Top 85 Crisis hotline Jobs in New York State

Client Advocate Specialist - Hotlines
Safe Horizon, Inc. —Brooklyn, NY
- $23.63 - $26.58 an hour
- Full-time
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
- Commuter assistance
- Paid holidays
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Team Leader - Hotlines - Remote
Safe Horizon —New York, NY
- $62,000 - $66,938 a year
- Full-time
- Remote
- Microsoft Outlook
- Writing skills
- Mid-level
Crisis Hotline Counselor
Chances and changes, Inc —Geneseo, NY
- From $50 a day
- Weekends as needed
- Hybrid work
- Background check
- Computer literacy
- Mid-level
- Health insurance
Quick Apply
Case Manager -Domestic Violence Programs
Urban Resource Institute —New York, NY
- $21.42 - $26.56 an hour
- Computer literacy
- Mid-level
- Residential
Full-Time Crisis & Services Advocate
The Salvation Army -Empire State Division —Jamestown, NY
- $17.25 an hour
- Full-time
- Background check
- LMFT
- Licensed Clinical Social Worker
- 403(b) matching
- Paid holidays
Quick Apply
Advocate for Sexual Assault and Domestic Violence Victims - Bilingual Preferred
The Crime Victims Center/Parents for Megan's Law —Syosset, NY
- $51,000 a year
- Full-time
- Bilingual
- Background check
- Public speaking
- 403(b) matching
- Health insurance
Quick Apply
Human Trafficking Victim Advocate
The Crime Victims Center/Parents for Megan's Law —Syosset, NY
- $51,000 a year
- Full-time
- Public speaking
- English
- Research
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Prevention Education Title IX Advocate
The Salvation Army - Empire State Division —Jamestown, NY
- $18.25 an hour
- Weekends as needed
- Mid-level
- University
- Typing
- Paid holidays
- Disability insurance
Quick Apply
Dutchess County Sheriff’s Office (DCSO) Victim Advocate
Family Services Inc. —Poughkeepsie, NY
- $25.93 an hour
- Weekends as needed
- Microsoft Excel
- Writing skills
- Research
- AD&D insurance
- Paid holidays
DART Victim Advocate
Family Services Inc. —Poughkeepsie, NY
- $25.93 an hour
- Weekends as needed
- Microsoft Excel
- Writing skills
- Research
- 403(b) matching
- AD&D insurance
11h
On call Resident Assistant - Safe House
The Salvation Army - Empire State Division —Elmira, NY
- $18 an hour
- Per diem
- CPR Certification
- Medication administration
- Caregiving
- Free parking
- Paid holidays
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Crisis Services Advocate
Victims Assistance Center of Jefferson County —Watertown, NY
- $17.50 an hour
- Part-time
- Clean driving record
- Residential
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
CASE PLANNING SUPERVISOR (QUEENS)
SCO Family of Services —Jamaica, NY
- $70,000 a year
- Weekends as needed
- Bilingual
- Background check
- Master of Social Work
- Health savings account
- Health insurance
Quick Apply
Victim Services Case Manager
Connecting Communities in Action —Olean, NY
- $21.13 an hour
- Full-time
- Mid-level
- Driver's License
- Psychology
- 403(b) matching
- Mileage reimbursement
Quick Apply
Shelter Case Manager
Putnam/Northern Westchester Womens Resource Center —Carmel, NY
- $24 an hour
- Overtime
- Clean driving record
- Computer literacy
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
CASE PLANNING SUPERVISOR (BROOKLYN)
SCO Family of Services —Brooklyn, NY
- $70,000 a year
- Weekends as needed
- Bilingual
- Background check
- Master of Social Work
- Health savings account
- Health insurance
Quick Apply
Licensed Mental Health Therapist - Remote (LCSW, LMHC, LMFT)
Talkspace —New York State
- $78 an hour
- Remote
- LMFT
- Licensed Clinical Social Worker
- Mid-level
- Continuing education credits
7d
Domestic Violence On-Call Advocate
CAP Cayuga Seneca —Auburn, NY
- $17 - $55 an hour
- Part-time
- Children
- 1 year
- Associate's degree
Quick Apply
Victim Advocate
Y W C A of the Mohawk Valley —Utica, NY
- $20 an hour
- Full-time
- Mid-level
- Driver's License
- Travel
Quick Apply
Domestic Violence Advocate
MY SISTERS' PLACE —White Plains, NY
- $54,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
7d

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crisis hotline jobs near new york state

Client Advocate Specialist - Hotlines

Safe Horizon, Inc. -
Brooklyn, NY

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Job Details

Full-time
$23.63 - $26.58 an hour

Benefits

Commuter assistance
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance
403(b)
Gym membership
Life insurance
Paid sick time

