Top 214 Customer service representative Jobs in New Gloucester, Me

Customer Service Representative
Patrons Oxford Insurance Company —Portland, ME
- $47,500 - $50,000 a year
- 8 hour shift
- Background check
- Writing skills
- Research
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
RedCap Staffing-Biddeford —Portland, ME
- From $17 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Diabetic Team Customer Service Specialist
Bedard Pharmacy & Medical Supplies —Auburn, ME
- $19.50 - $22.00 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
Temco Logistics —Portland, ME
- $22 - $24 an hour
- Full-time
- Bilingual
- Inventory management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Retail Customer Service Associate
FedEx Office —Portland, ME
- $17.00 - $19.98 an hour
- Full-time
- High school diploma or GED
- Project management
- Cleaning
- Health insurance
- Dental insurance
Patient Service Representative- Access Admin
MaineHealth —Westbrook, ME
- Email
- Remote
- Computer literacy
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Parental leave
2d
Service Center Associate
Ancorum Credit Union —Lewiston, ME
- $20.16 - $23.66 an hour
- 8 hour shift
- Computer literacy
- Basic math
- No experience needed
- Paid training
Customer Service Representative
Penmor Lithographers Inc —Lewiston, ME
- From $23 an hour
- Full-time
- Computer literacy
- ERP systems
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Gray, ME
- $16.10 - $18.00 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Call Center Specialist
Camden National Bank —Auburn, ME
- Full-time
- Computer skills
- Entry level
- Under 1 year
- Wellness program
- Paid holidays
9d
Customer Service Representative
U-Haul —Auburn, ME
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Support Consultant - Reference Labs
IDEXX —Westbrook, ME
- $20 an hour
- 8 hour shift
- Remote
- Laboratory experience
- Organizational skills
- Associate's degree
- Health insurance
- Dental insurance
12d
Customer Service Representative
Portland House of Pizza —Portland, ME
- $23 - $25 an hour
- Part-time
- In-person
- Restaurant
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
Customer Service Specialist
Community Concepts —Lewiston, ME
- $18 an hour
- Multiple hires
- Word processing
- High school diploma or GED
- Driver's License
- 403(b) matching
- Paid holidays
Quick Apply
11d
Customer Service Associate I
Dollar Tree —Gray, ME
- $15.16 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Call Center- Customer Service Representative (Remote)
Automated Health Systems —Portland, ME
- Monday to Friday
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
11d
Customer Service Associate
Walgreens —Auburn, ME
- $15.10 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Lewiston, ME
- $15.10 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Primary Service Associate
Noyes Hall & Allen Insurance —South Portland, ME
- From $45,000 a year
- Full-time
- Hybrid work
- Customer service
- Research
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager-Sales Maine
Staffing Solutions Enterprises —Portland, ME
- $10,000 a year
- Mid-level
- Continuous improvement
- Travel
- Profit sharing
- AD&D insurance
Quick Apply
11d

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Customer Service Representative

Patrons Oxford Insurance Company -
Portland, ME

Quick Apply

Job Details

Full-time
$47,500 - $50,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
401(k) matching
Professional development assistance
Flexible schedule
Referral program

Qualifications

Teamwork
Interpersonal skills
Writing skills
Employee relationship building
Research
Windows
High school diploma or GED
Attention to detail
Desktop applications
Computer skills
Productivity software
Delegation
Analytics

Full Job Description

Position Summary: The Customer Service Representative (CSR) is responsible for providing exceptional customer service to agents, insureds, and internal stakeholders within the accounting department. This role covers general operational duties, responds to customer inquiries, and supports other areas of the accounting department as needed. The CSR also has the opportunity to assist other departments when required.

This is a hybrid role, allowing the candidate to work in the office three days per week and remotely for up to two days, depending on coverage needs.

