analyst

HR Technology Analyst

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