Call Center Representative Patient Services-Work From Home Albuquerque, NM
Presbyterian Healthcare Services —Albuquerque, NM
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Research
- Disability insurance
- Health insurance
Quick Apply
2d
Customer Service Representative
CVS Health —New Mexico
- $17.00 - $31.30 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Fair chance
- Health insurance
- Dental insurance
General Manager
Club Pilates —Santa Fe, NM
- From $21 an hour
- Full-time
- CPR Certification
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Flight Nurse
Air Methods —Silver City, NM
- $31.15 - $34.61 an hour
- Overtime
- CPR Certification
- Nursing
- Microsoft Excel
- AD&D insurance
- Disability insurance
Registered Nurse Case Manager
Twilight Health —Shiprock, NM
- From $42 an hour
- Part-time
- Nursing
- RN License
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Travel Flight Paramedic
Air Methods —Alamogordo, NM
- $25.54 - $28.38 an hour
- Overtime
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
Staff Physician MD/DO, Primary Care Gallup, New Mexico SIGN-ON BONUS
Duke City Urgent Care —Gallup, NM
- $250,000 - $300,000 a year
- Part-time
- CPR Certification
- Medicine
- PALS Certification
- Health insurance
- Dental insurance
Quick Apply
Flight Paramedic
Air Methods —Silver City, NM
- $25.54 - $28.38 an hour
- Overtime
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
Flight Paramedic
Air Methods —Taos, NM
- $25.54 - $28.38 an hour
- Overtime
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
Behavioral Health Counselor/Therapist
Vanguard Behavioral Health NM —Santa Fe, NM
- $70,000 - $75,000 a year
- Full-time
- Word processing
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
Flight Nurse
Air Methods —Las Cruces, NM
- $31.15 - $34.61 an hour
- Overtime
- CPR Certification
- Nursing
- Microsoft Excel
- AD&D insurance
- Disability insurance
Physical Therapist Assistant
Interim HealthCare —Albuquerque, NM
- $60 an hour
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
1d
Flight Paramedic
Air Methods —Taos, NM
- $25.54 - $28.38 an hour
- Overtime
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
Experienced Insurance Sales Representative
Christian Slayton Insurance Agency —Albuquerque, NM
- $36,000 - $150,000 a year
- Full-time
- Mid-level
- Business development
- Leadership
- Opportunities for advancement
Quick Apply
7d
Flight Paramedic
Med-Trans Corporation —Hobbs, NM
- $21.34 - $40.99 an hour
- Part-time
- PALS Certification
- BLS Certification
- Mid-level
Counter Sales HVAC Products
Hercules Industries —Albuquerque, NM
- $21 - $25 an hour
- Monday to Friday
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- AD&D insurance
Quick Apply
Flight Paramedic
Air Methods —Alamogordo, NM
- $25.54 - $31.22 an hour
- Overtime
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
Flight Nurse
Air Methods —Alamogordo, NM
- $31.15 - $34.61 an hour
- Overtime
- CPR Certification
- Nursing
- Microsoft Excel
- AD&D insurance
- Disability insurance
Financial Service Trainee – Albuquerque, NM – Customer Service
LSI —Albuquerque, NM
- From $17 an hour
- Part-time
- Spanish
- Customer service
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
Sales Representative (New Mexico)
Musco Sports Lighting —Albuquerque, NM
- Mid-level
- 3 years
- Travel
- Profit sharing
- Health insurance
Quick Apply

I want to receive the latest job alert for member services representative in new mexico

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

member services representative jobs near new mexico

Call Center Representative Patient Services-Work From Home Albuquerque, NM

Presbyterian Healthcare Services -
Albuquerque, NM

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Work from home
Vision insurance
Life insurance

Qualifications

Administrative experience
High school diploma or GED
Office experience

Full Job Description

Location Address:

9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range:

Minimum Offer $0.00 Maximum Offer $0.00 Now Hiring: Call Center Representative Patient Services-Work From Home Albuquerque, NM

Summary:

Build your Career. Make a Difference. Presbyterian is hiring a skilled Call Center Representative to join our team. Type of Opportunity: Full time Job Exempt: No Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America)

Responsibilities:

This role is a work at home role available for Metro Albuquerque residents only at this time.

Responsible for providing customer service for patients in regard to scheduling appointments, referrals, messaging, and maintaining patient demographics. Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat, and in person inquiries

Some key responsibilities include:

Responsible for providing customer service for patients in regard to the triage of patients, scheduling appointments, referrals, messaging, and maintaining patient demographics.
Respond to incoming calls routed through skill-based technology to meet quality standards and performance measurements. Is ready to take calls at the scheduled time, and spends the appropriate amount of time taking calls throughout their shift to resolve contacts on initial encounter. Conducts outbound calls as required and meets established quality/quantity guidelines supporting PHS/PHP/PMG initiatives and/or programs.
Develop and maintain positive customer or partner relationships. Acts as member/patient advocate in dealing with practitioners, employer groups, and brokers. Maintains prescribed standards of quality in all research, customer and partner contacts/service functions and promotes customer satisfaction/loyalty through quality contact and timeliness of responses, achieves quality audit results as required.
Assists in the development of documentation of process and procedures into functional process improvements to enhance overall level of service to our customers and partners. Uses the Improvement model, identifies patterns in call inquiries/grievances, conducts root cause analysis in resubmitted and adjusted claims and reports to management team.
Researches inquiries/special projects as requested and responds to customer, partner or other PHS/PHP business units to ensure accuracy of benefit interpretation with results of research and resolution and within required timelines. Responses to customer or partners to be done using Microsoft Word, Excel or similar databases when appropriate. Uses available documentation such as D.A.R.T., Provider Manual, Pres Online, and Policies and Procedures to analyze and provide accurate and consistent information and benefit interpretation.
Participates as an effective and active team member both individually and in a team environment. Participates in a value-added manner as a team member to internal teams as well as other process improvement teams (i.e. QCC) and initiatives.
Record all calls, mail, email, faxes, walk-in encounters, etc. in appropriate databases to provide meaningful, accurate data for analysis and reporting.
Assist in coordinating (when necessary) meetings with customers or partners for training, contracting, and reporting.
Perform other functions as required.

Qualifications:

High school/GED diploma
1 year office/business experience
Call Center experience preferred.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

Quick Apply

Refine Your Search

member services representative jobs in new mexico

Call Center Representative Patient Services-Work From Home Albuquerque, NM

Customer Service Representative

General Manager

Flight Nurse

Registered Nurse Case Manager

Travel Flight Paramedic

Staff Physician MD/DO, Primary Care Gallup, New Mexico SIGN-ON BONUS

Flight Paramedic

Flight Paramedic

Behavioral Health Counselor/Therapist

Flight Nurse

Physical Therapist Assistant

Flight Paramedic

Experienced Insurance Sales Representative

Flight Paramedic

Counter Sales HVAC Products

Flight Paramedic

Flight Nurse

Financial Service Trainee – Albuquerque, NM – Customer Service

Sales Representative (New Mexico)

I want to receive the latest job alert for member services representative in new mexico

Related Searches

Explore jobs in more locations

This role is a work at home role available for Metro Albuquerque residents only at this time.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

Job Seeker Tools

Employer Tools

Browse

Stay Connected