Principal Accountabilities:

1. Job Knowledge:

Able to thrive in a fast-paced learning environment and will quickly gain knowledge of company billing, claims, and underwriting procedures.
Maintain comprehensive knowledge of all potential payment plan options, which differ by product.
Analyze policy changes mathematically, anticipating expected financial outcomes.
Use critical thinking to identify issues and unexpected outcomes, and take corrective action when necessary.
Balance the expectations of agents and customers along with upholding the company policies and procedures.
Identifies, analyzes and researches billing issues, working cross-functionally with the accounting department to resolve.
Follows company guidelines regarding policy reinstatements.

2. Judgement:

Address customer inquiries, ensuring timely and accurate responses following company guidelines and procedure
Determine the most effective approach for resolving issues, and recognize when to escalate matters to appropriate departments for further review or resolution.
Balance customer satisfaction with company policies and guidelines, ensuring positive outcomes while maintaining compliance.
Prioritize tasks based on urgency and impact, ensuring that all needs are addressed efficiently, both internally and externally.
Evaluate special requests such as exceptions, discounts, or account adjustments based on company policy and customer history, determining appropriate action.
Determine when to take on additional tasks or delegate, ensuring team efficiency and workload balance.

3. Delivery and Productivity

Respond to customer inquiries via phone and email, providing accurate and timely information.
Process billing changes and endorsements, ensuring accuracy and adherence to company guidelines.
Monitor incoming and outgoing mail, ensuring prompt sorting, delivery, and processing.
Assist in front door monitoring duties and handle related tasks as necessary.

4. Analysis/Business Insight/Compliance:

Research and resolve billing, claims, and underwriting issues, providing clear explanations to customers.
Analyze recurring issues and identify trends, reporting key findings to management for process improvement.
Use software tools and systems efficiently to manage and resolve customer inquiries.

5. Communication, Relationship Building, and Teamwork:

Communicate complex issues in a clear, concise, and professional manner, adjusting communication style to fit the customer’s needs.
Maintain a courteous and pleasant tone, projecting confidence during all customer interactions.
Effectively handle emotional customer situations, diffusing tension and escalating when necessary.
Foster positive relationships with internal departments to ensure smooth collaboration on cross-functional tasks.

6. Leadership:

Demonstrate professionalism and integrity in all actions and communications.
Support team members and departments as needed, showing flexibility in taking on new tasks and responsibilities.
Exhibit initiative by proposing process improvements to enhance customer service and operational efficiency.

Job Requirements:

Experience:

Two years of experience in customer service roles preferred.
Experience working with automated insurance systems preferred.

Education:

College degree preferred; however, a high school diploma with a minimum of four years of relevant work experience will be considered.

Skills:

Strong verbal and written communication skills, with the ability to convey information clearly and courteously.
Proficiency in Windows-based PC applications, with the ability to learn and adapt to various software programs.
Strong analytical skills, with attention to detail and the ability to multitask effectively under deadlines.
A customer-focused mindset with the ability to resolve issues promptly and efficiently.

Values:

Alignment with the company's mission of enhancing financial security and benefiting policyholders by managing risk and delivering exceptional service.
Demonstrates a commitment to providing a rewarding and positive workplace, conducting all interactions with integrity and professionalism.

Job Type: Full-time

Pay: $47,500.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program

Shift:

8 hour shift
Day shift

Ability to Commute:

Portland, ME 04102 (Required)

Ability to Relocate:

Portland, ME 04102: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Portland, ME 04102

Quick Apply

Refine Your Search

customer service representative jobs in new gloucester, me

Customer Service Representative

Customer Service Representative

Diabetic Team Customer Service Specialist

Customer Service Representative

Retail Customer Service Associate

Patient Service Representative- Access Admin

Service Center Associate

Customer Service Representative

Pharmacy Customer Service Associate

Call Center Specialist

Customer Service Representative

Customer Support Consultant - Reference Labs

Customer Service Representative

Customer Service Specialist

Customer Service Associate I

Call Center- Customer Service Representative (Remote)

Customer Service Associate

Customer Service Associate I

Primary Service Associate

Customer Success Manager-Sales Maine

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