Top 18 Customer success manager Jobs in Neptune Beach, Fl

Customer Success Manager, Strategic
Pushpay —Jacksonville, FL
- $100,000 - $120,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
Account Manager
CarNow —Jacksonville, FL
- $75,000 - $105,000 a year
- Full-time
- Remote
- Dealership
- Mid-level
- High school diploma or GED
Quick Apply
Account Manager - State Farm Agent Team Member
David Padilla - State Farm Agent —Jacksonville, FL
- $60,000 - $90,000 a year
- Full-time
- Communication skills
- Entry level
- Paid holidays
- Paid time off
Quick Apply
Technical Account Manager
Varonis —Jacksonville, FL
- Remote
- Salesforce
- Research
- Mid-level
Account Manager (South Florida area)
ParetoHealth —Jacksonville, FL
- 5 years
- Mid-level
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Account Manager - State Farm Agent Team Member
Sam Maimone - State Farm Agent —Jacksonville, FL
- $55,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- 401(k)
Quick Apply
Account Manager - State Farm Agent Team Member
Brandi Mark - State Farm Agent —Saint Johns, FL
- $47,600 - $60,000 a year
- Full-time
- Communication skills
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Jacksonville, FL
- 5 years
- Research
- Travel
Account Manager - State Farm Agent Team Member
Darryl Wakefield - State Farm Agent —Jacksonville, FL
- $50,000 - $75,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
HVAC Account Manager
Brooks Building Solutions —Jacksonville, FL
- $80,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Business development
- Paid training
- Health savings account
Quick Apply
13d
Account Manager - State Farm Agent Team Member
Stephanie Lempesis - State Farm Agent —Jacksonville, FL
- $45,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
Quick Apply
Account Manager - New Business Development
Airgas —Jacksonville, FL
- Full-time
- Mid-level
- Business development
- Driver's License
- Travel reimbursement
- Paid jury duty
Account Manager, Client Engagement & Adoption
Altus Group —United States
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- Travel
- 2 years
Account Manager, Digital Marketing
BizIQ —United States
- $40,000 - $60,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply

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Customer Success Manager, Strategic

Pushpay -
Jacksonville, FL

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Job Details

$100,000 - $120,000 a year

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off

Qualifications

Managing customer accounts
Customer relationship building
Enterprise selling
Client relationship development
Customer engagement
Sales management systems proficiency
Time-based sales targets
Customer information system software

Full Job Description

About the Role

At Pushpay, the Strategic Customer Success Manager plays a key role in building and fostering relationships with our key Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts, including structuring contract terms and pricing that drive business objectives. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. Additionally, you will proactively build and grow relationships with senior staff and executive contacts of these strategic customers. The customer satisfaction you foster will help you retain our customers.

Named as one of BuiltIn 'Best Places to Work' in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the 'Washington's 100 Best Companies to Work For' list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.

Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

100% employer-paid premiums for Medical, Dental, and Vision for employee
70%+ employer-paid premiums for Medical, Dental, and Vision for dependents
401K match
Hybrid work model - 3 days in the office / 2 days remote each week: CO locations
Remote: FL, GA & TN only
12 paid company holidays
2 paid Volunteer Time Off days
15 days PTO to start, increases with tenure (PTO varies by position)
Paid parental and adoption leave
Compensation: $100k base + $20k variable = $120k OTE

The following states are approved as a remote work locations for this position: FL, GA and TN - All other states are not in consideration for this role at this time.

What You'll Do

Revenue Retention: You will have targets and goals that ensure our customers stay customers.
Adoption Target: We are here to help our organizations deploy and use Pushpay, but the work doesn't stop there. We help them engage with their givers and drive adoption beyond the organization.
Upsell: We are building the most powerful engagement platform in the market. You will be responsible to sell additional products and features.
High Sales Activities: You will have the opportunity to work with a significant number of key customers, with at times complex needs, and with that comes a responsibility to make a large volume of calls and emails.
Pushpay Product Training and Assistance: You will be an expert in Pushpay's products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell.
Travel: When travel is approved, you will lead business review presentations on-site with customers to build relationships, value propositions, and work towards a predetermined outcome of success. Expect to take 8-12 multi-day trips per year.
Relational competence: The ability to grow relationships and engagement with senior and C-level executives with our most strategic customers.
Manage the full-cycle renewal process from prospect to close: Complete Discovery Calls with Decision Makers, Negotiate and Close deals.
Other related duties as assigned.

What You'll Bring

Bachelor's Degree or additional equivalent years of experience.
You have at least 5 years of inside sales, account management, renewal team management and experience with maintenance renewal process.
You've used and have working knowledge of Salesforce.com or a similar CRM system.
Previous experience working with Not-for-Profit, Education, or Faith verticals and/or background in software preferred.
Proven track record with quota/ target attainment.
Ability to build relationships with large account sets.
Managed large, strategic accounts in prior roles.
Ability to build relationships with key executives, senior management and decision makers both internally and with your customers.
Excellent Communicator: Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way. You are comfortable speaking in small groups, or leading presentations in front of large groups.
Problem Solver: You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution. You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a "self- starter" or "driven".
Multi-Tasking: The ability to deal with a transactional work environment. You will have to be able to excel at time management and prioritization among many demands. You thrive when you are busy with lots of things to accomplish during the day. You feel a sense of satisfaction when you are able to accomplish a full day of work.
Business Minded: You love learning technology, and have impeccable business acumen.
Detail Oriented: You handle details accurately and in a timely manner. You can effectively manage opportunities, customer interactions, and key projects check points with attention to accuracy and detail.
People Person: You have strong interpersonal skills and strive to maintain strong relationships with your customers and your colleagues. Your customer service and communication skills are top-notch, both over the phone and in email. You see no problem with building relationships with all types of people at all levels within an organization.
Performer: You love to set goals and see those goals through to success. You want to achieve your metrics monthly, quarterly, and annually. You don't settle for the status quo. You love to "over" perform and can show your successes.
Naturally Curious: You love to learn about why and how things work. Your favorite question as a child was "Why?". You like to spend time understanding your customer's needs in detail, and how you can help. You look for ways to be better every day.
Fun and Fast Paced: You like the startup world. You enjoy fast-paced roles, with lots to do. You are ok with change and ambiguity as we grow. You want to work with other fun people, who enjoy learning and helping each other. You know that great teams are made of great people.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact [email protected].

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good. In the 2021 financial year we were honored to process US $6.9 billion in charitable giving. We're growing fast, including an exciting acquisition in 2021, and we need driven talent. Join Pushpay and grow with us!

**Applications will be taken on an ongoing basis

#LI-TS1 #LI-Remote #LI-Hybrid

Apply Now

Refine Your Search

customer success manager jobs in neptune beach, fl

Customer Success Manager, Strategic

Account Manager

Account Manager - State Farm Agent Team Member

Technical Account Manager

Account Manager (South Florida area)

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Account Manager - State Farm Agent Team Member

HVAC Account Manager

Account Manager - State Farm Agent Team Member

Account Manager - New Business Development

Account Manager, Client Engagement & Adoption

Account Manager, Digital Marketing

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