Top 157 Customer service representative p... Jobs in New York, Ny

Customer Service Representative I
NYC Health + Hospitals —New York, NY
- $48,791 a year
- Full-time
- Sales
- Research
- High school diploma or GED
- Commuter assistance
- Paid holidays
Retail P/T Cashiers Upper West Side
TJ Maxx —New York, NY
- $17.00 - $17.50 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Customer Service Representative
PLS —New York, NY
- $17.00 - $18.50 an hour
- Weekends as needed
- Fair chance
- Financial services
- In-person
- Health insurance
- Dental insurance
Quick Apply
Retail P/T Merchandising Associate Upper Westside
TJ Maxx —New York, NY
- $17.00 - $17.50 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Overnight Customer Service Representative
PLS —New York, NY
- $17.00 - $18.50 an hour
- Weekends as needed
- Fair chance
- Financial services
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative Part-time
PLS —Brooklyn, NY
- $17.00 - $18.50 an hour
- Part-time
- Fair chance
- Financial services
- In-person
- Health insurance
- Dental insurance
Quick Apply
Hospital Care Investigator
NYC Health + Hospitals —New York, NY
- $55,437 a year
- Online Application
- Skilled nursing facility
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Facilities Associate, Temp to Perm
JOINT INDUSTRY BOARD OF THE ELECTRICAL INDUSTRY —Flushing, NY
- From $33.08 an hour
- Temporary
- Microsoft Excel
- Inventory management
- Customer service
Quick Apply
7d
Hospital Care Investigator (Provisional)
NYC Health + Hospitals —New York, NY
- $55,437 a year
- Online Application
- Skilled nursing facility
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Deputy Executive Director
NYC Health + Hospitals —New York, NY
- $215,000 - $250,000 a year
- Weekends as needed
- Nursing
- Microsoft Excel
- 6 years
- Commuter assistance
- Paid holidays
Hospital Care Investigator Provisional Appointment
NYC Health + Hospitals —New York, NY
- $55,437 a year
- Online Application
- Mid-level
- Office
- High school diploma or GED
- Commuter assistance
- Paid holidays
Supervisor
Agency ADMIN FOR CHILDREN'S SVCS —Manhattan, NY
- $68,209 - $104,239 a year
- Full-time
- High school
- Mid-level
- Office
- Loan forgiveness
P/T Retail Associate/Cashier
Marshalls —Manhasset, NY
- $17.00 - $17.50 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Community Liaison Worker Level ll
NYC Health + Hospitals —New York, NY
- $48,206 - $55,437 a year
- Online Application
- Customer service
- Mid-level
- Office
- Commuter assistance
- Paid holidays
8d
Front Desk Receptionist/ Customer Service Representative.
Monopoly Collision —Bronx, NY
- $17 - $30 an hour
- Full-time
- Driver's License
- Fair chance
- In-person
Quick Apply
4d
Client Service II Representative- Print Production (1:00pm-10:00pm)
Canon U.S.A., Inc. —New York, NY
- $17.20 - $23.37 an hour
- Full-time
- Clean driving record
- No high school diploma
- Mid-level
- Profit sharing
- Health insurance
Member Experience Representative
Rockaway YMCA —Queens, NY
- $17.17 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- 2 years
- Health insurance
- Paid time off
Member Experience Representative
South Shore YMCA —Staten Island, NY
- $17.17 - $24.00 an hour
- Part-time
- Word processing
- Computer literacy
- High school diploma or GED
- Health insurance
- Paid time off
Customer Service Representative - OTP Distribution
Smoking Sales LLC —Linden, NJ
- $17 - $21 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Mgr Sales Division
Medline Industries —New York, NY
- $134,000 - $201,000 a year
- Full-time
- 7 years
- Up to 50% travel
- Bachelor's degree
- Health insurance
- 401(k)

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Customer Service Representative I

NYC Health + Hospitals -
New York, NY

Apply Now

Job Details

Full-time
$48,791 a year

Benefits

Commuter assistance
Paid holidays
Health insurance
Pension plan
Union benefits
Employee discount
Loan forgiveness

Qualifications

Customer communication
High school diploma or GED

Full Job Description

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Position Overview

Customer Service Representatives (CSRs) are responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with Primary Care Provider (PCP) selections and handling all provider inquiries related to eligibility, claims and authorizations.

Work Shifts

7:00 A.M – 3:30 P.M
8:00 A.M – 4:00 P.M
8:30 A.M – 4:30 P.M
9:00 A.M – 5:00 P.M
10:00 A.M – 6:00 P.M

11:00 A.M – 7:00 P.M

12:00 A.M – 8:00 P.M

Duties & Responsibilities

Strive for first call resolution, working to resolve member and provider issues as the point of contact
Utilize dual monitors and leverage computer-based resources to find answers to customer questions
Research and respond accurately to all customer inquiries related to eligibility, benefits/services, claims and authorizations.
Classify and record all customer encounters clearly and concisely.
Identify and escalate complex issues and provide follow-up/closure.
Identify and intake customer complaints capturing all pertinent information.
Assist members with PCP selection, as well as, locating providers and vendors within plan’s network.
Verify and update member demographic information.
Process requests for member materials, such as ID cards, member guide, provider directory, etc.
Handle enrollment inquiries and generate sales leads.
Handle disenrollment requests and pro-actively conduct retention efforts.
Perform outreach related to New Member Orientation and PCP term/reassign projects.
Process premium payments.
All other duties and special projects as assign by the Director of Customer Service.
Ability to work between 8:00 AM and 6:00 PM Monday - Friday, and 9:00 AM-5:00 PM Saturday.
Training class (Paid): 9:00 AM-5:00 PM Monday-Friday.

Minimum Qualifications

High School graduation or evidence of having satisfactory passed a High School Equivalency Program; and
Minimum 1 year experience in a call center environment; or
A satisfactory equivalent combination of education, training, and experience.
Managed care experience preferred.
Proven experience in providing excellent service to customers in various healthcare related areas, (i.e., insurance, doctor’s office, medical clinics).
Poise under pressure when dealing with difficult situations and potentially upset customers.
Ability to work in a fast-paced environment while keeping a high attention to detail.

Professional Competencies

Integrity and Trust
Customer Focus
Functional/Technical Skills
Written/Oral Communication

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
Loan Forgiveness Programs for eligible employees
College tuition discounts and professional development opportunities
College Savings Program
Union Benefits for eligible titles
Multiple employee discounts programs
Commuter Benefits Programs

Apply Now

Refine Your Search

customer service representative p... jobs in new york, ny

Customer Service Representative I

Retail P/T Cashiers Upper West Side

Customer Service Representative

Retail P/T Merchandising Associate Upper Westside

Overnight Customer Service Representative

Customer Service Representative Part-time

Hospital Care Investigator

Facilities Associate, Temp to Perm

Hospital Care Investigator (Provisional)

Deputy Executive Director

Hospital Care Investigator Provisional Appointment

Supervisor

P/T Retail Associate/Cashier

Community Liaison Worker Level ll

Front Desk Receptionist/ Customer Service Representative.

Client Service II Representative- Print Production (1:00pm-10:00pm)

Member Experience Representative

Member Experience Representative

Customer Service Representative - OTP Distribution

Mgr Sales Division

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