SOC Operator
The Security Command Center (SCC) Assistant Manager assigned to the Company Moorestown, New Jersey has responsibility to manage all day-to-day operations,
and all personnel assigned to the Security Command Centers (SCCs) in both Newark, NJ and
Moorestown, NJ.
Full time
Tuesday to Saturday
10:00am to 6:00pm
Pay Rate $37.00
Specific Responsibilities and Duties:
OPERATIONS:
The Security Command Center Managers are responsible for, but not limited to, the following
responsibilities and duties:
- Assist with the management of day-to-day operations of the Security Command
Centers in Newark, NJ and Moorestown, NJ.
- Required to be on call after hours on a rotating basis to support SCC operations and
Business Assurance & Resilience (CS&P) needs.
- Responsible for ensuring the coordination of maintenance and repair activities for
access control and Closed-Circuit TV (CCTV) systems with the Company’s outsourced
security integrators and other resources internal to PSEG.
- Review subordinate employee recruitment, selection and training, performance
assessment, work assignments, salary, and recognition/ disciplinary actions.
- Ensuring that all shifts are staffed with qualified personnel.
- Supervise training programs that enhance duties, responsibilities, and conduct
operator performance.
- Assist the SCC Manager in managing and planning security operations to safeguard
premises and employees against risk of unauthorized entry, fire, theft, vandalism,
terrorism and criminal activities.
- Assist in the resolution of problems and/or conflicts and maintain open
communication with the CS&P management, including providing regular written and
oral reports to ensure satisfaction.
- Continuous review of existing and new security procedures, to ensure the client has
appropriate control and monitoring features to minimize risks for assigned
responsibilities.
- Assist in the preparation of required daily, weekly and monthly activity reports for
submittal to Company representatives.
- Assist in the establishment of process performance metrics; tracking, analyzing and
reporting performance in terms of quality, safety, cost, and customer satisfaction.
- Maintain flexibility in shift assignments as needed to ensure that job responsibilities
are completed.• Provide additional services as defined by Company’s authorized personnel.
- Provide support to the internal investigative processes, including the preparation of
access control records and CCTV recordings.
- Assure the maintenance of regulatory compliance for regulations including NERC
CIP.
- Aid in assuring 0 undetected breaches of company property monitored by
the Security Command Center.
- Ensure that operators are alert and fit to perform duty.
- Periodically monitor live video of the Security Command Center to ensure all
operators are alert and attentive to console operations.
Systems Administration and Support:
AMAG NERC Access Control
- Shall consult on area set up and configuration, including implementation of access
control lists.
- Shall assist with the configuration and routing of alarms.
- Shall assist with pre-implementation, acceptance, commissioning, implementation,
and functionality testing.
Dataminr External Situational Awareness Tool
- Shall assist SCC Manager with functions below:
- Maintenance of lists of facilities monitored by the Dataminr (Crime, risk, and
incident data collection application) service.
- Management of alert perimeters for each facility.
- Development and management of alert profiles for Profiles.
AMAG/Symmetry Access Control Integration System
- Shall perform pre-implementation, acceptance, commissioning, implementation,
and functionality testing as needed
- Responsible for development of new procedures and review and update of existing
procedures.
- Shall coordinate remediation with internal and external partners as needed
Regulatory Compliance:
- Shall assist SCC Manager with functions below:
- Shall organize and compile records required to ensure auditable compliance with
regulatory requirements.
- Shall perform audit tasks as requested by CS&P and other entities internal to
Company.
- Shall develop methods to extract data from the access control system to support
audit processes.
- Shall ensure that Security Command Center Operators are familiar with regulatory
requirements, and how they relate to their day-to-day duties.
- Shall manage activities of the SCC and ensure timely and accurate reporting of data
related to Company programs to ensure compliance with Federal Energy Regulatory
Commission (FERC) and Sarbanes-Oxley compliance.
- Shall perform administrative functions to support the Continuum Access Control
System, CCTV applications, Genetec, Visitor Management, Everbridge, and the
Dataminr Situation Awareness Tool.
- Shall support SC&P efforts and company-wide efforts to ensure compliance with the
North American Electric Reliability Critical Infrastructure Program (NERC CIP).
- Shall assist with the development and periodic review of business processes and
procedures related to NERC Compliance.
- Participate in SC&P Change Management Committee meetings in absence of SCC
Manager.
Skills and Competencies:
- Must have extensive prior operations experience with guard force operations and/or
security command centers. Shall have sufficient specialized training and computer skills
to utilize Security Command Center Access Control, Video, Overlay (Physical Security
Information Management (PSIM)), Intercom, and Radio Systems on a 24/7 basis at two
different locations
Regulatory Compliance:
- Shall Organize and compile records required to ensure auditable compliance with
regulatory requirements.
- Shall perform audit tasks as requested by SC&P and other entities internal to
Company.
- Shall develop methods to extract data from the access control system to support
audit processes.
- Shall ensure that Security Command Center Operators are familiar with regulatory
requirements, and how they relate to their day to day duties.
- Shall manage activities of the SCC and ensure timely and accurate reporting of data
related to Company programs to ensure compliance with Federal Energy Regulatory
Commission (FERC) and Sarbanes-Oxley compliance.
- Shall perform administrative functions to support the Continuum Access Control
System, CCTV applications, Genetec, Visitor Management, Everbridge, and the
Dataminr Situation Awareness Tool.
- Shall support SC&P efforts and company-wide efforts to ensure compliance with the
North American Electric Reliability Critical Infrastructure Program (NERC CIP).
- Shall assist with the development and periodic review of business processes and
procedures related to NERC Compliance.
- Will be an active member of the SC&P Change Management Committee.
Skills and Competencies:
- Must have extensive previous managerial experience with security command
centers.
- Shall have sufficient specialized training and computer skills to monitor, maintain,
and utilize Security Command Center Access Control, Video, Overlay (Physical
Security Information Management (PSIM), Intercom, and Radio Systems on a 24/7
basis at two different locations.
Position Requirements:
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18 years of age or older.
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High School Diploma or GED Required.
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Standard computer / technology skills needed.
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Must be able to interact with a wide range of individuals in a professional manner.
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Must be able to conduct patrols throughout shift.
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Must have great attention to detail and have the ability to remain vigilant throughout shift.
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Previous security experience highly preferred.
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Active NJ SORA license or the ability to obtain one, valid driver's license, and open availability is required for this position.
What We Offer:
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Medical, Dental, Vision, Life, AD&D, Disability Insurance, EAP, Plus 401K Options.
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Virtual Medical Appointments With Telemedicine.
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Paid Time Off, Weekly Pay, Paid Training, & Free Uniforms.
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Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!
We help make your world a safer place.
Securitas plays an essential role for our clients and in society. The SOC Operator position helps maintain a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming.
We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
See a different world.
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
#Marlton
Our Company Mission:
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Benefits include:
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
