Top 23 Director of front office Jobs in New York State

Director of Front Office
Marriott International, Inc —New York, NY
- $119,000 - $152,000 a year
- Full-time
- High school diploma or GED
- Mentoring
- Recruiting
Director of Front Office - 9 Orchard
9 Orchard —New York, NY
- $110,000 - $130,000 a year
- Weekends as needed
- Hotel
- Front desk
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Director of Front Office
The Pierre, A Taj Hotel, New York —New York, NY
- $100,000 - $105,000 a year
- Full-time
- 7 years
- Inventory management
- Hotel
Director of Front Office
Virgin Hotels New York City —New York, NY
- $100,000 - $110,000 a year
- Computer literacy
- English
- 3 years
Quick Apply
Director of Front Office
IHMS LLC. —New York, NY
- $100,000 - $105,000 a year
- Full-time
- 7 years
- Inventory management
- Hotel
Quick Apply
Multi-Sport Director
Sportime Clubs, LLC —Amagansett, NY
- $70,000 a year
- Full-time
- Mid-level
- 21 years or older
- Team management
- Health insurance
- Dental insurance
9d
Front Office Director
Hilton Garden Inn Central Park South —New York, NY
- $85,000 - $90,000 a year
- Full-time
- Computer literacy
- Hotel
- Continuous improvement
Quick Apply
Assistant Director of Front Office
Generator Hostels —New York, NY
- $80,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Hotel
- Commuter assistance
- Dental insurance
Front Office Director
Knickerbocker —New York, NY
- $85,000 - $95,000 a year
- Full-time
- Microsoft Word
- Hotel
- Front desk
Director of Front Office
Hotel Hayden —Chelsea, NY
- $73,000 - $78,000 a year
- Weekends as needed
- Bilingual
- Hospitality
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Director of Rooms - Aman New York
Aman Group Sarl —New York, NY
- $145,000 - $170,000 a year
- Weekends as needed
- 5 years
- Front desk
- Senior level
- Health insurance
Director of Rooms
Mandarin Oriental Hotel Group —New York, NY
- $140,000 - $155,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Health insurance
- Dental insurance
Director of Administrative Services
The Bristal at Massapequa —Massapequa, NY
- $78,000 a year
- Bachelor's degree
- Team management
- Apartments
Quick Apply
9d
Program Director, Workplace Experience Development (Hospitality)
CBRE —New York, NY
- $160,000 - $175,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Asst. Director of HR
Andrus Childrens Center —Yonkers, NY
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Office
- Ability to climb stairs
- Disability insurance
- Health insurance
Quick Apply
Executive Assistant to Managing Director
The Standard High Line —New York, NY
- $30 - $35 an hour
- Full-time
- English
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
12d
Director of First Impressions/Agent Services
Keller Williams Realty Greater Rochester —Rochester, NY
- $42,500 - $45,000 a year
- Full-time
- Google Workspace
- Office
- Administrative experience
- Health insurance
- Paid time off
Quick Apply
5d
Assistant Director of Member Services
One River School of Art and Design —Manhasset, NY
- $53,000 - $60,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Residence Hall Director
SUNY Oswego —Oswego, NY
- $51,000 a year
- Full-time
- Residential
- Master's degree
- University
Fire Life Safety Director (F-89/T-89)
Royale Company —New York, NY
- $27 - $30 an hour
- Monday to Friday
- High school diploma or GED
- Front desk
- Communication skills
Quick Apply

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Director of Front Office

Marriott International, Inc -
New York, NY

Apply Now

Job Details

Full-time
$119,000 - $152,000 a year

Qualifications

Operational analysis
Managing physical security teams
Team member evaluation
Hotel policy compliance
Security team coordination
Managing teams in a customer support role
Phone communication
Managing retail teams
Employee grievance management
Standard Operating Procedures (SOPs) implementation
Coaching
Customer satisfaction tracking
Hotel and accommodations guest luggage handling
Associate's degree in Business Administration
Process improvement
Performance feedback (performance evaluation method)
Managing hospitality teams
Improving operational efficiency
Frontline customer support management
High school diploma or GED
Dispatching
Disciplinary action management
Team development
Hiring
Hotel and accommodations guest check-out
Professional development support
Financial operations management
Client retention
Decision making
Hospitality Management

Full Job Description

Additional Information
Job Number26070974
Job CategoryRooms & Guest Services Operations
LocationTwo East 55th Street At Fifth Ave, New York, New York, United States, 10022
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $119,000 - $152,000 annually
Bonus Eligible: Y

JOB SUMMARY

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Front Desk, Guest Services, and Security Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures recognition of employees is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Celebrates successes and publicly recognizes the contributions of team members.

Managing Guest Services and Front Desk Teams

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.

Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas.

Handle guest complaints and verify that all guest issues are resolved.

Managing Security Team

Protects property and provides a safe environment for guests and staff.

Oversees all on-duty security personnel, including dispatcher.

Supervises and coordinates job assignments and verifies that each officer is briefed on the day’s activities.

Complies information and files written security reports.

Managing Projects and Policies

Verifies compliance with all Front Office policies, standards and procedures.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Responds to and handles guest problems and complaints.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Establishes challenging, realistic and obtainable goals to guide operation and performance.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies employees are treated fairly and equitably.

Manages employee progressive discipline procedures for Front Office Staff.

Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

director of front office jobs in new york state

Director of Front Office

Director of Front Office - 9 Orchard

Director of Front Office

Director of Front Office

Director of Front Office

Multi-Sport Director

Front Office Director

Assistant Director of Front Office

Front Office Director

Director of Front Office

Director of Rooms - Aman New York

Director of Rooms

Director of Administrative Services

Program Director, Workplace Experience Development (Hospitality)

Asst. Director of HR

Executive Assistant to Managing Director

Director of First Impressions/Agent Services

Assistant Director of Member Services

Residence Hall Director

Fire Life Safety Director (F-89/T-89)

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