Company Profile
80 plus years and countless innovations later, JCB has grown to become the 3rd largest heavy equipment manufacturer in the world, providing a wide range of products across the construction, agricultural, compaction, industrial, and waste & recycling industries, and our people, JCB people, are at the heart of our business.
We answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the job site – a machine that holds up in the toughest environment and increases their productivity.
At JCB, we stand behind our products – and our name.
Position Purpose
The primary function of the Parts Advisor role is to manage the ordering, tracking, distribution, and storage of parts, ensuring the prompt return of damaged or unused parts. Parts Advisor handles customer orders, maintains parts inventory, utilizes the DMS for inventory and recordkeeping, and serves counter customers. You will perform the following:
Main Duties & Responsibilities
- Responsible for ordering parts from preferred vendors, tracking parts for arrival, distribution, storing parts, and ensuring the prompt return of damaged or unused parts.
- Handles all customer orders in keeping with company customer satisfaction practice and Maintain parts inventory to support all products within APO, along with reviewing the previous month’s sales/profit performance with key stakeholders to determine where improvements can be made to increase profitability.
- Utilize DMS for inventory, recordkeeping, parts information, etc.
- Serves counter customers or acknowledges promptly upon approaching the parts counter.
- Suggest at least one additional related item to each customer on every call. (Up sales)
- Communicates all customer relationship issues to the General Service Manager, including complaints, obtains all pertinent information before reporting and suggests course of action.
- Enter all parts sales orders promptly and correctly in the computer to print and shipping the order. All parts orders to be completed daily, assisting co-workers as needed. Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary. Processes parts return the day received, checks for condition, and ensures they are stocked same day.
- Assists with filling Field and Shop Tech part orders. Check in workorder parts, label, and distribute immediately upon receipt or store in an organized manner until the assigned job is ready for the part.
- Analyze current inventory and spot-check to ensure that actual inventory coincides with computerized inventory, along with reviewing back orders, etc.
- Maintains neat lobby display and counter work area to ensure company standards and appearance
- Ensures all Dealer Parts targets/goals are met and maintains all KPI information for tracking targets.
- Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary.
- Inspect all parts for damage, quality, and accuracy.
- Return and re-order any damaged or incorrect parts.
- Comply with all Dealer and OSHA safety rules, guidelines, and standards.
- Perform other related duties as assigned.
Essential Job Competencies
- Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly, and effectively addresses customer concerns or problems. Assure customers he/she is willing to work with them to meet their needs. Presents are cheerful, positive manner with customers.
- Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
- Safety: fully supports, encourages, and follows safe work behavior and considers safety a paramount importance in the workplace.
- Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the roles & responsibilities and other applicable sources. Demonstrates the effective application of the job-specific knowledge, skills, and ability required to resolve job-related challenges in the workplace.
- Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others have a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoid surprises.
- Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, do not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency, and adjusts schedules as needed to achieve without sacrificing quality of work.
- Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitment. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual follows instructions, policies, and procedures.
Essential Job Qualifications
- Prior parts experience a plus.
- Prior warehouse experience preferred.
- Prior customer service experience preferred
Necessary Knowledge, Skills, and Abilities :
- Strong computer skills and aptitude to learn new programs.
- Exceptional communication skills, oral and written.
- Ability to read and understand the basics of repair instructions, written estimates, and work orders.
- Outstanding organizational and multi-tasking skills; adapts easily to a fast-paced environment.
- Personable, friendly demeanor with a solid customer service approach to internal and external customers.
Physical Requirements
The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:
- Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
- The employee is occasionally required to stand and move and/or walk.
- The employee must frequently move and/or transport up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
Equal Opportunity Employer
JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.
EEO EMPLOYER/VET/DISABLED.
JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
