Top 371 Direct support supervisor Jobs in New York, Ny

Support Manager
Pilot Fiber —New York, NY
- $110,000 - $140,000 a year
- Nights as needed
- Hybrid work
- Mid-level
- Recruiting
- Leadership
- Health insurance
- Dental insurance
Manager, Customer Experience
Pilot Fiber —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Associate Manager, Premier Support (Customer Experience)
Ramp —New York, NY
- $100,000 - $132,000 a year
- Weekends as needed
- Hybrid work
- Analysis skills
- Home Health
- APIs
- Travel reimbursement
- AD&D insurance
12d
Customer Success Manager
Whatnot —New York, NY
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Workforce Supervisor
AAA Northeast —Garden City, NY
- $73,200 - $91,900 a year
- Overtime
- Mid-level
- Supervising experience
- Travel
- Wellness program
- Health insurance
Quick Apply
Assistant Manager (Group Homes) - Queens
AHRC NYC —Queens, NY
- $45,150 - $50,400 a year
- Overtime
- Mid-level
- Residential
- High school diploma or GED
- Paid training
- 403(b) matching
Quick Apply
Clinical Supervisor
ICL inc —Brooklyn, NY
- $90,000 a year
- Full-time
- Background check
- Management
- Psychiatry
- Travel reimbursement
- 403(b) matching
Quick Apply
Clinical Supervisor (LMSW/LMHC/LCSW)
Argus Community, Inc. —New York, NY
- $65,000 - $80,000 a year
- Full-time
- Licensed Clinical Social Worker
- HIPAA
- Master's degree
- Health savings account
- Health insurance
Quick Apply
9d
IRA Shift Supervisor
General Human Outreach Inc. —Queens, NY
- $20 an hour
- 8 hour shift
- CPR Certification
- Mid-level
- Residential
- Disability insurance
- Health insurance
Quick Apply
Clinical Supervisor
Odyssey House INC —New York, NY
- $30.22 - $35.71 an hour
- On call
- Mid-level
- 3 years
- Bachelor's degree
- Commuter assistance
- Disability insurance
Quick Apply
Uptown Team Supervisor (LMSW required)
GODDARD RIVERSIDE COMMUNITY CENTER —New York, NY
- $66,300 - $72,000 a year
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
Assistant House Manager - 1 year of I/DD exp req'd
Citizens-Options Unlimited —Nassau County, NY
- $20 - $22 an hour
- Full-time
- Management
- Customer service
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
3d
Clinical Supervisor – Substance Use & Behavioral Health
Atlas Search LLC —Queens, NY
- $65,000 - $90,000 a year
- Full-time
- Management
- Licensed Clinical Social Worker
- Mid-level
Quick Apply
10d
Assistant Supervisor - Psychological Assessments
Premier HealthCare —New York, NY
- $75,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
9d
Clinical Supervisor - 00300 (ART014) - Mon, Wed, Thurs 12PM-8PM, Tues, Fri 9AM-5PM
WellLife Network —Elmont, NY
- $77,000 a year
- Full-time
- Management
- Addiction Medicine
- Licensed Clinical Social Worker
- Wellness program
- Paid holidays
Quick Apply
RESIDENCE MANAGER
Community Mainstreaming Associates —Westbury, NY
- $66,300 a year
- Full-time
- Management
- Mid-level
- Residential
- 403(b) matching
- Paid holidays
Quick Apply
11d
Clinical Supervisor – Behavioral Health (Child Welfare)
Atlas Search LLC —Forest Hills, NY
- $75,000 - $85,000 a year
- Full-time
- Spanish
- Management
- Licensed Clinical Social Worker
Quick Apply
3d
Shift Supervisor - Valley Stream IRA 10 - Residential Group Home
QSAC, Inc. —Valley Stream, NY
- $19.24 - $20.20 an hour
- Overtime
- CPR Certification
- Mid-level
- Residential
- 403(b) matching
- Commuter assistance
Quick Apply
9d
ASSISTANT RESIDENCE MANAGER (NASSAU COUNTY)
Community Mainstreaming Associates —Westbury, NY
- $23 an hour
- Full-time
- Management
- Mid-level
- Residential
- 403(b) matching
- Paid holidays
Quick Apply
Assistant Residence Manager
THE INSTITUTES OF APPLIED HUMAN DYN —Bronx, NY
- $22.26 an hour
- Overtime
- Mid-level
- Residential
- High school diploma or GED
- Wellness program
- Commuter assistance
Quick Apply

