Top 3854 Program supervisor Jobs in Nevada

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Supply Chain Supervisor
JCPenney —Reno, NV
- $68,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- Management
- Health savings account
- Paid holidays
Quick Apply
Program Supervisor
Sevita —Fallon, NV
- Full-time
- 18 years or older
- Management
- Mid-level
- Paid holidays
- Paid time off
4h
Supervisor - Airport Operations
United Airlines —Las Vegas, NV
- $80,235.90 - $98,066.10 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Disability insurance
3d
Clinic Supervisor (CMA) - Las Vegas Durango Family Medicine - Full Time 8 Hour Days (Exempt) (Non-Union)
Keck Medical Center of USC —Las Vegas, NV
- $9,925 - $148,720 a year
- 8 hour shift
- Background check
- BLS Certification
- Mid-level
Customer Service Manager - Aerospace
Eaton —Las Vegas, NV
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Management Training Program, Operations Supervisor
ABF Freight —Reno, NV
- Mid-level
- Bachelor's degree
- Training & development
1d
Crew Services Supervisor
Allegiant Air —Las Vegas, NV
- $31.25 - $39.42 an hour
- Weekends as needed
- Microsoft Access
- Microsoft Outlook
- Customer service
- Travel reimbursement
- Profit sharing
Operations Supervisor-Nights
Ocean Spray Cranberries, Inc. —Henderson, NV
- Full-time
- Bachelor of Science
- Mid-level
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
10d
Control Center Supervisor
LAS VEGAS CONVENTION AND VISITORS AUTHORITY —Las Vegas, NV
- $67,500 - $84,300 a year
- Overnight shift
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Licensed Therapist (MFT, LCSW, CPC)
Rite of PassageAdolescent Treatment Cntr —Yerington, NV
- $80,000 - $100,000 a year
- School experience
- LMFT
- Clean driving record
- 403(b) matching
- Health insurance
Quick Apply
6d
Pre-op/PACU/Discharge RN
Surgery Nevada LLC —Reno, NV
- $30 - $51 an hour
- Full-time
- Microsoft Word
- Background check
- Nursing
- Health insurance
- Dental insurance
Quick Apply
Flight Scheduler (LO ISR) TS/SCI required
Cape Fox Federal Integrators —Las Vegas, NV
- $65,000 - $80,000 a year
- Full-time
- 3 years
- In-person
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
2d
Senior Staff Physician
UNLV Student Health Center —Las Vegas, NV
- $246,875 a year
- Full-time
- Background check
- Medicine
- Surgery
- Health insurance
- Dental insurance
Quick Apply
6d
Southern Nevada Driller (Geotechnical/Environmental)
Eagle Drilling Services, LLC —Nevada
- From $30 an hour
- 8 hour shift
- CDL A
- Mid-level
- High school diploma or GED
- Relocation assistance
- Health insurance
Quick Apply
Physical Therapist
Maxicare Therapy, LLC —Las Vegas, NV
- $70 - $75 an hour
- Part-time
- Spanish
- Management
- Heavy lifting
Quick Apply
Lead, Site EHS
Entegris —Reno, NV
- $105,000 - $135,000 a year
- Full-time
- Management
- 5 years
- Continuous improvement
- Paid holidays
- Health insurance
Environmental Project Professional, Las Vegas
Geotechnical & Environmental Services, Inc —Las Vegas, NV
- Email
- Management
- 5 years
- Bachelor of Science
- Paid training
- Health insurance
LO ISR Scheduler
Cape Fox Federal Integrators —Indian Springs, NV
- $65,000 - $80,000 a year
- Full-time
- 3 years
- US work authorization
- Senior level
- Paid holidays
- Disability insurance
Registered Nurse, House Supervisor NonExempt
Northeastern Nevada Regional Hospital —Elko, NV
- Full-time
- Acute care
- Nursing
- RN License
- Disability insurance
- Health insurance
Quick Apply
10d

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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

program supervisor jobs in nevada

Director, Member Advocate Center

Supply Chain Supervisor

Program Supervisor

Supervisor - Airport Operations

Clinic Supervisor (CMA) - Las Vegas Durango Family Medicine - Full Time 8 Hour Days (Exempt) (Non-Union)

Customer Service Manager - Aerospace

Management Training Program, Operations Supervisor

Crew Services Supervisor

Operations Supervisor-Nights

Control Center Supervisor

Licensed Therapist (MFT, LCSW, CPC)

Pre-op/PACU/Discharge RN

Flight Scheduler (LO ISR) TS/SCI required

Senior Staff Physician

Southern Nevada Driller (Geotechnical/Environmental)

Physical Therapist

Lead, Site EHS

Environmental Project Professional, Las Vegas

LO ISR Scheduler

Registered Nurse, House Supervisor NonExempt

I want to receive the latest job alert for program supervisor in nevada

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