NYC: Customer Support Manager
New York Pilates —New York, NY
- $110,000 - $130,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Store discount
- Health insurance
Manager, Customer Experience
Pilot Fiber —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Customer Support Manager
Pickle —New York, NY
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- Office
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Success Manager
Impact.com —New York, NY
- $80,000 - $95,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Customer Service Manager (Trainee)
Stop & Shop —Brooklyn, NY
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
10d
Customer Experience Manager
Saks Fifth Avenue —New York, NY
- $94,388 - $117,986 a year
- Weekends as needed
- Bilingual
- Mid-level
- Mentoring
Manager, Sales and Customer Service
Macy’s —Manhasset, NY
- $67,560 - $112,440 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Customer Success Manager
Whatnot —New York, NY
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Customer Service Manager
Sola Payments —Brooklyn, NY
- $110,000 - $140,000 a year
- Monday to Friday
- Research
- Mid-level
- Office
6d
Customer Success Manager - US EST
Kentik —New York, NY
- $100,000 - $150,000 a year
- Email
- Remote
- 5 years
- Mid-level
- Product management
Quick Apply
Customer Onboarding Manager
Smartly —New York, NY
- $75,000 - $100,000 a year
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Manager, Customer Service
Saab —East Syracuse, NY
- $132,000 - $171,600 a year
- On call
- Pass drug screening
- Master's degree
- 8 years
- Paid holidays
- Disability insurance
Senior Manager, Customer Experience
DoorDash USA —New York, NY
- $143,400 - $210,900 a year
- SQL
- Military encouraged
- Fair chance
- Paid parental leave
- Health insurance
Quick Apply
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —New York, NY
- Full-time
- Mid-level
- Office
- Finance
- Health savings account
- Health insurance
Quick Apply
Dental Lab Customer Service Manager - Relocation Assistance Provided
21st Century Dental Laboratory —Garden City, NY
- $65,000 - $100,000 a year
- Full-time
- Mid-level
- Mentoring
- Recruiting
- Relocation assistance
Quick Apply
14d
Registered Nurse (RN) – Client Care Manager | Home Care
Home Instead —Pittsford, NY
- From $80,000 a year
- Part-time
- Background check
- Nursing
- RN License
Quick Apply
2d
Manager, Customer Service
Saab —De Witt, NY
- $132,000 - $171,600 a year
- Full-time
- Pass drug screening
- Master's degree
- 8 years
- Paid holidays
- Disability insurance
Customer Account Manager
Mercury Corporation —Hammondsport, NY
- $50,000 - $65,000 a year
- Full-time
- 5 years
- ERP systems
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Field Service Client Administrator - NY
aventiv —East Elmhurst, NY
- $23.26 - $26.52 an hour
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Product Manager - Customer Platform
MetTel —New York, NY
- Up to $165,000 a year
- Office
- Analysis skills
- Product management
Quick Apply

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NYC: Customer Support Manager

New York Pilates -
New York, NY

Apply Now

Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Store discount
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication

Full Job Description

Build the Future of the Student Experience at NYP

At New York Pilates, our members are at the center of everything we do.

We're looking for an exceptional Customer Support Manager to lead our customer support operation and ensure every member receives an exceptional experience from their first interaction with New York Pilates through their entire membership.

This is a hands-on customer support leadership role. We're looking for someone who thinks like both a customer advocate and an operator. Someone who can lead an exceptional Customer Support team, manage complex member issues, identify patterns in customer feedback, and turn those insights into better systems, processes, and experiences.

You'll oversee customer support, member communications, issue resolution, escalations, onboarding, service recovery, and ongoing member engagement, while building scalable systems that improve both the member experience and the efficiency of our support operation.

You'll be responsible for ensuring our members receive exceptional support today while constantly asking how we can make their experience even better tomorrow.

If you are an expert in these areas, we'd love to meet you.

Who You Are

You care deeply about creating exceptional customer experiences.

You enjoy solving problems and building systems that make every interaction with a member feel intentional, thoughtful, and personal.

You're equally comfortable managing a Customer Support team, reviewing customer conversations, handling escalations, improving support processes, analyzing support trends, and identifying opportunities to make the member experience better.

When you see the same customer issue happening repeatedly, you don't just want to solve the individual tickets; you want to understand why it's happening and fix the underlying problem.

You know how to balance speed and efficiency with empathy and a premium level of customer service. You understand that great customer support isn't simply about answering questions or closing tickets; it's about making members feel heard, supported, and taken care of.

You know how to use customer feedback and support data to identify patterns, prioritize opportunities, and measure whether your work is actually improving the experience.

You understand that customer experience isn't owned by one department; it's created through every interaction. You're analytical, proactive, highly organized, and always looking for ways to improve efficiency without losing the personal experience that makes a brand special.

Most importantly, you're excited to help shape one of the fastest-growing boutique fitness brands in the country.

Before You Apply

This role is likely a great fit if you:

You have 5+ years of experience in customer support, customer experience, customer success, membership, or another customer-facing environment
You've managed or meaningfully contributed to a customer support operation
You have experience managing and developing customer-facing teams
You understand customer support best practices, including SLA management, ticket prioritization, quality assurance, and escalation management
You have experience managing customer communications across multiple channels
You know how to turn customer feedback and recurring support issues into operational improvements
You enjoy using automation and technology to improve support efficiency without sacrificing a premium customer experience
You have experience handling complex customer issues and escalations with empathy and good judgment
You're highly analytical and comfortable using KPIs and customer data to make decisions
You're comfortable monitoring metrics such as response times, resolution times, ticket volume, customer satisfaction, and support team performance
You're comfortable moving between strategy and hands-on execution
You thrive in a fast-moving environment and naturally take ownership of identifying and solving problems
Experience in fitness, wellness, hospitality, retail, or another customer-centric industry is a strong plus

This role may not be the right fit if:

You're looking for a traditional marketing or social media position
You're looking exclusively for a CRM, growth, or lifecycle marketing role
You haven't managed or meaningfully contributed to customer support operations
You're uncomfortable managing customer escalations and difficult conversations
You're uncomfortable digging into the details of individual customer issues
You're uncomfortable working with support data, KPIs, and performance metrics
You prefer strategy without hands-on operational execution
You're looking for a slow-paced corporate environment

Compensation & Benefits

$110,000–$130,000 total compensation (base + bonus)
Medical, dental, and vision insurance
Paid time off
401(k)
Complimentary New York Pilates membership
Employee merchandise discount

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Refine Your Search

customer care manager jobs in new york state

NYC: Customer Support Manager

Manager, Customer Experience

Customer Support Manager

Customer Success Manager

Customer Service Manager (Trainee)

Customer Experience Manager

Manager, Sales and Customer Service

Customer Success Manager

Customer Service Manager

Customer Success Manager - US EST

Customer Onboarding Manager

Manager, Customer Service

Senior Manager, Customer Experience

Registered Client Administrative Manager

Dental Lab Customer Service Manager - Relocation Assistance Provided

Registered Nurse (RN) – Client Care Manager | Home Care

Manager, Customer Service

Customer Account Manager

Field Service Client Administrator - NY

Product Manager - Customer Platform

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Build the Future of the Student Experience at NYP

This role is likely a great fit if you:

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