Qualifications

Safety assessments for crisis intervention support
Referral services for crisis intervention support
Abuse and neglect policy adherence
Phone communication
Writing skills
Client rapport building
Safety planning
Client assessment in social work
Clinical case management notes
Mid-level
Domestic violence situation handling
Client-centered treatment planning
Working with survivors of violence
Bachelor's degree
Risk assessment for child welfare
Domestic violence intervention
Emotional safety support
Organizational skills
Computer skills
Client advocacy in social work
Providing care for clients
Cross-functional collaboration
Child abuse reporting laws
Client interaction via phone calls

Full Job Description

Client Advocate Specialist - Hotlines

Remote: Candidates need to live in the Tri-State area.

Summary:

The Hotlines’ Client Advocate Specialist fields calls to Safe Horizon’s three 24-hour Hotlines: the Domestic Violence Hotline, the Crime Victims Hotline and the Rape and Incest Hotline. These hotlines provide crisis intervention, advocacy, and information and referrals to over 125,000 victims each year. The Client Advocate Specialist conducts thorough safety and needs assessments, and collaborates with callers to develop plans address needs within a supportive, client-centered framework.

Responsibilities:

Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
Engage clients contacting the Domestic Violence, Crime Victims and Rape and Sexual Assault Hotlines telephonically and via the TDD machine, a device for the hearing impaired
Conduct thorough assessments for all callers, with a particular focus on ascertaining the safety of clients and their children.
Identify and follow up on cues signaling potential exposure to risks to safety for clients and their children.
When indicated, provide crisis intervention to address threats to a caller’s physical and/or emotional safety. Coordinate such interventions with immediate supervisor, as needed.
Safety plan with callers with identified safety risks.
Per New York state mandate, report incidents of suspected child abuse or maltreatment/neglect to the Statewide Central Register of Child Abuse and Maltreatment.
Conduct shelter assessments for domestic violence and rape/sexual assault victims seeking shelter and provide advocacy for them to access available shelter space
Assess callers’ needs and provide appropriate information and referrals to address them.
Interface with web-based case management system and other technologies to conduct and document work.
Participate in agency sponsored and external trainings on victimization issues
Maintain cooperative working relationships with Safe Horizon programs and other NYC service providers.
Conduct all aforementioned work with clients within a supportive, client-centered framework.
Participate in weekly clinical supervision meeting with your supervisor using a reflective trauma informed approach to reviewing your work
Undertake other tasks, as directed.

Qualifications:

Experience with and/or interest in consistent clinical supervision
Experience working with crime victims preferred
Bachelor’s degree required, or relevant experience and training

Required Skills:

Ability to quickly establish rapport over the phone
Experience conducting thorough assessments and demonstrated ability to do so telephonically
Crisis intervention skills
Excellent organizational skills, and an ability to multi-task with different technologies (talk on the phone and use several computer programs simultaneously)
Demonstrated ability to stay calm in high-stress situations
Demonstrated ability to help others creatively solve problems and address difficult challenges
Demonstrated ability to react with flexibility and creativity to challenges on a daily basis
Ability to work autonomously, and collaborate with colleagues effectively, in a fast-paced environment
Clear and concise writing skills
Ability to document work quickly within a digital case management system

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement:
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

Hiring Range: $23.63- $26.58 Hourly
Full-time Hours: 35 Hours per week
Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Safe Horizon was named one of City & State New York Top Workplaces of 2025 (https://www.cityandstateny.com/power-lists/2025/10/2025-top-workplaces/408656/?oref=csny_powerlist_nl&utm_source=Sailthru&utm_medium=email&utm_campaign=The%202025%20Top%20Workplaces%20list%20alert%20-%20Oct%2014%2C%202025&utm_term=newsletter_csny_alert#safe-horizon)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

crisis hotline jobs in new york state

Client Advocate Specialist - Hotlines

Team Leader - Hotlines - Remote

Crisis Hotline Counselor

Case Manager -Domestic Violence Programs

Full-Time Crisis & Services Advocate

Advocate for Sexual Assault and Domestic Violence Victims - Bilingual Preferred

Human Trafficking Victim Advocate

Prevention Education Title IX Advocate

Dutchess County Sheriff’s Office (DCSO) Victim Advocate

DART Victim Advocate

On call Resident Assistant - Safe House

Crisis Services Advocate

CASE PLANNING SUPERVISOR (QUEENS)

Victim Services Case Manager

Shelter Case Manager

CASE PLANNING SUPERVISOR (BROOKLYN)

Licensed Mental Health Therapist - Remote (LCSW, LMHC, LMFT)

Domestic Violence On-Call Advocate

Victim Advocate

Domestic Violence Advocate

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