Top 444 Workforce manager Jobs in New Hampshire

Manager, Vendor & Workforce Management (Utility Contact Center)
Liberty Utilities —Londonderry, NH
- Overtime
- Hybrid work
- PMP
- 5 years
- Analysis skills
- Health insurance
- Dental insurance
Retail Sales Merchandiser - Walmart
ACO-US —Rochester, NH
- $18 an hour
- Full-time
- 18 years or older
- Microsoft Outlook
- Customer service
- Mileage reimbursement
- Health insurance
Quick Apply
Benefits Manager
New Hampshire Ball Bearings, Inc (NHBB) —Peterborough, NH
- $120 a day
- 7 years
- Microsoft Excel
- Public speaking
- Disability insurance
- Dental insurance
Quick Apply
2d
Water Country Operations Director
Herschend Family Entertainment —Portsmouth, NH
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Van Driver / MiniBus Driver
Summit School Services —Northwood, NH
- From $23 an hour
- Part-time
- In person
- No experience needed
- Driver's License
- 21 years or older
- Paid holidays
- Health insurance
Quick Apply
Entry-Level Sales + Paid Training
DaBella —Manchester, NH
- $70,000 - $90,000 a year
- Full-time
- Spanish
- Driver's License
- Travel
- Paid training
- Health savings account
Quick Apply
Senior Human Resources Manager
General Linen Service —Somersworth, NH
- $110,000 - $135,000 a year
- Full-time
- Research
- Office
- 8 years
- Health savings account
- Health insurance
Quick Apply
Registered Nurse - MedSurg / Telemetry
TalentBurst, Inc. —Laconia, NH
- $2,512 - $2,584 a week
- Contract
- RN License
- Hospital
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Bus Assistant - Brentwood, NH
Summit LLC —Brentwood, NH
- $18 an hour
- Part-time
- 18 years or older
- Experience working with children
- Children
- Paid holidays
- Health insurance
Quick Apply
Material Handler
American Steel and Aluminum LLC —Fremont, NH
- From $23 an hour
- Full-time
- Background check
- Inventory management
- Pass drug screening
- Health savings account
- Disability insurance
Quick Apply
Senior Software Engineer
Civicom —Hanover, NH
- $65,000 - $150,000 a year
- Full-time
- Background check
- Addiction Medicine
- English
- Profit sharing
- Health insurance
Quick Apply
5d
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care —Claremont, NH
- Full-time
- Nursing
- RN License
- Administrative experience
- Tuition reimbursement
RN Psychiatric
Amergis Healthcare Staffing —Concord, NH
- $2,700 a week
- 8 hour shift
- Psychiatry
- RN License
- Hospital
- Travel reimbursement
- Health insurance
Quick Apply
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care —Lebanon, NH
- Full-time
- Nursing
- RN License
- Administrative experience
- Tuition reimbursement
Quick Apply
Outside Sales Representative
SPECTRUM —Whitefield, NH
- $27,600 - $45,800 a year
- Weekends as needed
- English
- Mid-level
- Office
- Opportunities for advancement
3d
Applebee's Assistant Manger- North Conway- $65-80K- 2109016
Flynn Group- Applebee's —North Conway, NH
- $65,000 - $80,000 a year
- Weekends as needed
- Casual dining restaurant
- ServSafe
- Cooking
- Paid training
- Health insurance
Human Resources Manager/BP
New Hampshire Ball Bearings, Inc (NHBB) —Peterborough, NH
- $120 a day
- Office
- Presentation skills
- Bachelor's degree
- Dental insurance
Quick Apply
3d
Nuclear Medicine Technologist
TalentBurst, Inc. —Concord, NH
- $3,466 a week
- 8 hour shift
- RN License
- PALS Certification
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
14d
Dining Room Manager
Johnsons Seafood and Steak —Northwood, NH
- $22 - $25 an hour
- Full-time
- Management
- Customer service
- Mid-level
- Paid training
- Health insurance
Quick Apply
Wireless Retail Sales Associate - W1796
OSL Retail Services Inc —Amherst, NH
- $16 - $30 an hour
- Full-time
- Merchandising
- Communication skills
- Entry level
- 401(k)
- Referral program

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Manager, Vendor & Workforce Management (Utility Contact Center)

Liberty Utilities -
Londonderry, NH

Apply Now

Job Details

Benefits

Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Data visualization software proficiency
Business intelligence tools
Vendor relationship management
Regulatory compliance analysis
Call center management
Technical Proficiency
Data analytics technologies
Cross-functional communication

Full Job Description

LU Service Corp.

