Top 65 It manager Jobs in New Brunswick, Nj

Help Desk Manager
Confidential —Monmouth County, NJ
- $90,000 a year
- Full-time
- Background check
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Sr. Manager - IT Factory & Datacenter Services
SHI International Corporation —Somerset, NJ
- $165,000 - $185,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
IT Infrastructure Solutions Manager
Liberty Healthcare Corporation —New Brunswick, NJ
- From $140,000 a year
- Full-time
- Remote
- 7 years
- Azure
- System design
- Health savings account
- Paid holidays
Quick Apply
14d
Change & Release Manager
SHI International Corporation —Somerset, NJ
- $100,000 - $150,000 a year
- Full-time
- Bachelor's degree
- Travel
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
IT Manager
Hometown Pediatrics —Warren, NJ
- $75,000 - $110,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
1d
9504 Sr IT Mgr
PSEG —Newark, NJ
- $137,000 - $224,400 a year
- Hybrid work
- Computer Science
- Pass drug screening
- Master's degree
- Health insurance
- Dental insurance
8d
MSP Operations Manager
Atlantic IT —Somerset, NJ
- $80,000 - $110,000 a year
- Full-time
- Azure
- Windows
- AWS
- Health insurance
- Dental insurance
Quick Apply
10d
Director of Project Management - IT
Kindle Energy Management Company LLC —Princeton, NJ
- $170,000 - $200,000 a year
- Computer Science
- Office
- 8 years
Senior Manager, Venue Technology & End User Support
Harris Blitzer Sports & Entertainment —Newark, NJ
- $110,000 - $135,000 a year
- Weekends as needed
- 7 years
- Office
- Windows
- Paid holidays
- Health insurance
Director, IT and Digital Transformation
GenScript/ProBio —Piscataway, NJ
- $175,000 - $195,000 a year
- Management
- English
- Office
- Commuter assistance
- Paid parental leave
Sr. Manager - IT Architecture
SHI International Corporation —Somerset, NJ
- $165,000 - $205,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Health insurance
- Dental insurance
12d
Regional IT Systems Lead - NY/NJ/PA (Field-Based)
Plimpton & Hills Corp Inc —Edison, NJ
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
Quick Apply
14d
Networks and Telecommunications Manager
East Brunswick Public Schools —East Brunswick, NJ
- From $80,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
ERP Manager - Piscataway, NJ
Foley Inc —Piscataway, NJ
- $120,000 - $150,000 a year
- Computer Science
- Mid-level
- Office
Quick Apply
Executive Director of Information Technology
Rutgers University —New Brunswick, NJ
- $180,910 a year
- Full-time
- 5 years
- Writing skills
- Office
- Paid holidays
- Dental insurance
7h
TechOps Assistant Manager
The RealReal —Perth Amboy, NJ
- $112,000 - $130,000 a year
- Full-time
- Google Workspace
- Research
- Mid-level
Quick Apply
Senior Manager, Customer Service Technology Systems
Brother International Corporation —Bridgewater, NJ
- $125,000 - $170,000 a year
- Hybrid work
- Spanish
- Oracle
- Microsoft Outlook
Senior Manager, Site Reliability Engineer - Remote
Optum —Basking Ridge, NJ
- $112,700 - $193,200 a year
- Full-time
- Remote
- Azure
- Computer Science
- 5 years
10d
Sr. IT Operations Specialist - Mobility Strategy & Lifecycle Management
SHI International Corporation —Somerset, NJ
- $90,000 - $130,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
14d
Technology Vendor Manager (IT)
Princeton University —Princeton, NJ
- $130,000 - $144,000 a year
- Full-time
- 7 years
- No experience needed
- University

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it manager jobs near new brunswick, nj

Help Desk Manager

Confidential
Monmouth County, NJ

Quick Apply

Job Details

Full-time
$90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

ConnectWise
Managing technical support teams
Customer communication
Network troubleshooting
Help desk support experience
Data migration
Managing teams in a customer support role
Team leadership
Technical documentation
Triage
Metrics Reporting
Windows
Incident Escalation
Printer (troubleshooting support)
Microsoft Office
Dispatching
Team development
DHCP
Team management
Team training
Dropbox
Network switching
IT support
Azure AD
Customer support ticket management
Mentoring
DNS
SharePoint
Management reporting
Customer support

Full Job Description

We are a national MSP with a strong presence in the Tri-State area and clients across the United States. We are seeking a highly experienced and technically strong Helpdesk Manager to lead our support team, oversee operations, and resolve advanced technical escalations.

