About Bestop & Our Culture
Bestop Family of Brands is the global leader in premium vehicle accessories for Jeep, Bronco, and the off-road community. With over 70 years of innovation and craftsmanship, we've built a reputation for quality and a culture rooted in high performance, accountability, and strong teamwork. Join a team where your work directly supports the customer relationships that keep our brands moving.
Position Summary
Bestop is looking for an Automotive OEM Customer Service Specialist to be the face of our company to the automotive brands we supply. If you've supported an OEM customer account from inside an automotive manufacturing or Tier 1 supplier environment, whether that meant coordinating orders, communicating shipment status, managing an account relationship, or resolving customer issues, we want to talk to you.
You'll own the day-to-day customer relationship with our Original Equipment Manufacturer (OEM) partners, keeping their orders moving, their questions answered, and their confidence in Bestop high. Experience specifically with Ford, GM, or Stellantis is a strong plus, but experience with any automotive OEM, including Toyota or Nissan, is exactly what we're looking for.
Beyond the customer relationship, you'll coordinate with production teams at our San Antonio and Toluca facilities to make sure inventory keeps pace with customer commitments, and you'll partner with our warehouse team to keep shipments on track.
Compensation & Hiring Range
Hiring Range: Starting at $58,000 annually, based on experience.
This range reflects what we expect to pay a successful candidate for this role. Final offer depends on skills, experience, internal equity, and the scope of the role.
Recruitment Timeline
Application Deadline: August 31, 2026 (applications reviewed on a rolling basis)
Estimated Start Date: September 14, 2026
Note: This timeline reflects our current plan. We will keep candidates informed of any changes.
Key Responsibilities
- OEM Customer Relationship Ownership: Serve as BST's primary OEM customer service contact for Ford, GM, and Stellantis (plus Nissan and Toyota as coverage expands). Own the customer relationship on operational execution — confirmations, expedites, issue resolution, escalation paths.
- OEM Portal Management: Actively work each OEM's supplier portal — Ford, GM SupplyPower, Stellantis (Mopar / global supplier portals), plus Nissan and Toyota interfaces as those relationships scale. Push for confirmations, submit responses, follow up on open items.
- Scorecard Performance: Drive OEM scorecard performance across on-time delivery, ASN accuracy, quality signals, and communication responsiveness. Identify improvement opportunities and move the metrics that matter to our customers.
- Warehouse Coordination: Partner with the San Antonio warehouse team to schedule, manage, and expedite outbound shipments to OEM customers. Work hands-on with warehouse shipping systems and floor operations as needed to hit customer commitments.
- Inventory & Forecast Alignment: Coordinate with production teams at San Antonio and Toluca to ensure inventory levels support customer commitments. Analyze inventory impact on customer orders and forecasts, and lead cross-functional alignment across production, purchasing, and supply.
QualificationsRequired
- Tier 1 EDI / ASN expertise for Ford, GM, and Stellantis. This is non-negotiable — direct hands-on experience executing outbound EDI transactions to these OEMs, not theoretical or IT-support level.
- Proficiency with OEM supplier portals for Ford, GM, and Stellantis — able to log in, work active items, submit responses, and drive confirmations without a lengthy learning curve.
- At least 3 years of hands-on EDI operations experience — real day-to-day trading partner setup, transaction monitoring, error resolution, and chargeback prevention in an automotive OEM supply context.
- Strong analytical capability — able to analyze inventory impact, evaluate customer order and forecast data, and lead cross-functional conversations with production planning and supply chain leadership.
- Strong communication and coordination skills — able to work directly with external OEM customer contacts on setup, troubleshooting, and escalations, and to translate technical EDI issues for warehouse operators, customer service, and production teams.
- Currently located in the San Antonio area.
- Authorized to work in the United States now and in the future without employer sponsorship.
Preferred
- EDI / ASN expertise for Nissan and Toyota — key targets for expanding coverage. Both OEMs have distinct portal and EDI conventions that don't fully overlap with Ford / GM / Stellantis.
- Proficiency with Nissan and Toyota supplier portals.
- Bilingual Spanish/English fluency preferred — supports OEM customer communication as well as San Antonio and Bestop's Toluca facility coordination.
- Direct hands-on experience with EDICOM specifically — Bestop's platform for automotive OE and international / e-invoicing compliance flows.
- NetSuite EDI integration experience specifically — Bestop runs NetSuite as both ERP and Warehouse Management System (WMS), so NetSuite fluency accelerates ramp meaningfully.
- RF-SMART experience for warehouse mobile / shipping execution on NetSuite.
- Pacejet experience — parcel shipping automation for NetSuite. Bestop runs both RF-SMART and Pacejet as part of the warehouse shipping stack.
- Prior OEM scorecard improvement or supplier development experience — understanding of how OEMs measure supplier performance and how to move those metrics.
- Warehouse operations background — pick / pack / ship processes, WMS familiarity, comfort walking the floor.
Work Environment & Physical Requirements
- Onsite role at our San Antonio, TX warehouse facility. Combination of office workspace within the warehouse and time on the shipping floor as needed.
- Standard business hours with flexibility for peak periods and time-sensitive OEM shipments. Occasional early-morning or after-hours availability may be needed for OEM customer coordination or expedite situations.
- Warehouse environment — typical warehouse conditions (temperature variation, noise, forklift traffic), regular walking on the shipping floor.
- Periodic domestic travel possible for OEM customer visits, Bestop's Toluca facility, or other facility collaboration.
- Physical requirements: extended periods of computer use, occasional light lifting (up to 50 lbs), ability to walk the warehouse floor.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role — see our accommodation statement below.
Perks & Benefits
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Generous Paid Time Off
- Employee discounts on our premium products
- Wellness program
- Professional development and growth opportunities within a multi-brand organization
Equal Employment Opportunity
Bestop, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, marital status, familial status, national origin, ancestry, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local law, including protections under the Texas Commission on Human Rights Act. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Notice to Recruiters & Agencies
We kindly request that recruiters and staffing agencies do not contact us regarding this position. We are handling all applications directly. Any unsolicited resumes submitted to Bestop or its employees are considered the property of Bestop, and no fee will be paid in the event that an unsolicited candidate is hired.
Pay: From $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have hands-on experience executing outbound EDI transactions (ASNs, invoices, purchase order acknowledgments) to Ford, GM, and/or Stellantis? Please briefly describe.
- How many years of hands-on EDI operations experience do you have? (Setting up trading partners, monitoring daily transactions, resolving errors — not IT-support or help-desk exposure.)
- Are you conversationally or professionally fluent in Spanish, in addition to English?
- Do you have hands-on experience with NetSuite (ERP, Warehouse Management System, or EDI integration)?
Ability to Commute:
- San Antonio, TX 78218 (Required)
Work Location: In person