Londonderry, NH, US, 03053 Merrick, NY, US, 11566 Massena, NY, US, 13662 Fall River, MA, US, 02724 Manchester, NH, US, 03101 Litchfield Park, AZ, US, 85340 Joplin, MO, US, 64804 Tyler, TX, US, 75703 Gainesville, GA, US, 30501 Bryson, TX, US, 76427

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role ensures service delivery excellence through effective vendor governance, forecasting, staffing optimization, and operational analytics.
The position drives the balance between customer experience, reliability, and cost to serve—ensuring that customers are supported 365/24/7 across voice, chat, and digital channels.

#LI-Hybrid

Accountabilities

Serve as the primary relationship owner for all third-party vendor partners supporting the contact center.
Establish and manage performance scorecards with clear SLAs, KPIs, and compliance standards aligned with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact).
Lead structured governance routines (weekly operational reviews, monthly business reviews, quarterly performance reviews).
Ensure vendors adhere to company policies, data privacy, and customer protection protocols.
Partner with Procurement, IT, and Legal to manage vendor contracts, renewals, and performance incentives.
Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement.
Support vendor onboarding, training readiness, and technology integration for new lines of business or storm response capacity.
Lead forecasting, capacity planning, and staffing models across internal and vendor sites to meet service level, regulatory, and cost targets.
Oversee scheduling, real-time management, and adherence to ensure consistent coverage and performance.
Collaborate with Operations, HR, and Finance to align headcount, shrinkage, and overtime budgets.
Use workforce data to anticipate demand impacts due to seasonality, rate cases, weather events, or system outages.
Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency.
Provide visibility to daily, weekly, and monthly performance trends and take proactive steps to optimize staffing and service delivery.
Develop executive dashboards and insights to inform operational decisions and leadership storytelling.
Perform root cause analysis on SLA misses or cost variances and lead resolution action plans.
Drive Lean and continuous improvement principles across vendor and internal teams.
Monitor operational health indicators such as occupancy, utilization, and shrinkage to improve productivity and service reliability.
Partner with Quality Assurance and Training teams to ensure workforce readiness and skill alignment with evolving customer needs.

Education and Experience

Bachelor’s degree in Business, Operations, or a related field (or equivalent experience).
5+years of experience in a large-scale utility or regulated industry contact center environment.
Proven experience managing outsourced vendor relationships and workforce operations.
Strong analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms.
Understanding of contact center metrics and their impact on regulatory compliance, affordability, and reliability.
Excellent communication and negotiation skills with ability to influence cross-functionally.
Demonstrated success implementing governance frameworks and process standardization across multiple locations.
This position requires travel to locations in the United States and occassionally to the head office in Canada. A valid passport is required for international travel.

Preferred Attributes

Utility industry experience in electric, gas, or combination operations.
Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers.
Lean Six Sigma, PMP, or equivalent process improvement certification.
Passion for creating a unified culture across internal and vendor teams—“One Vision. One Team. One Voice.”
Strategic thinker with a hands-on approach to daily performance execution.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Nearest Major Market: Boston

Apply Now

Refine Your Search

workforce manager jobs in new hampshire

Manager, Vendor & Workforce Management (Utility Contact Center)

Retail Sales Merchandiser - Walmart

Benefits Manager

Water Country Operations Director

Van Driver / MiniBus Driver

Entry-Level Sales + Paid Training

Senior Human Resources Manager

Registered Nurse - MedSurg / Telemetry

Bus Assistant - Brentwood, NH

Material Handler

Senior Software Engineer

Dialysis Clinical Manager Registered Nurse - RN

RN Psychiatric

Dialysis Clinical Manager Registered Nurse - RN

Outside Sales Representative

Applebee's Assistant Manger- North Conway- $65-80K- 2109016

Human Resources Manager/BP

Nuclear Medicine Technologist

Dining Room Manager

Wireless Retail Sales Associate - W1796

I want to receive the latest job alert for workforce manager in new hampshire

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