Top 13975 Customer support team lead Jobs in New York Ny

Intake Specialist – Outreach Department
Interborough Developmental and Consultation Center —Brooklyn, NY
- $29 an hour
- 8 hour shift
- Spanish
- Sales
- Customer service
- Profit sharing
- Loan repayment program
Quick Apply
Assistant Property Manager
Storage Post —Brooklyn, NY
- $21 - $23 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
Tower Planner / Dispatch
SkyChefs —Jamaica, NY
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
8d
Centralized Admissions Supervisor
ACI —Brooklyn, NY
- $40 - $45 an hour
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
3d
Onboarding Specialist
HEARTSHARE HUMAN SERVICES OF NEW YORK —Brooklyn, NY
- $66,300 - $70,000 a year
- Email
- Background check
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Experience Lead (Keyholder) - Madison Ave
The RealReal —New York, NY
- $26 - $30 an hour
- Weekends as needed
- Mid-level
- Training & development
- Retail management experience
- Commuter assistance
- Paid parental leave
Quick Apply
Data Entry Support Specialist
Sort and Stack LLC —New York, NY
- $27 - $33 an hour
- Full-time
- Remote
- Google Workspace
- Mid-level
- High school diploma or GED
- Dental insurance
- Vision insurance
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Call Center Agent
SmartSign, LLC —Brooklyn, NY
- $22 - $25 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Quick Apply
6d
Office Services Associate/Mail Clerk
The Millennium Group —New York, NY
- $30 - $33 an hour
- Overtime
- Hospitality
- Ability to walk for extended periods
- Computer literacy
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1d
Customer Care Supervisor (Remote)
JCPenney —Wayne, NJ
- $57,000 - $95,000 a year
- Remote
- Management
- Mid-level
- High school diploma or GED
- Store discount
- Paid holidays
12d
Customer Success Specialist
ALTO USA LLC —Manhattan, NY
- $66,300 - $69,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
Quick Apply
Lead, Customer Success
Stellar Health —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Remote
- Office
- Analysis skills
- Senior level
- Commuter assistance
- Health insurance
Quick Apply
Customer Service Specialist
Orkin —Long Island City, NY
- $24 - $27 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
Customer Service Associate
Nicolas LLC —Manhattan, NY
- $24.22 - $29.17 an hour
- Full-time
- Computer literacy
- Analysis skills
- Organizational skills
Quick Apply
Support Lead
Valstro —New York, NY
- $90,000 - $150,000 a year
- Full-time
- Mid-level
- Mentoring
- Communication skills
Quick Apply
Receptionist / Intake Specialist (Weekends)
PHILLIPS & ASSOCIATES ATTORNEYS AT LAW PLLC —New York, NY
- $18 - $24 an hour
- Part-time
- Remote
- Microsoft Excel
- Bachelor's degree
- Communication skills
Quick Apply
Overnight Front Desk Manager
MCR Hotels —New York, NY
- $85,000 - $92,000 a year
- Overnight shift
- Inventory management
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
14d
Lead Cashier
Ulta Beauty, Inc. —Brooklyn, NY
- $17.50 - $26.00 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
Customer Support Team Manager
Topline Pro —Brooklyn, NY
- $110,000 - $140,000 a year
- Full-time
- Recruiting
- In-person
- Senior level
- Health insurance
- Dental insurance
Airport Customer Service Ambassador – AM Shift
VIP Hospitality —Jamaica, NY
- From $21.25 an hour
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
14d

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Intake Specialist – Outreach Department

Interborough Developmental and Consultation Center -
Brooklyn, NY

Quick Apply

Job Details

Full-time
$29 an hour

Benefits

Profit sharing
Loan repayment program
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer service
Administrative experience
Documentation tools
Bachelor's degree
Working with individuals from diverse cultural backgrounds
Clerical experience
Productivity software

Full Job Description

Position: Intake Specialist

Reports To: Director of Outreach

Position Summary:

The Intake Specialist plays a critical role in linking community members to IDCC’s network of behavioral health, medical, and supportive services. This position combines outreach, engagement, education, and intake functions to ensure individuals and families gain access to the care and resources they need. The Intake Specialist will conduct outreach and intake activities for IDCC’s Health Home Program and other IDCC service lines. This includes completing screenings, eligibility assessments, and enrollments while engaging community partners, representing IDCC at outreach events, and promoting our full continuum of care. This position requires a strong understanding of human services systems, care coordination principles, and the ability to communicate effectively with diverse populations while maintaining the highest standards of confidentiality and professionalism. This is an in-person position, Monday through Friday, requiring approximately 75% travel throughout the five boroughs of New York City to conduct outreach, community engagement, and in-home client assessments.

