Top 190 entry level technical support Jobs in new york state

IT Service Desk Agent
SCHLUTER SYSTEMS L.P. —Plattsburgh, NY
- $52,000 - $65,000 a year
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Health insurance
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8d
IT Assistant
Hudson Valley Farm Hub —Hurley, NY
- $27 - $32 an hour
- Overtime
- Spanish
- Clean driving record
- Computer Science
- Health insurance
- Dental insurance
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Desktop Support Technician
OPEN DOOR FAMILY MEDICAL CENTERS, INC. —Tarrytown, NY
- $25.64 - $28.21 an hour
- Overtime
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
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Desktop Support Technician
Family Services of Westchester —Tarrytown, NY
- $26.65 - $28.21 an hour
- Online Application
- Background check
- Azure
- Mid-level
- Health insurance
- Dental insurance
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2d
Part Time Onsite IT Support
Miles IT —Albany, NY
- $30 an hour
- Part-time
- Spanish
- Mid-level
- Windows
- Flexible schedule
Desktop Analyst
Align Communications —New York, NY
- $70,000 - $80,000 a year
- Weekends as needed
- Hybrid work
- Office
- Bachelor's degree
- SharePoint
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Service Desk Technician, Level I
Interborough Developmental and Consultation Center —Brooklyn, NY
- $40,000 - $60,000 a year
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer Science
- Profit sharing
- Health insurance
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2d
IT Help Desk
SCI —Glens Falls, NY
- $16.50 - $18.50 an hour
- 8 hour shift
- Background check
- Customer service
- Office
- Health savings account
- Health insurance
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Field Support Technician
HCL Technologies Limited - Business Services —Manhattan, NY
- $40,000 - $75,000 a year
- Email
- Background check
- Computer Science
- Customer service
- AD&D insurance
- Paid holidays
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Information Systems Service Coordinator
In Flight, Inc —Red Hook, NY
- $19 - $21 an hour
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
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Information Systems Service Coordinator
In Flight, Inc —Poughkeepsie, NY
- $19 - $21 an hour
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
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Client Relationship Specialist
Z Automotive —Hauppauge, NY
- $20.05 - $20.86 an hour
- Full-time
- Background check
- Computer literacy
- Windows
- Paid holidays
- Health insurance
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In-Home Sales & Tech Support (Full-Time)
Asurion —Rochester, NY
- $21 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
4d
Client Support Specialist
O'Connell Electric Company —Victor, NY
- $24 - $27 an hour
- Microsoft Outlook
- Office
- Travel
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Network Support Technician
RISE Housing and Support Services —Saratoga Springs, NY
- $21.00 - $23.50 an hour
- Full-time
- Carpentry
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
4d
IT Support Specialist
ComputerPeople Staffing —Buffalo, NY
- $50,000 - $65,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
2d
IT User Support Specialist - Japanese bilingual
PASONA N A, INC. —New York, NY
- $72,000 - $76,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
8d
IT Technician
Turbo Machined Products —Frankfort, NY
- $16 - $20 an hour
- Full-time
- Computer Science
- Military
- No experience needed
- Paid holidays
- Health insurance
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2d
Helpdesk Analyst I
Sun River Health —Beacon, NY
- $23.00 - $25.24 an hour
- Full-time
- Hybrid work
- Up to 50% travel
- Inventory management
- High school diploma or GED
- Commuter assistance
- Health savings account
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Desktop Support Level 1
Sun River Health —Peekskill, NY
- $24.00 - $26.24 an hour
- Full-time
- Hybrid work
- Up to 50% travel
- Driver's License
- Clean MVR report
- Commuter assistance
- Health savings account
Quick Apply

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entry level technical support jobs near new york state

IT Service Desk Agent

SCHLUTER SYSTEMS L.P. -
Plattsburgh, NY

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Job Details

Full-time
$52,000 - $65,000 a year
8 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Mobile device support
English
Desktop (troubleshooting support)
Desktop administration
Ticketing system technical support
Mobile devices

Full Job Description

Description:

As part of a global IT Team, the IT Service Desk Agent acts as the single point of contact for end users, applying customer service and technical skills to document, manage and fulfill user requests. This position plays a key role in supporting the IT team in exceeding business expectations while providing support across a wide range of IT services. In addition to gathering information through user conversation the Service Desk Agent applies a close attention to detail while documenting, scoping, and prioritizing tasks prior to escalation to further lines of support. Additional responsibilities of this role include configuring and deploying assets, managing IT inventory, deploying software to workstations, providing remote and deskside support, and maintaining a knowledge base with the support of their team.

Primary Responsibilities

Act as the primary point of contact for end users and first response for IT service operation issues and requests.
Prioritize and escalate issues based on urgency and business impact.
Deliver professional support with a customer-focused approach
Maintain an acceptable first call resolution rate and minimize downtime & disruptions for end users
Support IT service operation governance through ticket ownership.
Develop and maintain a knowledge base and deliver relevant training.
Advocate for and support ITSM processes and procedures.
Adhere to IT security policies and guidelines
Contribute to continual improvement activities by providing feedback and required support.
Maintain an accurate IT asset inventory. Register, track and manage IT assets
Promote best practice and security awareness.
Triage requests for type, severity, and appropriate support team.
Provide 1st level support for service operation tickets.
Procure and manage local IT assets. Provide consistent communication regarding ticket status to end users.
Provision, deploy, and exchange end points in local environment

Requirements:

Associate degree (preferred)
Basic ITIL Certification a plus
1 year minimum experience supporting desktops, applications and mobile device

Broad knowledge of the IT service features of the portfolio and their use in the company
Ability to adhere to processes, policies, and procedures.
Experience with basic technical administration of IT Technologies Experience working in a support focused environment.
Strong time management for balancing multiple tickets and prioritizing urgent tasks.
Ability to listen actively and explain technical topics in an easy-to-understand way
Fluent in the English language (both written and spoken).
Team and solution oriented.
An effective collaborator and contributor.
Self-motivated and able to take initiative.
Able to establish and maintain positive working relationships and customer support.

Able to prioritize and handle multiple tasks simultaneously.

COMPANY BENEFITS

Generous PTO
10 Paid Holidays
Medical, Dental, Vision Insurance
Guaranteed Biannual Bonuses
401k with Company Match
Company Paid Life Insurance
Annual Raises
Room for Advancement

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG, and want to be part of what makes our products- extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.

"Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder

Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: http://www.schluter.com/careers . Then if you’re ready to see life in Orange, talk to us about this career opportunity at Schluter Systems.

Schluter Systems L.P. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base pay offered will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for additional benefits to the base pay range listed above.

#SSIND

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Refine Your Search

entry level technical support jobs in new york state

IT Service Desk Agent

IT Assistant

Desktop Support Technician

Desktop Support Technician

Part Time Onsite IT Support

Desktop Analyst

Service Desk Technician, Level I

IT Help Desk

Field Support Technician

Information Systems Service Coordinator

Information Systems Service Coordinator

Client Relationship Specialist

In-Home Sales & Tech Support (Full-Time)

Client Support Specialist

Network Support Technician

IT Support Specialist

IT User Support Specialist - Japanese bilingual

IT Technician

Helpdesk Analyst I

Desktop Support Level 1

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