Top 51 It technician Jobs in New Braunfels, Tx

IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Schertz, TX
- Full-time
- Office
- Windows
- Continuous improvement
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7d
Support Technician
LCPtracker, Inc. —New Braunfels, TX
- $21 - $22 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
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IT Site Engineer
Hexcel Corporation —Seguin, TX
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
IT Service Desk Technician Tier 1
Juern Technology —San Antonio, TX
- $43,000 - $53,000 a year
- 8 hour shift
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
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10d
Computer Technician I - J-TECH - 2026-2027
Judson Indep School District —Live Oak, TX
- $25.08 an hour
- Extended hours
- Background check
- Clean driving record
- Customer service
IT Managed Service Help Desk Support Level II
Rx Technology —San Antonio, TX
- $50,000 - $60,000 a year
- Full-time
- Google Workspace
- Clean driving record
- Mid-level
- Health insurance
- Paid time off
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IT Helpdesk Dispatch
Rx Technology —San Antonio, TX
- $37,000 - $43,000 a year
- Full-time
- Writing skills
- High school diploma or GED
- Ability to sit for extended periods
- Health insurance
- Paid time off
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IT Service Desk Specialist Tier 2
Juern Technology —San Antonio, TX
- $50,000 - $64,000 a year
- 8 hour shift
- Azure
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
10d
Help Desk Technician (Entry Level)
JOHNSON BROS BAKERY SUPPLY INC —San Antonio, TX
- $17 - $20 an hour
- ERP systems
- Computer networking
- Data entry
- AD&D insurance
- Disability insurance
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IT Support Technician
Metro Vein Centers —San Antonio, TX
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Medical office experience
- HIPAA
- Paid holidays
- Disability insurance
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11d
Help Desk
Brundage Management Inc. —San Antonio, TX
- $23 an hour
- Full-time
- Background check
- Spanish
- Office
- Paid holidays
- Health insurance
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Geek Squad Agent (Retail Store)
Best Buy —New Braunfels, TX
- $15 - $18 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
4d
IT Support Specialist – Manufacturing Operations
Framebridge Inc —San Marcos, TX
- $26 - $28 an hour
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Commuter assistance
- AD&D insurance
Quick Apply
11d
Desktop Support Specialist III
Bridgehead IT LLC —San Antonio, TX
- Full-time
- Up to 50% travel
- 5 years
- Microsoft Office
Quick Apply
Project Field Technician
Silotech Group Inc —San Antonio, TX
- Full-time
- Windows
- High school diploma or GED
- In-person
- Opportunities for advancement
Remote Technical Support Representative
OneSupport —San Marcos, TX
- From $12 an hour
- Spanish
- Research
- Residential
- Paid training
- Health insurance
Quick Apply
Senior System Support Analyst
Uprite Services —San Antonio, TX
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Representative 1
Lancer Corporation —San Antonio, TX
- Word processing
- Computer literacy
- Research
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Instructional Designer & System Trainer
Rush Enterprises —New Braunfels, TX
- $80,000 - $105,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Seguin, TX
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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it technician jobs near new braunfels, tx

IT Support Desk Operator

MCNAUGHTON-MCKAY ELECTRIC CO -
Schertz, TX

Quick Apply

Job Details

Full-time
7 days ago

Qualifications

Customer communication
Customer relationship building
Internal employee customer service
Customer support

Full Job Description

IT Help Desk Support, Tier 1

Position Summary
The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is responsible for delivering responsive, professional, and solutions-oriented support to employees in the office, warehouse, and field. Success in this role requires not only solid technical troubleshooting skills, but also strong customer service, clear communication, follow-through, and the ability to build trusting relationships with users.
This role is expected to resolve common technology issues efficiently, document work thoroughly, and create a positive support experience that helps employees stay productive. In addition to day-to-day ticket resolution, this position contributes to continuous improvement by identifying recurring issues, improving documentation, and helping strengthen the connection between IT and the business.

Key Responsibilities

Deliver excellent internal customer service by responding to employees with professionalism, urgency, empathy, and a genuine focus on solving problems and supporting productivity.
Serve as the first point of contact for help desk requests involving hardware, software, network access, mobile devices, printers, RF devices, and business systems.
Build positive working relationships with users across all areas of the business, including field and operational teams, by being approachable, communicative, and dependable.
Resolve as many issues as possible at first contact while ensuring users feel heard, informed, and confident in the support being provided.
Communicate clearly with non-technical users, set appropriate expectations, and provide timely follow-up until issues are resolved or properly handed off.
Accurately document incidents, troubleshooting steps, resolutions, and follow-up actions in the ticketing system to support knowledge sharing and reduce repeat work.
Escalate issues appropriately with complete context, strong documentation, and a clear summary of actions already taken.
Identify recurring issues, service gaps, or process breakdowns and contribute ideas for long-term fixes, standardization, automation, or training.
Assist with onboarding, user training, and day-to-day guidance to help employees use systems and tools effectively and reduce preventable support requests.
Maintain accurate records for supported hardware, software, and other assigned IT assets.
Support basic server, backup, or administrative tasks as assigned by the IT team.
Follow all company policies and standards, including safety, security, and data protection requirements.

Qualifications and Preferred Experience
Education and experience should be consistent with an entry-level IT support role while demonstrating the interpersonal skills needed to represent IT well across the organization.

Minimum of 1 year of experience in help desk, technical support, customer support, or another user-facing IT role.
Experience working in a fast-paced environment where responsiveness, service quality, and follow-through are important.
Exposure to distribution, warehouse, field, or multi-site operations is preferred.
Demonstrated ability to work effectively with people at different levels of technical comfort and business responsibility.

Technical Skills

Working knowledge of Windows operating systems and desktop environments.
Basic networking knowledge, including connectivity, VPN, and general troubleshooting.
Hardware troubleshooting for PCs, printers, RF devices, and related peripherals.
Experience using ticketing systems and documenting support activity clearly and consistently.
Basic mobile device support.
Helpful but not required: familiarity with warehouse, distribution, or multi-site technology environments, kiosk environments, RF scanning devices, or entry-level user account administration, backup, or server support.

What Success Looks Like

Internal customers feel supported, respected, and confident that IT is helping them solve problems.
Issues are resolved quickly and professionally, with strong first-contact resolution where appropriate.
Users receive clear communication and timely follow-up.
Tickets are well documented and useful for future reference.
Repeat issues are identified and reduced over time.
Stronger working relationships are built between IT and employees across the business, including the field.
Senior IT resources are freed up by effective handling of Tier 1 support issues.

Quick Apply

Refine Your Search

it technician jobs in new braunfels, tx

IT Support Desk Operator

Support Technician

IT Site Engineer

IT Service Desk Technician Tier 1

Computer Technician I - J-TECH - 2026-2027

IT Managed Service Help Desk Support Level II

IT Helpdesk Dispatch

IT Service Desk Specialist Tier 2

Help Desk Technician (Entry Level)

IT Support Technician

Help Desk

Geek Squad Agent (Retail Store)

IT Support Specialist – Manufacturing Operations

Desktop Support Specialist III

Project Field Technician

Remote Technical Support Representative

Senior System Support Analyst

Technical Support Representative 1

Instructional Designer & System Trainer

Seasonal, Operations Technical Specialist (Part Time)

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