Top 14 Bilingual customer service manager Jobs in New York Ny

Supervisor, CARE Team
Building Service 32BJ Benefit Funds —New York, NY
- $85,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Word processing
Quick Apply
Senior Manager of Implementation Success - NYC Metro
New Classrooms Innovation Partners Inc —New York, NY
- $92,000 - $98,900 a year
- Full-time
- Remote
- School experience
- Classroom
- Spanish
- Paid parental leave
- Health insurance
Client Services Manager, Home Care
BAYADA Home Health Care —New York, NY
- $60,000 - $66,300 a year
- Urgently hiring
- Bilingual
- Medical office experience
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Client Care Supervisor
Bond Health —Queens, NY
- $80,000 - $90,000 a year
- Weekends as needed
- Bilingual
- Licensed Clinical Social Worker
- Mid-level
Quick Apply
11d
Sales/Customer Service Supervisor
GEICO Bayside —Bayside, NY
- $80,000 - $120,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Service Delivery Manager
Chain IQ Group —Jersey City, NJ
- $120,000 - $170,000 a year
- Spanish
- English
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Regional Customer Service and Sales Manager
Cathay Bank —New York, NY
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
6d
Part-time LCSW / Client Care Coordinator Supervisor Brooklyn & Bronx
SCO Family of Services —Brooklyn, NY
- $52.46 an hour
- Part-time
- Spanish
- Management
- Writing skills
Quick Apply
Member Experience Manager
YMCA OF YONKERS INC —Yonkers, NY
- $24.04 - $26.44 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
Customer Service Manager - State Farm Agent Team Member
Marc Torres - State Farm Agent —Linden, NJ
- $40,000 - $70,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply
Legal Intake Manager
Law Offices of Robert Tsigler, PLLC —New York, NY
- $20 - $25 an hour
- Full-time
- Remote
- Bilingual
- 18 years or older
- Google Workspace
- Paid parental leave
- Health insurance
13d

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bilingual customer service manager jobs near new york ny

Supervisor, CARE Team

Building Service 32BJ Benefit Funds -
New York, NY

Quick Apply

Job Details

Full-time
$85,000 - $90,000 a year

Qualifications

Benefits administration
Bereavement support
Report preparation
Spanish
Performance dashboards
Retirement account customer support
Performance improvement leadership
Team member evaluation
Resource allocation (project management tasks)
Retirement plan management
Managing teams in a customer support role
Phone communication
5 years
Word processing
Bachelor's degree in finance
Coaching
Service scheduling
Staff scheduling
Health insurance customer support
Team scheduling
English
Metrics Reporting
Mid-level
Microsoft Dynamics 365
Incident Escalation
Microsoft Office
Bachelor's degree in business administration
Finance
Disciplinary action management
Team development

Full Job Description

Job Code
N1325RS

Department Name
Retirement Services

Reports To
Manager, CARE Team

FLSA Status
Exempt

Union Code
N/A

Management
Yes

About Us:

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A

Job Summary:

Under the supervision of the Manager, CARE Team, the Supervisor, CARE Team coordinates and oversees the daily operations of the CARE Team staff, ensuring empathetic, accurate, and timely support for members and their families across all benefit plans and services. This role requires a balance of operational leadership and hands-on guidance to drive performance, ensure compliance, and promote continuous improvement. The Supervisor, CARE Team embodies the CARE Team’s core values of CARE: Collaboration, Action, Reliability, and Empathy.

Essential Duties and Responsibilities:

Provide team supervision, assign and monitor staff workload, track deliverables and due dates.

Coordinate staffing coverage and scheduling to ensure appropriate resource allocation and uninterrupted service delivery.

Maintain a presence in the Welcome Center, observing in-person appointments, supporting staff during participant consultations, and stepping in as needed to ensure exceptional service delivery.

Monitor staff workloads to ensure timely and accurate completion of participant interactions and benefit processing.

Promote a member-first service environment by modeling CARE values in all aspects of leadership.

