Top 677 Director, head of product execution Jobs in Nevada

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Board Certified Behavior Analyst - Clinical Director (10+ years experience)
Sport-Social —Las Vegas, NV
- $115,000 - $135,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- HIPAA
- Team management
- Relocation assistance
- Health insurance
Quick Apply
Director of Respiratory Therapy
MT Grant General Hospital —Hawthorne, NV
- $114,400 - $135,200 a year
- Full-time
- Anatomy knowledge
- Clinic
- Bachelor's degree
- Health savings account
- Relocation assistance
Quick Apply
11d
Interim Director of Nursing
Willow Haven Haven Health and Rehab —Las Vegas, NV
- $60 - $70 an hour
- Temporary
- Skilled nursing facility
- RN License
- Mid-level
Quick Apply
10d
Director of Nursing
Meadows Eye Physicians and Surgeons —Las Vegas, NV
- $98,011.21 - $118,035.01 a year
- Part-time
- Background check
- Nursing
- Surgery
- Health insurance
- Dental insurance
Quick Apply
4d
Director of Expansion
World Gym Monterrey —Las Vegas, NV
- $50,000 - $100,000 a year
- Full-time
- Spanish
- Travel
- Mentoring
- Paid time off
Quick Apply
Executive Director
Confidential —Fernley, NV
- Full-time
- Residential
- 3 years
- Master's degree
Quick Apply
Phlebotomy Instructor/Director
Phlebotomy Training Specialists —Reno, NV
- $26 - $30 an hour
- Part-time
- Classroom
- Blood sampling
- Management
Quick Apply
Director of Rehabilitation
Reliant Rehabilitation —Las Vegas, NV
- Management
- Customer service
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Skilled Nursing Facility Nurse Director
Clinical Management Consultants —Fernley, NV
- $106,160 - $128,990 a year
- Full-time
- Skilled nursing facility
- Rehabilitation center
- Senior level
10d
Director of Clinical Services
Nevada Behavioral Health / NovumHealth —Las Vegas, NV
- From $110,000 a year
- Full-time
- LMFT
- Licensed Clinical Social Worker
- Outpatient experience
- Paid holidays
- Health insurance
Operations Director
FTE Drilling —Nevada
- Full-time
- Experience equivalent to degree accepted
- Business Administration
- Senior level
Quick Apply
Clinical Director – Adolescent Behavioral Health (LCSW, LMFT, or Psychologist)
Silver State Adolescent Treatment Center —Las Vegas, NV
- $85,000 - $105,000 a year
- Full-time
- LMFT
- Licensed Clinical Social Worker
- HIPAA
Quick Apply
Physician Clinic Medical Director
Concentra —Sparks, NV
- $287,000 - $310,000 a year
- Full-time
- Medicine
- BC/BE
- Clinic
- Paid holidays
- Disability insurance
HOTEL DIRECTOR OF SALES - Hyatt Place Reno
Tim Alexander Consulting —Reno, NV
- $40 - $46 an hour
- Full-time
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Director of Surgical Services
Medical Edge Recruitment —Las Vegas, NV
- $123,000 - $185,000 a year
- Urgently hiring
- Acute care
- Nursing
- Surgery
Quick Apply
Academy Director
Kiddie Academy of Henderson —Henderson, NV
- From $50,000 a year
- Full-time
- Background check
- Classroom
- Childcare
- Health insurance
- Paid time off
Quick Apply
DIRECTOR OF NURSING CATH LAB, IR AND STRESS TEST (DAYS)
Spring Valley Hospital Medical Center —Las Vegas, NV
- Nursing
- Surgery
- RN License
- Health savings account
- Employee stock purchase plan
11d
Regional Director
Driveline —Reno, NV
- $60,000 - $65,000 a year
- Full-time
- Merchandising
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Director of Rehab (DOR) – Skilled Nursing Facility (SNF) – Las Vegas, NV (PT, PTA, OT, COTA, or SLP-CCC)
Relient Health —Las Vegas, NV
- Online Application
- Skilled nursing facility
- Physical & Rehabilitation Medicine
- Physical Therapy License
- Continuing education credits
- Paid holidays
Quick Apply
12d

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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

director, head of product execution jobs in nevada

Director, Member Advocate Center

Board Certified Behavior Analyst - Clinical Director (10+ years experience)

Director of Respiratory Therapy

Interim Director of Nursing

Director of Nursing

Director of Expansion

Executive Director

Phlebotomy Instructor/Director

Director of Rehabilitation

Skilled Nursing Facility Nurse Director

Director of Clinical Services

Operations Director

Clinical Director – Adolescent Behavioral Health (LCSW, LMFT, or Psychologist)

Physician Clinic Medical Director

HOTEL DIRECTOR OF SALES - Hyatt Place Reno

Director of Surgical Services

Academy Director

DIRECTOR OF NURSING CATH LAB, IR AND STRESS TEST (DAYS)

Regional Director

Director of Rehab (DOR) – Skilled Nursing Facility (SNF) – Las Vegas, NV (PT, PTA, OT, COTA, or SLP-CCC)

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