OVERVIEW:
Under limited supervision leads, manages, directs, and monitors overall daily operations of a Club with primary concern for program and service delivery/outcomes. He/she will be responsible for recruiting, training, developing, and retaining leaders and volunteers. This position requires supervision of 2 locations; New Bern Teen Center and our JT Barber Elementary School club location.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Club Leadership and Strategic Planning
Communicates, implements, and enforces the organization’s operational policies and procedures. Evaluates opportunities to improve Club operations; design and communicate strategies to implement improvements.
Plans for and ensures the environment, programs, and services prepare youth for success. Ensures programs delivered result in desired outcomes.
Seeks optimum use of Club facilities; maintains a safe and welcoming atmosphere anticipates leaders' needs and provides resources to fulfill the organization’s mission, vision, and strategic plan. Analyzes Club’s needs, resources, and community demographics to identify and implement actions to optimize Club use by disadvantaged and at-risk communities.
Analyzes and reviews Club’s membership levels and average daily attendance and develops and implements strategies to increase membership in order to reach maximum capacity. Plans and takes actions required to obtain community and volunteer support.
Ensures Human Resources policies and procedures are communicated and followed, including those on recruiting, compensation, benefits, and employee relations.
Handles crisis situations and takes action to resolve conflicts, disputes, and/or concerns of leaders, Club members, volunteers, and parents.
Demonstrates an ability to describe, and interpret program evaluation methods, and creates action plans based on results.
Club Management & Development
Collaborates with Vice President to determine leader levels and hours that best support effective Club operations and program delivery.
Provides direct and indirect supervision to part-time professionals and recognizes accomplishments. Develops agenda and conducts regular leader meetings.
Develops performance objectives for direct reports; monitors performance, provides ongoing and periodic feedback on performance; ensures same activities are followed by Club management. Utilizes interns and volunteers to support Club initiatives.
Club Programs & Services
Ensures designated and daily year-round and summer programs are delivered, that programs meet stated objectives, member needs, and interests, and are organized and engaging; monitors programs and collaborates with leaders to plan and implement improvements. Plans and implements procedures to measure and report outcomes. Ensures Club’s special events and field trips are properly planned and supervised.
Ensures Grant-funded programs are executed on time and on budget.
Collaborates with Vice President to develop a budget that supports Club needs; monitors and controls expenditures and reports variances. Approves Club’s expenditures to authorized level and ensures expenditures considered costs and best value.
Community Relations & Collaborative Partnerships
Participates in activities to maintain favorable public relations for Club’s programs and services.
Supports the organization’s resource development initiatives by monitoring the progress of leaders and Club members toward meeting objectives.
Implements strategies to track and report grant deliverables. Oversees and monitors grant implementation performance to ensure compliance.
Club Facility and Property
Assesses risk and implements programs and policies to minimize loss and exposure to loss. Identifies, prioritizes, monitors, and communicates to Vice President capital improvements needed; monitors approved projects to completion.
Communicates and enforces organization’s policies, procedures, and standards with regard to upkeep, usage, and maintenance of buildings, grounds, vehicles, and equipment; monitors same for compliance.
Communicates policies on requests by outside organizations to use Club, equipment, and grounds when Club is closed and ensures facilities are secured.
Plans and takes action to ensure Club is safe, attractive, and well-maintained. Plans and takes action to ensure Club’s building, equipment, and grounds are maintained with repairs accomplished in a timely and cost-effective manner.
Observes members and work with leaders to correct unsafe behaviors, enforce safety rules, and communicate safety guidelines. Ensures emergency procedures are implemented and followed and takes actions to prevent accidents.
Administrative
Ensures information and other data maintained on programs, membership, etc. are accurate and timely.
Responds to operational needs for information to support resource development initiatives by creating, maintaining, and preparing appropriate records and reports.
Prepares accurate, timely paperwork required to hire, compensate, terminate and discipline employees. Prepares reports for Unit Advisory Board that describes Club’s successes, challenges, opportunities, and needs.
Monitor unit CACFP meal program, including point of service meal counts and clean up.
SKILLS AND EXPERIENCE
Education: Bachelor’s degree from an accredited institution of higher learning, is preferred.
Experience: A minimum of 3-4 years of work experience in a Boys & Girls Club or similar organization at a professional level where knowledge, experience, and competency in the above key roles were acquired. Demonstrated ability to plan, organize, and direct Club operations. Ability to recruit, supervise, train, and retain key employees. Ability to manage and maintain a facility and develop community support for club operations and programs. Ability to handle crises and resolve conflicts, disputes, or concerns in the Club among leaders, Club members, volunteers, and/ or parents. Knowledge of the mission, objectives, and programs of non-profit organizations and youth development services, preferably Boys & Girls Clubs.
Skills: Excellent interpersonal skills and ability to motivate leaders. Strong oral, written, and presentation communication skills. Ability to establish and maintain effective working relationships with Club leaders, volunteers, and community groups. Must have a working knowledge of computers and be adept at utilizing technology as a tool for completing work. Proficient with Microsoft Office; Excel, Word, PowerPoint, Outlook, etc.
ENVIRONMENT & WORKING CONDITIONS:
Daily contact with Club leaders, Club members, outside organizations, and individuals to plan, coordinate and deliver programs. Normal internal office environment. Travel to special events and field trips are required. Occasional weekend work is required to accomplish objectives.
