Top 16 Msp helpdesk Jobs in New York Ny

Experienced Technical Support Engineer Managed Service Provider (MSP) Tier 2
Power Consulting Group, Inc. —New York, NY
- $60,000 - $80,000 a year
- 8 hour shift
- Hybrid work
- Background check
- Google Workspace
- Customer service
- Health savings account
- Health insurance
Quick Apply
Field Technician MSP
Aris Search —Brooklyn, NY
- $55,000 - $650,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Driver's License
Quick Apply
Desktop Analyst
Align Communications —New York, NY
- $65,000 - $70,000 a year
- Weekends as needed
- Hybrid work
- Office
- Bachelor's degree
- SharePoint
Quick Apply
9d
IT Helpdesk Technician
Construction & Realty Services Group —Lynbrook, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
13d
Helpdesk Tier 3
TGIPOWER LLC —West Caldwell, NJ
- $80,000 - $90,000 a year
- Full-time
- 6 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Systems Engineer III
Ophelia —New York, NY
- $140,000 - $150,000 a year
- Remote
- Addiction Medicine
- 5 years
- System design
- Disability insurance
- Health insurance
Senior IT Support Engineer
Elite Systems America —Jersey City, NJ
- Full-time
- Background check
- Google Workspace
- Software troubleshooting
Quick Apply
14d
PTG Account Manager
The Proactive Technology Group —Greenvale, NY
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Presentation skills
- Bachelor's degree
- Dental insurance
- Paid time off
Quick Apply
IT Manager
Elite Systems America —Jersey City, NJ
- Full-time
- Hybrid work
- Background check
- Up to 50% travel
- Driver's License
Quick Apply
14d
IT and Security Operations Manager
Red Clover HR —East Rutherford, NJ
- $110,000 - $125,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Windows
- Health insurance
- Dental insurance
Quick Apply
3d

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Field Technician MSP
Aris Search —Brooklyn, NY
Valid driver’s license and ability to travel to client locations as needed. Prior experience in an MSP, IT support, field technician, desktop support, or…
$55,000 - $650,000 a year
Quick Apply
Implementation Engineer - Service Delivery
Spectrotel —Neptune City, NJ
Manage day-to-day aspects of multiple implementation projects, including customer kickoff meetings, regular customer status calls, tracking milestone…
Quick Apply

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Experienced Technical Support Engineer Managed Service Provider (MSP) Tier 2

Power Consulting Group, Inc. -
New York, NY

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Referral program

Qualifications

Desktop computer repair
Google Workspace
Customer communication
Smartphone (troubleshooting support)
Customer service
Laptop (troubleshooting support)
iOS
Public Cloud
Windows
Sonicwall
Android
Email configuration (technical support)
Cloud service support
Computer hardware
Desktop (troubleshooting support)
CompTIA Network+
Azure AD
WAN
Network support
Networking equipment (troubleshooting support)
macOS administration
SharePoint
macOS
IT
Productivity software
CompTIA Security+
Peripheral hardware support
CompTIA A+
Active Directory management
Microsoft 365 proficiency

Full Job Description

Full Job Description

Power Consulting Group is a fast-growing, NYC-based Managed IT Service Provider supporting small and mid-sized businesses across a wide range of industries. For more than 20 years, we have provided managed IT support, cloud services, endpoint management, Microsoft 365 administration, network support, cybersecurity, and technology consulting.

We are looking for an experienced Tier 2 Technical Support Engineer to join our Managed Services team. This role is ideal for someone who has real MSP helpdesk experience, understands the pace of supporting multiple clients, and takes ownership of tickets from troubleshooting through resolution.

Prior experience working on an internal MSP service desk supporting multiple unrelated client environments is required. Experience as outsourced support dedicated to one large client does not meet this requirement.

Position Summary

The Tier 2 Technical Support Engineer is responsible for handling escalated support requests, troubleshooting complex technical issues, supporting Windows and macOS environments, maintaining strong client communication, and documenting work clearly in our PSA.

This role requires strong technical troubleshooting skills, excellent customer service, and the ability to manage multiple tickets while maintaining accurate notes, time entries, and follow-up.

RESPONSIBILITIES:

Provide Tier 2 support for client users, systems, applications, networks, and cloud services.
Troubleshoot and Administer Microsoft 365, Entra ID, and Google Workspace issues.
Support user onboarding, offboarding of users and devices from end to end.
Support macOS devices, ABM-related workflows, and Apple MDM-managed devices.
Troubleshoot and Support Desktop/Laptop/Network/Mobile Device/Peripheral & Applications
Perform network troubleshooting involving DNS, DHCP, VPN, Wi-Fi, LAN/WAN connectivity, and firewall basics.
Use RMM tools to perform remote support, monitoring, patching, scripting, and endpoint management tasks.
Maintain accurate ticket notes, time entries, statuses, priorities, and client communication in Autotask.
Create and improve internal documentation, client-facing notes, SOPs, and knowledge base articles.
Identify recurring issues and recommend process, documentation, or automation improvements.
Go onsite to various clients in the NYC/ NJ Area to provide onsite support when the need arises

CANDIDATE: IT problem solver with 3+ years professional experience

REQUIRED TECHNICAL SKILLS:

Microsoft 365/ Azure/ MS Entra/ Exchange Online / Google Workspace administration basics
Highly proficient and experience in Windows 10/11 & Mac OSX support and troubleshooting
Desktop/Laptop hardware and peripheral troubleshooting
IP/ LAN/WAN/ DNS experience & troubleshooting
MS Office/Office 365 /Google Workspace support and troubleshooting
MS Active Directory/Domain basics/ Server environment basics
Mobile iOS & Android device support and troubleshooting
Network+ Certified
Security+ Certified
A+ Certified

REQUIRED PROFESSIONAL SKILLS:

Superior verbal and written communication skills
Top-class customer service skills
Excellent documentation, reporting, and planning skills
Conscientious, detail-oriented, thorough, and consistent
Professional demeanor and appearance; punctual, team player
Outstanding people skills
Ambition and passion for learning and teaching

PREFERRED EXPERIENCE WITH:

Autotask
DattoRMM
SonicWall
Intune

Preferred Certifications

Microsoft 365
Microsoft Azure / Entra
Apple or macOS support
DattoRMM
SonicWall

Job Type: Full-time

Pay: $60,000.00 – $80,000.00 per year DOE

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Schedule:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Professional IT: 3 years (Required)
MSP: 2 year (Required)

Work Location

This is a hybrid role based in New York, NY 10001.

3 days per week in the NYC office
2 days per week remote

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Paid time off
Professional development assistance
Vision insurance

Application Question(s):

Have you worked on an internal helpdesk (not outsourced dedicated to a particular client) at a Managed Service Provider (MSP)
Are you currently Network+ certified?
Are you currently Security+ certified?
Do you have hands-on experience supporting both Windows and macOS environments?
Are you currently A+ certified?
Do you have experience with Microsoft Entra ID (formerly Azure AD)?

Experience:

MSP help desk : 2 years (Required)
Microsoft 365 Administrator: 3 years (Required)
Professional IT Support: 3 years (Required)

Ability to Commute:

New York, NY 10001 (Required)

Work Location: Hybrid remote in New York, NY 10001

Quick Apply

Refine Your Search

msp helpdesk jobs in new york ny

Experienced Technical Support Engineer Managed Service Provider (MSP) Tier 2

Field Technician MSP

Desktop Analyst

IT Helpdesk Technician

Helpdesk Tier 3

IT Systems Engineer III

Senior IT Support Engineer

PTG Account Manager

IT Manager

IT and Security Operations Manager

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