Top 597 Direct response manager Jobs in New York State

Incident Response Manager - Product & Engineering
Anthropic —New York, NY
- $290,000 - $365,000 a year
- On call
- Hybrid work
- 5 years
- Data analysis skills
- Office
- Parental leave
- Flexible schedule
Care Manager Supervisor
CLCF —New York, NY
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Hospital
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
8d
Operations Training Manager, NYC & Central Region
Hermès Paris —Manhattan, NY
- $90,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Writing skills
- Bachelor's degree
- Profit sharing
- Paid parental leave
PreAuthorization Unit Manager
MJHS —New York, NY
- $135,000 - $150,000 a year
- Full-time
- Hybrid work
- Management
- Senior level
- Health insurance
- Dental insurance
Manager, Sales Investigations
Centene —New York, NY
- $87,700 - $157,800 a year
- Full-time
- Remote
- High school diploma or GED
- Fair chance
- 1 year
- Paid holidays
- Health insurance
Pre-Authorization Unit Manager
MJHS —New York, NY
- $135,000 - $150,000 a year
- Full-time
- Management
- Mid-level
Technical Program Manager, Incident Response
Harvey —New York, NY
- $150,900 - $226,300 a year
- Full-time
- Hybrid work
- 5 years
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Senior Onboarding Manager
Moxie —Brooklyn, NY
- $110,883 - $122,858 a year
- Full-time
- Travel
- Mentoring
- Senior level
14d
Assistant Manager, Contact Center
Municipal Credit Union —New York, NY
- $75,000 - $94,400 a year
- Full-time
- Research
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Municipal & Community Relations Manager
Avangrid —Clifton Park, NY
- $120,000 - $132,500 a year
- Customer service
- Public speaking
- Office
- Dental insurance
- Tuition reimbursement
Network Manager of High School Placement and Readiness
Seton NY —New York, NY
- $100,000 - $130,000 a year
- High school
- Writing skills
- 3 years
- Health insurance
- Tuition reimbursement
Community Manager
OLIPOP —New York, NY
- $70,000 - $80,000 a year
- Remote
- Mid-level
- Quality control
- Organizational skills
Quick Apply
12d
Senior Manager - Public Affairs
LivCor LLC —New York, NY
- $165,000 - $190,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager, Performance
Samsung —New York, NY
- $110,000 - $135,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Wellness program
- Health insurance
Client Success Manager, Navigation
Rightway —New York, NY
- $90,000 - $125,000 a year
- Hybrid work
- Office
- 3 years
- Bachelor's degree
Quick Apply
Senior Manager, Program
Teaching Lab —New York, NY
- $90,500 - $119,380 a year
- Part-time
- Computer literacy
- Math
- Bachelor's degree
- Health insurance
- Dental insurance
1d
Senior Manager Executive Protection
MSG Entertainment Holdings, LLC —New York, NY
- $96,000 - $180,000 a year
- Extended hours
- 6 years
- Military
- Analysis skills
Quick Apply
Manager-Emergency Operations
Columbia University —New York, NY
- $75,000 - $90,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Customer service
- BLS Certification
Team Leader - Hotlines - Remote
Safe Horizon —New York, NY
- $62,000 - $66,938 a year
- Full-time
- Remote
- Microsoft Outlook
- Writing skills
- Mid-level
Manager of Social Work Supported Programs - Westchester
DOROT, Inc. —White Plains, NY
- $78,000 - $85,000 a year
- Full-time
- Hybrid work
- Management
- Licensed Clinical Social Worker
- Adults
- Paid parental leave
- Paid holidays

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Incident Response Manager - Product & Engineering

Anthropic -
New York, NY

Apply Now

Job Details

$290,000 - $365,000 a year

Benefits

Parental leave
Flexible schedule

Qualifications

Customer communication

Full Job Description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. When things go wrong, you are the person who makes sure the right people are in the room, the right information is flowing, and nothing falls through the cracks.

The right person for this role brings structure and rigor to high-volume, high-stakes situations without waiting for a playbook to be handed to them. You will work across engineering, product, security, legal, go-to-market, and leadership to ensure Anthropic responds to incidents with speed, clarity, and accountability. This is not a role where you follow existing runbooks; it is a role where you write them, and where you operate effectively even when the runbook does not yet exist.

Responsibilities

Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learns from incidents

You May Be a Good Fit If You

Have 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety)
Have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it
Demonstrate a strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure without waiting for direction
Are comfortable working in unprecedented situations where processes are still being defined and guidance may be incomplete or conflicting, leaving things better than you found them
Have a track record of effective cross-functional collaboration, particularly with engineering, security, legal, communications, go-to-market, and executive leadership
Bring a blameless, learning-oriented mindset to incident reviews, focused on systemic improvement rather than individual fault
Have experience with cloud infrastructure incidents and enough technical depth across the stack to engage meaningfully with engineering teams during response, including comfort navigating distributed systems, monitoring tools, and logs
Are analytically minded, with experience using data (incident metrics, queries, trend analysis) to inform decisions during response and to drive operational improvements over time
Communicate clearly and calmly under pressure, both in real-time coordination and in post-incident written communications
Thrive in high-volume, fast-paced environments and are energized by bringing operational discipline to complex, evolving situations

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$290,000 - $365,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Apply Now

Refine Your Search

direct response manager jobs in new york state

Incident Response Manager - Product & Engineering

Care Manager Supervisor

Operations Training Manager, NYC & Central Region

PreAuthorization Unit Manager

Manager, Sales Investigations

Pre-Authorization Unit Manager

Technical Program Manager, Incident Response

Senior Onboarding Manager

Assistant Manager, Contact Center

Municipal & Community Relations Manager

Network Manager of High School Placement and Readiness

Community Manager

Senior Manager - Public Affairs

Customer Success Manager, Performance

Client Success Manager, Navigation

Senior Manager, Program

Senior Manager Executive Protection

Manager-Emergency Operations

Team Leader - Hotlines - Remote

Manager of Social Work Supported Programs - Westchester

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About Anthropic

About the Role

Responsibilities

You May Be a Good Fit If You

Logistics

How we're different

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