Treatment Coordinator (Hospitality-Focused Dental Patient Experience)
CPW Dentistry | Upper West Side, NYC
CPW Dentistry is a thriving, wellness-oriented dental practice where clinical excellence meets exceptional hospitality. We believe every patient deserves to feel welcomed, respected, and genuinely cared for from the moment they contact our office until the completion of their treatment.
We're looking for an experienced Treatment Coordinator who understands that outstanding customer service is just as important as clinical care. This is not simply a scheduling or administrative position. We are seeking someone who can create an exceptional patient experience through professionalism, empathy, confidence, and clear communication.
If you've worked in healthcare, dentistry, luxury hospitality, concierge services, high-end medical practices, or other patient-facing environments where service excellence is expected, we'd love to meet you.
The Position
Our Treatment Coordinators are the face of our practice and often the first and last people our patients interact with during their visit.
Every conversation is an opportunity to build trust.
We're looking for someone who naturally:
- Makes patients feel genuinely welcomed
- Speaks professionally and respectfully in every interaction
- Remains calm, polished, and compassionate during difficult situations
- Understands that tone, word choice, and body language matter
- Creates positive experiences even when discussing finances or unexpected treatment needs
- Takes ownership of patient concerns and works toward solutions rather than creating frustration
The right candidate understands that patients may arrive anxious, nervous, or in pain and knows how to make them feel heard, valued, and cared for.
What You'll Do
- Present treatment plans and calculate patient copayments
- Explain financial options with confidence and compassion
- Educate patients about their recommended treatment and insurance benefits
- Verify insurance eligibility and benefits
- Submit and follow up on insurance claims and pre-authorizations
- Schedule appointments that maximize doctor productivity while accommodating patient needs
- Respond promptly to phone calls, emails, and text messages
- Follow up with patients who have unscheduled treatment
- Address patient concerns professionally and escalate when appropriate
- Monitor treatment acceptance and patient follow-up
- Generate reports and maintain accurate documentation
- Maintain an organized, welcoming reception area
- Collaborate closely with doctors and teammates to deliver an exceptional patient experience
Who We're Looking For
We're intentionally looking for professionals who are passionate about delivering a high level of service.
Required Qualifications
- Exceptional hospitality and customer service skills
- Excellent verbal and written communication skills with a professional, patient-centered approach
- Strong attention to detail and organizational skills
- Ability to accurately calculate percentages and patient copayments
- Strong computer proficiency and ability to learn new systems quickly
- Flexible availability, including a combination of weekday morning shifts (7:30 AM–5:30 PM), weekday evening shifts (11:30 AM–8:30 PM), and at least one weekend shift
- A positive attitude, emotional intelligence, and the ability to remain calm and professional in fast-paced or challenging situations
- A collaborative team player who enjoys creating exceptional patient experiences
Preferred Qualifications
- Previous experience in a dental office, medical office, or other healthcare setting
- Dental insurance verification, billing, or treatment coordination experience
- Familiarity with PPO dental insurance plans and benefits
- Experience presenting treatment plans, discussing financial options, or collecting patient payments
- Experience using dental practice management software (such as CareStack, Dentrix, Eaglesoft, Open Dental, or similar)
The Ideal Candidate
You are someone who:
- Treats every patient with kindness, patience, and respect
- Communicates professionally, even during stressful situations
- Has exceptional hospitality and customer service skills
- Understands that words, tone, and attitude directly impact the patient experience
- Is polished, dependable, and emotionally intelligent
- Takes pride in creating five-star experiences
- Enjoys building relationships with patients
- Thrives in a fast-paced healthcare environment
- Is solution-oriented rather than reactive
- Works well with diverse personalities and contributes positively to team culture
Candidates with backgrounds in luxury hospitality, concierge medicine, high-end healthcare, customer experience, or patient relations are strongly encouraged to apply.
Why Join CPW Dentistry?
We believe patients deserve more than excellent dentistry—they deserve an exceptional experience. Every member of our team plays an important role in creating an environment where patients feel comfortable, informed, and genuinely cared for.
If you're passionate about service excellence and want to work with a team that values professionalism, empathy, and continuous growth, we'd love to hear from you.
Benefits
- Competitive compensation
- Comprehensive benefits package (available after introductory period)
- Paid time off
- Flexible Spending Account (FSA)
- Employer-funded 401(k) with a 3% contribution
- Commuter benefits
- Covered dental care
- Friends and family discounts
- Employee Assistance Program (EAP)
- Paid Family Leave and FMLA
- Continuing education opportunities
- Team celebrations and social events
- A collaborative environment focused on personal and professional growth
Schedule
- As early as 7:30 AM
- As late as 9:30 PM
- Weekends and holidays required
- In-person position (not remote)
Physical Requirements
Work is performed primarily in a fast-paced dental office environment with moderate noise levels. Position requires prolonged computer use and occasional regional travel (5% or less).
About CPW Dentistry
At CPW Dentistry, we're committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to do their best work. We celebrate diversity and are proud to be an Equal Opportunity Employer.
Ready to Apply?
Complete your video interview here:
https://hire.li/45eae73
Job Type: Full-time
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- To be considered for this position, applicants must have availability for a 4-day workweek that may include weekday morning shifts (7:30 AM–5:30 PM), weekday evening shifts (11:30 AM–8:30 PM), and at least one weekend shift (8:30 AM–6:30 PM). Do you have any scheduling restrictions? If yes, please explain.
Ability to Commute:
- New York, NY 10023 (Required)
Ability to Relocate:
- New York, NY 10023: Relocate before starting work (Required)
Work Location: In person
