Top 13054 Experience manager Jobs in Nevada

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Supply Chain Facility Director
JCPenney —Reno, NV
- $170,000 - $215,000 a year
- Full-time
- Background check
- Data analysis skills
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Project Manager
Thermo Systems LLC —Nevada
- $95,000 - $145,000 a year
- Full-time
- Engineering
- Analysis skills
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Relationship Manager (Corporate Banking) Reno, NV
Nevada State Bank —Reno, NV
- $110,000 - $150,000 a year
- Office
- 8 years
- Bachelor's degree
- Profit sharing
- Paid training
MANAGER (FULL TIME DAYS) RISK MANAGEMENT
Summerlin Hospital Medical Center —Las Vegas, NV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Health insurance
- Dental insurance
KEEN Utility Territory Manager – CA, NV & AZ California, US
KEEN Footwear —Reno, NV
- $149,157.24 - $172,668.35 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
Quick Apply
2d
Services Customer Operations Manager
Microsoft —Reno, NV
- $77,800 - $206,400 a year
- Full-time
- Customer service
- Finance
- Bachelor's degree
Cloud Operations Program Manager
Microsoft —Reno, NV
- $77,800 - $169,900 a year
- Full-time
- Azure
- Mid-level
- Office
8d
Operations Manager
Amazon.com Services LLC —Reno, NV
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
(USA) Team Manager Developmental
Sam's Club —Las Vegas, NV
- $70,000 - $95,000 a year
- High school
- Military
- Mid-level
- Paid jury duty
- Disability insurance
6d
Sr. Operations Manager
Amazon.com Services LLC —Henderson, NV
- $135,000 - $182,700 a year
- Weekends as needed
- Engineering
- Mentoring
- Experience equivalent to degree accepted
- AD&D insurance
- Health insurance
Operations Manager
AMETEK, Inc. —Carson City, NV
- $130,000 - $155,000 a year
- Senior level
- Business
- Leadership
Center Manager (Full-time) - Nevada
OrangeTwist —Las Vegas, NV
- $150,000 - $250,000 a year
- Weekends as needed
- Inventory management
- Fair chance
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
Operations Manager (LAS)
CLEAR - Field —Las Vegas, NV
- $72,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Sales, Territory Business Manager - Oral Health (Las Vegas, NV)
Philips —Las Vegas, NV
- $121,000 - $136,000 a year
- Full-time
- Microsoft Outlook
- Marketing
- Word processing
- Health savings account
- Employee stock purchase plan
1d
Regional Manager - West Coast
HES Facilities —Las Vegas, NV
- $120,000 - $150,000 a year
- Full-time
- Mentoring
- Recruiting
- Senior level
Quick Apply
National Sales Program Manager
U.S. Bank National Association —Las Vegas, NV
- $133,365 - $156,900 a year
- Full-time
- Master's degree
- Analysis skills
- US work authorization
- Paid holidays
- Disability insurance
Relief & Associate Veterinarian – Integrative, Exotic, & General Practice (AAHA Certified)
Mountain View Animal Hospital and Holistic Pet Care —Reno, NV
- $140,000 - $210,000 a year
- Part-time
- Background check
- No experience needed
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
CWI - Certified Welding Inspector, Las Vegas
Geotechnical & Environmental Services, Inc —Las Vegas, NV
- $35 - $60 an hour
- Email
- Spanish
- Clean driving record
- Construction site
- Paid training
- Health insurance
Safety Manager, Reno Arena at GSR
Grand Sierra Resort and Casino —Reno, NV
- Extended hours
- CPR Certification
- 7 years
- Construction site
Quick Apply

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experience manager jobs near nevada

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

experience manager jobs in nevada

Director, Member Advocate Center

Supply Chain Facility Director

Project Manager

Relationship Manager (Corporate Banking) Reno, NV

MANAGER (FULL TIME DAYS) RISK MANAGEMENT

KEEN Utility Territory Manager – CA, NV & AZ California, US

Services Customer Operations Manager

Cloud Operations Program Manager

Operations Manager

(USA) Team Manager Developmental

Sr. Operations Manager

Operations Manager

Center Manager (Full-time) - Nevada

Operations Manager (LAS)

Sales, Territory Business Manager - Oral Health (Las Vegas, NV)

Regional Manager - West Coast

National Sales Program Manager

Relief & Associate Veterinarian – Integrative, Exotic, & General Practice (AAHA Certified)

CWI - Certified Welding Inspector, Las Vegas

Safety Manager, Reno Arena at GSR

I want to receive the latest job alert for experience manager in nevada

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