Top 186 Warranty manager Jobs in New York, Ny

Senior Manager, Customer Experience & Retention
Away —New York, NY
- $135,000 - $145,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Presentation skills
- Health insurance
- Paid time off
5d
Technical Program Manager, GDC CSRM
Google —New York, NY
- $138,000 - $197,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
Manager, Tenant Coordination
Regency Centers —Bronxville, NY
- $90,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Profit sharing
- Paid jury duty
Vendor Relations Manager
Select Home Warranty —Brooklyn, NY
- From $20 an hour
- 8 hour shift
- Mid-level
- Office
- US work authorization
- Paid training
- Paid holidays
Quick Apply
Service Manager - Heavy Equipment
Modern Group —Edison, NJ
- From $90,000 a year
- Overtime
- ASE Certification
- Clean driving record
- Mechanic experience
- Health savings account
- Health insurance
Quick Apply
Commissioning Manager - Locomotive Programs
Cadre Staffing Inc. —New York, NY
- Extended hours
- Senior level
- Electrical Engineering
- Leadership
HVAC CREW LEAD — MINI-SPLIT INSTALLATION
Always On Energy —Brooklyn, NY
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Spanish
- Clean driving record
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Diesel Mechanic Shop Manager
New Jersey - STOA —Fair Lawn, NJ
- $90,000 - $115,000 a year
- Full-time
- ASE Certification
- School experience
- Customer service
9d
Warranty Supervisor
Top Prospect Group LLC —Brooklyn, NY
- $71,000 - $82,000 a year
- Monday to Friday
- Mid-level
- Ability to climb stairs
- Organizational skills
Quick Apply
Project Manager, Capital Expenditures (Local Law Compliance)
Clipper Equity, LLC —New York, NY
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- Construction site
- Contracts
- Health insurance
- Dental insurance
Quick Apply
2d
Automotive Finance Manager
TSF AUTO SALES —Hasbrouck Heights, NJ
- $140,000 - $180,000 a year
- Full-time
- Background check
- Dealership
- Basic math
- Paid time off
Quick Apply
Maintenance Lead
Prime Food Processing —Brooklyn, NY
- $25 - $33 an hour
- Extended hours
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- 401(k)
Quick Apply
Office Manager- Yonkers, NY
NATIONS ROOF LLC —Yonkers, NY
- $30 - $35 an hour
- Full-time
- 5 years
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Construction Manager
Shape Equity Partners —Jersey City, NJ
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Construction site
- 5 years
Quick Apply
Office Manager
LangChain —New York, NY
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Health insurance
- Dental insurance
Facilities Manager
Raising Cane's —New York, NY
- $110,000 - $139,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Paid time off
- Parental leave
Quick Apply
6d
Assistant Manager, Regional Aftersales Ops (New Jersey)
Hyundai Motor America —Jersey City, NJ
- $75,400 - $104,000 a year
- Online Application
- Dealership
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
7d
Procurement Manager (Property Management)
VPH Management Services LLC —New York, NY
- $80,000 a year
- Microsoft Excel
- Mid-level
- Office
Quick Apply
On-Site Property Manager
Prospect Management —Brooklyn, NY
- $100,000 a year
- Full-time
- 5 years
- Mid-level
- Residential
- Paid time off
Quick Apply
2d
Senior Technical Program Manager II
Modus Closing —New York, NY
- $128,500 - $193,000 a year
- 7 years
- Computer Science
- Bachelor of Science
- Paid holidays
- Disability insurance

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Senior Manager, Customer Experience & Retention

Away -
New York, NY

Apply Now

Job Details

Full-time
$135,000 - $145,000 a year
5 days ago

Benefits

Health insurance
Paid time off
401(k) matching

Qualifications

Stakeholder engagement
Program design
Customer relationship building
Customer relationship management
Cross-functional communication

Full Job Description

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Sr. Manager, Customer Experience & Retention to join our CX team. This position reports to the VP, Customer Strategy & Experience and takes Away further by translating multi-channel customer sentiment into high-impact retention strategies across every phase of the customer journey.

