Top 437 Member advocate Jobs in Nevada

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Sales Specialist
ALS Global —Reno, NV
- $54,000 - $59,000 a year
- Online Application
- Clean driving record
- Mid-level
- Office
- Disability insurance
- Health insurance
4d
Registered Nurse (RN) Behavioral Health
Northeastern Nevada Regional Hospital —Elko, NV
- Full-time
- Acute care
- Nursing
- RN License
- Disability insurance
- Health insurance
Quick Apply
Registered Nurse, Behavioral Health
Northeastern Nevada Regional Hospital —Elko, NV
- Full-time
- Acute care
- Nursing
- Patient monitoring
- Disability insurance
- Health insurance
Quick Apply
Targeted Case Manager
VITALITY UNLIMITED —Elko, NV
- $27.50 an hour
- Full-time
- Experience working with individuals with developmental disabilities
- Writing skills
- Pass drug screening
Quick Apply
3d
OB/GYN Physician
Unified Women's Healthcare —Las Vegas, NV
- $300,000 - $325,000 a year
- Full-time
- Private practice
- Hospital
- BC/BE
- Dental insurance
- Vision insurance
Registered Nurse (RN) Behavioral Health
Northeastern Nevada Regional Hospital —Elko, NV
- Full-time
- Acute care
- Nursing
- RN License
- Disability insurance
- Health insurance
Quick Apply
Registered Nurse (RN)OR Circulator
Northeastern Nevada Regional Hospital —Elko, NV
- Full-time
- Nursing
- Surgery
- RN License
Quick Apply
10d
Hospice Patient Care Advocate (LPN)
Mission Healthcare —Carson City, NV
- $28 - $42 an hour
- Full-time
- Customer service
- Medical office experience
- Mid-level
- Mileage reimbursement
- Health savings account
Quick Apply
Member Advocate I
Costco Auto Program —Reno, NV
- $16 - $19 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Typing
Quick Apply
7d
Bus Driver/Safety Coordinator
Reno-Sparks Indian Colony —Reno, NV
- $16.48 - $21.00 an hour
- Full-time
- Clean driving record
- Current TB test
- Writing skills
- Health insurance
- Dental insurance
Staff Attorney – Victim Advocacy (DV/Family Law Unit)
Northern Nevada Legal Aid —Reno, NV
- From $80,000 a year
- Email
- Background check
- Mid-level
- Children
- Paid holidays
- Relocation assistance
Quick Apply
1d
Registered Nurse (RN) ( PRN )
United Energy Workers Healthcare —Fernley, NV
- $45 - $55 an hour
- PRN
- Background check
- Nursing
- RN License
4d
Registered Nurse Care Manager, VBC
Somatus, Inc. —Las Vegas, NV
- Full-time
- Nursing
- Microsoft Outlook
- RN License
- Continuing education credits
- Health insurance
11d
Registered Nurse (RN) Behavioral Health
Northeastern Nevada Regional Hospital —Elko, NV
- Full-time
- Acute care
- Nursing
- RN License
- Disability insurance
- Health insurance
Quick Apply
Registered Nurse (RN) ( PRN )
United Energy Workers Healthcare —Spring Creek, NV
- $55 - $60 an hour
- PRN
- Background check
- Nursing
- RN License
Manager of Facilities Operations
Holiday Inn Club Vacations —Stateline, NV
- English
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
4d
QIDP / Program Director
Danville Services —Las Vegas, NV
- $46,000 a year
- 8 hour shift
- CPR Certification
- Management
- RN License
- Mileage reimbursement
- Health savings account
Quick Apply
Registered Nurse (RN)
United Energy Workers Healthcare —Tonopah, NV
- $54 - $60 an hour
- Background check
- Nursing
- RN License
Youth Advocate
Awaken —Reno, NV
- $44,700 a year
- Weekends as needed
- Background check
- Clean driving record
- Writing skills
- Health insurance
- Dental insurance
Quick Apply

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member advocate jobs near nevada

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

member advocate jobs in nevada

Director, Member Advocate Center

Sales Specialist

Registered Nurse (RN) Behavioral Health

Registered Nurse, Behavioral Health

Targeted Case Manager

OB/GYN Physician

Registered Nurse (RN) Behavioral Health

Registered Nurse (RN)OR Circulator

Hospice Patient Care Advocate (LPN)

Member Advocate I

Bus Driver/Safety Coordinator

Staff Attorney – Victim Advocacy (DV/Family Law Unit)

Registered Nurse (RN) ( PRN )

Registered Nurse Care Manager, VBC

Registered Nurse (RN) Behavioral Health

Registered Nurse (RN) ( PRN )

Manager of Facilities Operations

QIDP / Program Director

Registered Nurse (RN)

Youth Advocate

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