Global Operations
TikTok Shop - Site Operations Manager, Sort Center
Location
:
Middlesex
Employment Type
:
Regular
Job Code
:
A255386
Responsibilities
Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.
The Operations Manager (Sort Center) is the single-threaded owner for operational excellence at a TikTok Shop sort center. While day-to-day execution is primarily managed by a third-party Logistics Service Provider (LSP), this role is fully accountable for end-to-end performance, standards, and results at the site.
This position requires expert-level knowledge of sort center operations to effectively coach, influence, and hold the LSP accountable. The Operations Manager serves as the operational authority and strategic partner—ensuring all processes, metrics, and behaviors meet TikTok Shop expectations.
Responsibilities
LSP Partnership & Performance Management
- Serve as the primary operational partner and point of contact for on-site LSP leadership
- Build strong relationships grounded in trust, clear expectations, and accountability
- Coach LSP managers by teaching standard work, best practices, and TikTok Shop operating principles
- Hold the LSP accountable to SLAs, KPIs, safety standards, quality expectations, and cost targets
End-to-End Operational Ownership
- Maintain expert-level understanding of the full sort center lifecycle: inbound, induction, sortation, staging, dispatch, and final mile handoff
- Ensure all processes are executed to standard and aligned with network expectations.
- Identify operational gaps, risks, and inefficiencies; drive corrective actions through the LSP
- Act as the escalation owner for site-level operational issues impacting service, quality, or cost
Metrics, Quality & Continuous Improvement
- Own site performance metrics including (but not limited to): throughput, SLA attainment, missorts, quality defects, labor efficiency, and safety
- Analyze data to identify trends, root causes, and improvement opportunities
- Lead structured problem-solving and continuous improvement initiatives with the LSP
- Ensure consistent execution of SOPs, audits, and compliance requirements
Leadership & Cross-Functional Alignment
- Represent the site in cross-functional discussions with Middle Mile, Final Mile, Product, Engineering, and Procurement partners
- Support site launches, peak planning, and operational changes impacting the sort center
- Establish clear operating rhythms with the LSP to ensure alignment during both peak and non-peak periods
Qualifications
Minimum Qualifications
- Bachelor’s degree or equivalent operational experience
- 3+ years of operations, logistics, or supply chain experience
- Proven experience managing or partnering with third-party logistics providers (3PL/LSP)
- Strong data analysis, problem-solving, and performance management skills
- Flexibility to support nights, weekends, and peak operational periods as required
Preferred Qualifications
- Experience operating or overseeing sort centers, hubs, or high-volume distribution environments
- Demonstrated ability to influence without direct authority
- Experience supporting site launches, ramp-ups, or operational transformations
- Strong communication skills with the ability to coach leaders at all levels
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $102600 - $159600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request