You will bridge data and creative execution, scaling signature programs like Surprise & Delight and VIP personalization while partnering cross-functionally across retail, social, and service to eliminate customer friction and build lasting brand loyalty.

What you’ll do as the Senior Manager of Customer Experience & Retention

You’ll lead Away’s Voice of Customer (VoC) program to aggregate feedback across key customer touchpoints, partnering with Engineering to define functional requirements for existing tooling and new capabilities
You’ll diagnose root-cause drivers of customer delight and dissatisfaction across key touchpoints, delivering data-backed intelligence that guides continuous experience improvements across the organization
You’ll map and optimize key touchpoints across the customer journey, synthesizing insights to recommend high-impact investment opportunities for the business
You’ll build and manage a team to execute customer experience strategies and operational roadmaps in alignment with department goals
You’ll own NPS as the North Star metric, supported by CSAT, LTV, warranty resolution speed, and customer growth - diving into data to identify what drives dissatisfaction and which levers to invest in for satisfaction
You’ll develop data-driven perspectives on key customer experience differentiators, proposing and testing innovative retention programs that elevate brand loyalty
You’ll serve as a strategic partner to internal teams by socializing critical customer insights, helping non-CX functions identify unaddressed customer pain points and co-create effective solutions
You’ll partner with our retail stores and Learning & Development team to further clienteling capabilities, identifying friction points for customers and associates, while reporting on the impact of these initiatives and the one-to-one experience we're building in-store and digitally
You’ll design and evolve key retention initiatives—including Surprise & Delight programs and VIP personalization frameworks—partnering with Brand to establish audience segments, data collection protocols, and commercial targets

Who you are

You have a minimum of 7 years of experience in Customer Experience, high-end retail, and building CRM or retention programs, including experience preparing and presenting materials to leadership and across the company at all levels
You have a proven track record managing a consumer insights program
You're strategic - you'll help establish and drive our customer experience roadmap, connecting stakeholders across different business units
You have deep experience shaping strategy within a multi-channel environment, with a strong point of view on how CRM, clienteling, and retention blend into the shopping experience
You have past experience owning the experiential side of the customer relationship - what it feels like beyond support - designing and running programs that build loyalty, create community moments, and connect CX to the Retention Marketing and Brand teams
You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand
You’re agile, and motivated by a fast-paced and ever changing environment
You’re passionate about transforming travel for all (but that’s a given!)

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.
We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.
We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

Compensation: $135,000.00-$145,000.00 annually
This role is eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company
Equity Grant: commensurate with level determined at the discretion of the company
Benefits Overview:
- Take care of yourself and your family through our health insurance offerings
- Invest in your future by participating in our 401(k) (with a company match!)
- Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!)
- Build your travel uniform through discount codes, product stipends, and giveaways
- Give back through company-sponsored volunteer and charitable opportunities

How We Work

This is an office-based position that works from our Soho, NYC office four days a week. Our working hours are 9am-6pm et, but we embrace a common-sense approach to flexibility in the workplace. It’s about being present, engaged, and balancing work with real-life needs.

Our Commitment

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected].

Compensation Range: $135K - $145K

Apply Now

Refine Your Search

warranty manager jobs in new york, ny

Senior Manager, Customer Experience & Retention

Technical Program Manager, GDC CSRM

Manager, Tenant Coordination

Vendor Relations Manager

Service Manager - Heavy Equipment

Commissioning Manager - Locomotive Programs

HVAC CREW LEAD — MINI-SPLIT INSTALLATION

Diesel Mechanic Shop Manager

Warranty Supervisor

Project Manager, Capital Expenditures (Local Law Compliance)

Automotive Finance Manager

Maintenance Lead

Office Manager- Yonkers, NY

Construction Manager

Office Manager

Facilities Manager

Assistant Manager, Regional Aftersales Ops (New Jersey)

Procurement Manager (Property Management)

On-Site Property Manager

Senior Technical Program Manager II

I want to receive the latest job alert for warranty manager in new york, ny

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About Away

Join The Crew

What you’ll do as the Senior Manager of Customer Experience & Retention

Who you are

Who We Are

What We Offer

How We Work

Our Commitment

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