Supports CARE Team management in overseeing performance issues, including participation in disciplinary discussions and actions, in accordance with company policy.

Ensure that QA standards are met across all participant interactions, including application processing, call handling, and overall customer service.

Ensure adherence to Service Level Agreements (SLAs) and organizational timelines.

Monitor, analyze, and report on team performance metrics, service levels, quality outcomes, and operational needs; recommend and implement improvements as needed.

Coaches and supports staff to strengthen communication, problem solving, and customer service skills.

Monitor the member appointment calendar daily.

Demonstrate the ability to prioritize tasks and reallocate resources to meet operational needs.

Liaise with other departments, legal representatives, and external vendors to resolve processing issues, improve workflows, and enhance the participant counseling experience

Oversee document verification functions, ensuring staff accurately review, validate, index, and process member documentation using established business processes and technology platforms.

Draft and/or review complex member communications.

Review and update of all forms and letters mailed to members and pensioners in accordance with the Funds style guidelines and Fund Counsel/Compliance approval.

Assist CARE Team Management in any necessary preparation for Trustee meetings.

Address escalated issues/calls as necessary with Senior Management.

Identify and arrange for any training that may prove valuable to team.

Participate in benefit planning seminars by presenting information to large groups; may require travel to various seminar locations.

Oversee special or recurring projects as assigned.

Qualifications (Competencies):

5+ years of supervisory experience in benefits administration, retirement plan administration, health plan operations, or a related service environment.

Prior experience in call center operations, participant counseling, survivor benefits, bereavement support, or a related service-focused environment preferred.
- Empathetic Service Leadership: Leads with compassion, models high-quality customer care, and demonstrates patience when supporting members.
- Data-Driven Management: Uses dashboards, trends, and insights to drive operational improvements and clearly communicate results.
- Critical Thinking & Case Evaluation: Analyzes complex member situations, identifies root causes, applies benefits rules logically and consistently.
- Judgment & Risk Awareness: Recognize when to escalate issues and balances member advocacy with policy and compliance considerations.
- Operational Supervision: Skilled with KPIs, SLAs, queue management, and quality standards while balancing efficiency with service excellence.
- Coaching & Development: Builds team capability through feedback, modeling best practices, and training opportunities.

Strong organizational skills and high attention to detail.

Advanced mathematical and quantitative skills.

Proficiency in MS Office (Word, Excel, Access, etc.), Dynamics, V3locity, Tungsten TotalAgility (TTA), or Case Management systems.

Must possess a strong sense of ownership as well as the ability to take initiative to work independently.

Demonstrate creativity and innovation while solving problems efficiently.

Maintains excellent attendance and punctuality.

Soft Skills (Interpersonal Skills):

Demonstrate strong interpersonal judgment and emotional intelligence

Ability to effectively navigate sensitive member interactions, support staff through complex cases, and build trusted relationships across teams, vendors, and external stakeholders.

Strong oral and written interpersonal skills.

Demonstrated commitment to exceptional customer service and member-centric support.

Excellent communication skills.

Ability to work independently coupled with the ability to work as a member of a team.

Outstanding work ethic and employment record.

Ability to motivate and inspire others, especially during periods of change or high case volume.

Ability to handle sensitive conversations with tact and compassion.

Education:

Bachelor's degree in Business Administration, Finance, or a related field preferred.

Language Skills:

Bilingual English/Spanish preferred.

Reasoning Ability:

High

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling
Over 2/3 of the time: Talking or Hearing
100% of the time: Using Hands

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.

Quick Apply

Refine Your Search

bilingual customer service manager jobs in new york ny

Supervisor, CARE Team

Senior Manager of Implementation Success - NYC Metro

Client Services Manager, Home Care

Client Care Supervisor

Sales/Customer Service Supervisor

Service Delivery Manager

Customer Service/Call Center Manager

Regional Customer Service and Sales Manager

Part-time LCSW / Client Care Coordinator Supervisor Brooklyn & Bronx

Member Experience Manager

Customer Service Manager - State Farm Agent Team Member

Legal Intake Manager

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