This role blends leadership, technical depth, and process ownership. The Helpdesk Manager sets the tone for the entire support organization — ensuring prime customer service, proactive communication, and consistent overcommunication with clients, which are the most critical aspects of this position.

Core Technical Concept Expertise (Required)

The ideal candidate has strong conceptual and practical understanding of:

Networking fundamentals, switching, firewalls, DHCP, WiFi
Azure AD, Office 365 architecture, email migrations, DNS
Windows Server environments, RDS servers, Active Directory structure
Desktop systems, domain-based environments, printers and copiers
Ethernet cabling concepts, tracing, and basic onsite troubleshooting
Security compliance concepts, network security, email security
Data migration planning and execution
Cloud document systems (Dropbox, OneDrive, SharePoint, Egnyte)
IT support workflows, ticket triage, and escalation logic

Mandatory Requirement

ConnectWise – Must have strong proficiency with ConnectWise Manage, including ticketing workflows, escalation paths, dispatch structures, SLAs, reporting, and PSA usage.

Soft Skill Requirements

Strong documentation habits
Clear, concise communication
Ability to mentor and elevate technicians
Ability to understand why technical decisions are made, not just how to perform them

Leadership & Operational Responsibilities

Team Leadership: Manage the helpdesk team including hiring, coaching, training, and performance reviews.
Operational Oversight: Work closely with our Ticket Coordinator, who handles ticket assignment, scheduling, and dispatching, ensuring the helpdesk remains organized and efficient.
Escalation Handling: Serve as the primary escalation point for Level 2 and Level 3 technical issues.
Customer Service Excellence: Maintain top-tier customer service standards by ensuring the helpdesk proactively communicates with clients, provides consistent updates, sets expectations, and avoids silence. Overcommunication is expected.
Cross-Department Collaboration: Work hand-in-hand with the Projects Department to support project escalations, enforce consistent technical standards, and provide technical leadership across teams.
KPIs & Reporting: Monitor ConnectWise dashboards, track SLAs and KPIs, identify trends, and implement improvements.
Process & Quality Improvement: Strengthen documentation practices, ticket quality, technician workflows, and overall service delivery.
Helpdesk Metrics & Accountability: Organize, track, and present helpdesk metrics including ticket volume, response times, resolution times, SLA adherence, aging tickets, and technician performance.
Reporting: Produce weekly and monthly reports in ConnectWise outlining helpdesk performance, trends, and areas requiring attention.
Ticket Review Meetings: Lead regular ticket review meetings with technicians to ensure quality, accuracy, communication standards, and proper ticket flow. Provide coaching when patterns of issues or inefficiencies are identified.

Pay: $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

working at an MSP: 3 years (Required)
help desk support: 5 years (Required)
Help desk management: 5 years (Required)

License/Certification:

CompTIA A+, CompTIA N+, or other IT certification(s)? (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it manager jobs in new brunswick, nj

Help Desk Manager

Sr. Manager - IT Factory & Datacenter Services

IT Infrastructure Solutions Manager

Change & Release Manager

IT Manager

9504 Sr IT Mgr

MSP Operations Manager

Director of Project Management - IT

Senior Manager, Venue Technology & End User Support

Director, IT and Digital Transformation

Sr. Manager - IT Architecture

Regional IT Systems Lead - NY/NJ/PA (Field-Based)

Networks and Telecommunications Manager

ERP Manager - Piscataway, NJ

Executive Director of Information Technology

TechOps Assistant Manager

Senior Manager, Customer Service Technology Systems

Senior Manager, Site Reliability Engineer - Remote

Sr. IT Operations Specialist - Mobility Strategy & Lifecycle Management

Technology Vendor Manager (IT)

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