Essential Duties and Responsibilities

Client Engagement & Enrollment

Provide comprehensive education to potential clients, explaining the benefits of care coordination and IDCC services to encourage participation.
Conduct initial screenings, eligibility assessments, and consents as part of the intake process for the Health Home Program and all other IDCC related services.
Assessments and intakes may be completed in-home, in-person at community or clinic sites, or telephonically as needed to accommodate client accessibility and program requirements.
Utilize approved databases, internet resources, and electronic health record systems to verify Medicaid eligibility and collect client contact information.
Track and document all outreach attempts, enrollments, and follow-up activities in accordance with agency and regulatory requirements.
Maintain accurate and confidential client records using designated software platforms (e.g., CareLogic, Foothold, UniteUs, etc.).
Meet monthly enrollment goals of 20–25 successful Health Home enrollments and maintain a success rate of 25–30%.

Community Outreach & Engagement

Conduct community outreach and tabling events to promote IDCC’s programs and build relationships with partner organizations, schools, housing programs, and other providers.
Engage community members and providers by educating them on the benefits of IDCC’s comprehensive care coordination and clinic services.
Represent IDCC at community events, fairs, and meetings to increase visibility and promote program awareness.
Establish and maintain strong partnerships with community-based organizations to support coordinated care and referrals.
Participate in the planning and implementation of marketing and outreach strategies to support organizational goals.

Administrative & Compliance

Perform diligent search efforts for potential client assignments under the Health Home Medicaid Program, including outreach through phone calls, letters, and community or home visits.
Regular fieldwork is required, including travel between site locations and community settings using mass transit.
Track outreach efforts in compliance with NY State Medicaid, Lead Health Home, Department of Health (DOH), and Office of Mental Health and Hygiene (OMH) regulations.
Maintain and track caseload assignments and outcomes.
Complete weekly reporting forms and other administrative documentation accurately and on time.
Perform general clerical tasks such as filing, assembling/disassembling client charts, running Medicaid checks, developing client contact sheets, and processing mail or follow-ups.
Maintain client confidentiality in accordance with HIPAA and organizational policies.

Organizational Participation

Participate in team meetings, supervision, and professional development activities.
Actively engage in agency events, initiatives, and collaborative projects to support IDCC’s mission.
Contribute feedback and innovative ideas for improving outreach and engagement practices.

Qualifications:

Education: Bachelor’s degree in Human Services, Social Work, Psychology, Public Health, or a related field (required).
Minimum of one (1) year of experience in Human Services, Case Management, Outreach, or Community Engagement (required).
Experience using Google Suite and Microsoft Office programs (required).
Proficiency with various productivity tools and a willingness to learn new systems as needed.
Experience with electronic databases or EHR systems preferred.
Ability to operate with purpose, urgency, and accuracy in a fast-paced, deadline-driven environment while maintaining strict client confidentiality.
Ability to work independently in the field and collaboratively as part of a multidisciplinary team.
Exceptional communication, organization, and customer service skills.
Strong understanding of care coordination and community-based service delivery.
Knowledge of community resources and diverse client populations is required.
Experience in sales or customer service is a plus, given the performance-based metrics associated with outreach and enrollments.
Must be comfortable conducting in-home visits and community-based work throughout the five boroughs, often utilizing public transportation.
Bilingual proficiency (required), in Spanish, Russian, Haitian Creole, French, Cantonese, Mandarin, Yiddish, or Hebrew is a strong plus.
Live within the 5 boroughs (required).

Benefits We Offer:

Competitive salary based on experience.
Medical, Dental, and Vision insurance.
Up to 3% 401k Profit Sharing plan automatic contribution for eligible employees.
Additional 4% 401k match of your contribution from your salary.
Employee Assistance Program Services (EAP).
Community Mental Health Loan Repayment Program for qualifying candidates.
Paid time off (PTO).

Salary Range: $29/Hour

Job Type: Full Time

Schedule: 8 Hour Shift Monday through Friday

Education: Bachelor’s Degree (Required)

Experience: Human Services/Case Management 1 year (Required)

Language: Bilingual (Required)

Willingness To Travel: 75% (Required)

Work Location: In Person

Location: Onsite

Interborough is an EEO employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regards to race, color, religion, sex, national origin, disability status, genetics, protected veterans’ status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and/or local law and encourage women, veterans and other minorities to apply. Interborough Developmental and Consultation Center is committed to Diversity, Equity, and Inclusion (DEI) in the workplace. We believe that DEI is to unite every community.

#IDCCCM

Job Type: Full-time

Pay: $29.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you a current resident of the five boroughs of New York City? (Required)
Do you have experience with outreach, intake, or enrollment in a healthcare or human services program?
What is your most relevant job title related to this position?

Education:

Bachelor's (Preferred)

Language:

a secondary language (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer support team lead jobs in new york ny

Intake Specialist – Outreach Department

Assistant Property Manager

Tower Planner / Dispatch

Centralized Admissions Supervisor

Onboarding Specialist

Customer Experience Lead (Keyholder) - Madison Ave

Data Entry Support Specialist

Call Center Agent

Office Services Associate/Mail Clerk

Customer Care Supervisor (Remote)

Customer Success Specialist

Lead, Customer Success

Customer Service Specialist

Customer Service Associate

Support Lead

Receptionist / Intake Specialist (Weekends)

Overnight Front Desk Manager

Lead Cashier

Customer Support Team Manager

Airport Customer Service Ambassador – AM Shift

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