Top 8 Helpdesk technician Jobs in Neenah Wi

Network Solutions Support Technician
Werner Electric Supply —Appleton, WI
- Hybrid work
- Computer Science
- Mid-level
- Driver's License
- Paid training
- Paid parental leave
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Digital Service Technician
Impact Networking —Appleton, WI
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Neenah, WI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Maintenance Technician
Gallmar Industries,LLC. —Oshkosh, WI
- From $30 an hour
- Overtime
- Mid-level
- Forklift
- High school diploma or GED
- Paid holidays
- Disability insurance
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Digital Service Technician
Impact Networking —Appleton, WI
Requires a valid state driver's license. Provide onsite customer service, field repair, and maintenance of digital office equipment at our customers’ facilities…
$45,000 - $60,000 a year
General Service Technician - Midas
Leeds West Groups —Appleton, WI
An active and unrestricted driver’s license is required. Proficiency in diagnostic tools and equipment, including scan tools, multimeters, and computerized…
$30,000 - $45,000 a year
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Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Network Solutions Support Technician

Werner Electric Supply -
Appleton, WI

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Job Details

Benefits

Paid training
Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Leadership training provided
Employee assistance program
Vision insurance
401(k) matching
Pet insurance

Qualifications

Driver's License
Productivity software

Full Job Description

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner, we’re more than an electrical distributor — we’re a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person’s voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Job Summary

Responsible for providing first-level technical support for Werner Network Solution’s and Managed Services customers. This role supports customer IT and OT environments through remote monitoring, ticket response, basic troubleshooting, documentation, and escalation of issues related to computers, servers, Microsoft 365, networking, remote access, backups, and managed service platforms. The desired candidate will work closely with internal teams, customers, vendors, and field resources to ensure support requests are handled promptly, professionally, and accurately.

Essential Duties:

Respond promptly and professionally to customer support requests via phone, email, and ticketing system; communicate clearly to set expectations and provide timely status updates.
Use Werner’s managed service tools, remote monitoring platforms, and help desk processes to deliver consistent, high‑quality customer support.
Accurately document customer issues, troubleshooting steps, resolutions, and follow‑up actions within the ticketing system.
Maintain customer documentation, support records, device inventories, and service-related records.
Assist with creating and updating internal help desk guides, customer support materials, training documentation, and standard operating procedures.
Troubleshoot and resolve basic workstation, server, Microsoft 365, networking, printing, backup, and remote access issues.
Escalate complex or unresolved technical issues to senior engineers or specialized support teams as appropriate.
Monitor customer environments for alerts related to device health, backups, security, connectivity, and system performance, and take appropriate action to address issues.
Support user and device administration activities, including account setup, password resets, permissions, MFA, basic Active Directory or Microsoft 365 support, device setup, software installation, patching, and basic configuration tasks.
Follow established Standard Operating Procedures (SOPs) and security practices to protect customer systems, data, and intellectual property.
Identify recurring issues and provide feedback to internal teams to improve support quality, processes, and service delivery.
Maintain a foundational understanding of IT and OT environments and demonstrate a willingness to learn industrial networking and plant-floor support concepts.

Required Qualifications

Associate’s or Bachelor’s degree in computer science, information technology, computer information systems, computer networking or other related discipline is required. Equivalent work experience will be considered in lieu of a degree.
1-2 years of experience in IT support or networking is required.
Excellent troubleshooting and problem-solving skills.
Strong communication and documentation abilities.
Intermediate proficiency with Microsoft Office Suite.
Must have and maintain a valid driver’s license.
Ability to travel regularly through assigned territory. Some overnight travel is required.

Preferred Qualifications

Cisco Certified Network Associate (CCNA) certification is preferred.
CompTIA certifications
Experience within MSP environment

Company Overview

Founded in 1948, Werner has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we’re dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we’re a “Great Place to Work.”

Employee Benefits

Medical, Dental, and Vision Insurance
Short & Long-Term Disability Insurance
Life and AD&D Insurance
401(k) Retirement Plan with company match
Paid holidays, vacation, personal, and sick days
Pet Insurance
Identity Theft Protection
Accident Insurance & Critical Illness Coverage
Tuition Reimbursement
Annual bonuses and merit increases based on performance
Employee Assistance Program (EAP)
Wellness Programs
Employee Resource Groups (ERG)
Career Development & Leadership Training
Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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helpdesk technician jobs in neenah wi

Network Solutions Support Technician

Digital Service Technician

Now Hiring IT and Telecom Field Technicians

Maintenance Technician

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