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direct support supervisor jobs near new york, ny

Support Manager

Pilot Fiber
New York, NY

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Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Managing teams in a customer support role
Metrics Reporting
Key Performance Indicators
Customer support ticket management
Leading team collaboration initiatives
CRM system proficiency
Process improvement planning
Cross-functional team management
Technical Proficiency
Cross-functional communication
Ticketing system technical support

Full Job Description

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

ON A TYPICAL DAY YOU’LL

Manage all 24/7 support operations, including shift coverage, on-call rotations, maintenance windows, and after-hours coordination
Ensure adherence to all SLAs, SLOs, and performance metrics as well as timely customer communications for outages, RFOs, and service credits
Collaborate with a variety of teams including Network Engineering, Customer Experience, Construction, Service Delivery to troubleshoot connectivity issues, advocate for customer needs, and resolve systemic problems
Oversee the team’s handling of non-technical customer issues, ensuring consistent, high-quality support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries
Act as a senior escalation point for complex technical and account issues
Recruit, hire, develop, and retain high-performing Tier 1 and Tier 2 support teams through coaching, performance management, and career development in a customer-centric culture
Continuously improve support processes, documentation, workflows, and knowledge base content. Partner with stakeholders to build templates, macros, and automation that enhance efficiency and customer experience
Establish clear escalation protocols between Tier 1 and Tier 2 to ensure seamless handoffs and resolution
Create and maintain up-to-date documentation for new and existing processes, including configurations and specific Pilot network commands and protocols, to support team shortcuts and process improvements
Analyze support data and trends to identify training needs, process gaps, and opportunities for product or network improvements. Escalate findings and recommendations to relevant stakeholders
Evaluate and implement new systems, tools, and technologies to enhance support operations and multi-channel customer experience
Participate in escalation rotations with availability for off-hours work (late night/early morning) as needed

WHAT WE’RE LOOKING FOR

4+ years of experience in a customer-facing role
2 years of experience working with a technical product or service
2-4 years of people management experience
Direct and proven experience in leading a customer-focused team of at least three people, in a 24x7x365 environment
A customer-first mindset and a passion for delivering exceptional experiences
Outstanding communication skills - written and verbal - with the ability to tailor messaging strategy for different audiences and an ability to turn complex technological concepts into clear, multichannel communications
Strong team management skills with experience leading cross-functional teams and developing a high-performance culture
Ability to effectively manage multiple projects from start to finish; prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
Impeccable attention to detail and ability to deliver high-quality work, ensuring accuracy and consistency
Demonstrated experience developing, implementing, and evolving operational standards and performance metrics
Ability to leverage internal and external resources to solve problems
Intermediate proficiency with CRM systems, ticketing platforms, and customer experience tools (e.g., Zendesk, Salesforce, etc)
Strong problem-solving abilities with a focus on process improvement and efficiency while enhancing the customer experience
Ability to build effective relationships across teams; experience working with cross-functional teams to build processes and resolve customer issues.
Ability to manage and take part in escalation rotations with availability for off-hours work (late night/early morning) as needed
Internet service provider, managed services provider, or web hosting provider a plus

PILOT’S PAY & PERKS

Base salary of $110,000 - $140,000
Company-sponsored Medical, Dental, Vision Coverage
Company-sponsored 401(k)
Commuter & Wellness Reimbursement
Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.

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Refine Your Search

direct support supervisor jobs in new york, ny

Support Manager

Manager, Customer Experience

Associate Manager, Premier Support (Customer Experience)

Customer Success Manager

Workforce Supervisor

Assistant Manager (Group Homes) - Queens

Clinical Supervisor

Clinical Supervisor (LMSW/LMHC/LCSW)

IRA Shift Supervisor

Clinical Supervisor

Uptown Team Supervisor (LMSW required)

Assistant House Manager - 1 year of I/DD exp req'd

Clinical Supervisor – Substance Use & Behavioral Health

Assistant Supervisor - Psychological Assessments

Clinical Supervisor - 00300 (ART014) - Mon, Wed, Thurs 12PM-8PM, Tues, Fri 9AM-5PM

RESIDENCE MANAGER

Clinical Supervisor – Behavioral Health (Child Welfare)

Shift Supervisor - Valley Stream IRA 10 - Residential Group Home

ASSISTANT RESIDENCE MANAGER (NASSAU COUNTY)

Assistant Residence Manager

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