Top 962 it support Jobs in new york state

Desktop Support Technician
OPEN DOOR FAMILY MEDICAL CENTERS, INC. —Tarrytown, NY
- $25.64 - $28.21 an hour
- Overtime
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Specialist
Beginnings Credit Union —Ithaca, NY
- $25.95 - $30.00 an hour
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
IT Support Analyst
Confidential —Rochester, NY
- $25 - $33 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
IT Assistant
Hudson Valley Farm Hub —Hurley, NY
- $27 - $32 an hour
- Overtime
- Spanish
- Clean driving record
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
SharePoint Support Specialist
New York City Council —New York, NY
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid training
- Paid holidays
Quick Apply
HVAC Technical Support Associate
Johnstone Supply - NY/CT —Farmingdale, NY
- $45 - $65 an hour
- Full-time
- 7 years
- Driver's License
- Driving
- Health insurance
- Dental insurance
Quick Apply
Customer Support and Engineering Technician
SATCO Products Inc. —Edgewood, NY
- $66,300 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
13d
Technical Account Manager – OTT & Sports Streaming
ViewLift —New York, NY
- $45,000 - $55,000 a year
- Weekends as needed
- Computer Science
- English
- Mid-level
Quick Apply
Technical Support Representative - II
Archtop Fiber, LLC. —Kingston, NY
- $23 - $24 an hour
- Full-time
- Sales
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative
Amico —Hauppauge, NY
- $23 - $27 an hour
- Part-time
- Mid-level
- No degree
- In-person
- Health insurance
- Dental insurance
Quick Apply
15h
IT Technician
Espey Manufacturing & Electronics Corp. —Saratoga Springs, NY
- $20 - $30 an hour
- Computer science
- Computer Science
- ERP systems
- Health savings account
- Relocation assistance
10d
IT Support & Cybersecurity Technician
Espey Manufacturing & Electronics Corp. —Saratoga Springs, NY
- $55,000 - $70,000 a year
- Computer Science
- Inventory management
- Mid-level
- Health savings account
- Relocation assistance
2d
In-Home Sales & Tech Support (Full-Time)
Asurion —Elmhurst, NY
- $24.80 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
5d
Help Desk Representative
Confidential —Glens Falls, NY
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- In-person
- Health savings account
- Health insurance
Quick Apply
15h
Part Time Onsite IT Support
Miles IT —Albany, NY
- $30 an hour
- Part-time
- Spanish
- Mid-level
- Windows
- Flexible schedule
Audio Visual Service Coordinator
JVN Systems Inc. —Deer Park, NY
- $25 - $35 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Client Services Engineer (L3)
Griffin Resources —New York, NY
- $75,000 - $90,000 a year
- Monday to Friday
- Google Workspace
- Microsoft Outlook
- 5 years
- 401(k)
Information Systems Service Coordinator
In Flight, Inc —Red Hook, NY
- $19 - $21 an hour
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Technical Service Representative
Community Broadband Networks LLC (CBN) —Geneva, NY
- $20 - $28 an hour
- Weekends as needed
- Hybrid work
- Clean driving record
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
7d
Network Support Technician
RISE Housing and Support Services —Saratoga Springs, NY
- $21.00 - $23.50 an hour
- Full-time
- Carpentry
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
2d

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Desktop Support Technician

OPEN DOOR FAMILY MEDICAL CENTERS, INC. -
Tarrytown, NY

Quick Apply

Job Details

Full-time
$25.64 - $28.21 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer Science
Phone communication
Incident management software
Zoom
Administrative experience
High school diploma or GED
Driver's License
Bachelor's degree
Driving
Incident management operations support
Customer support ticket management
IT
IT department experience
Ticketing system technical support
Information Technology

Full Job Description

Job Summary
No Sponsorship Open Door is currently seeking a Desktop Support Technician in our Tarrytown site location. The Desktop Support Technician has overall responsibility support and maintaining Open Door end-user technologies, such as laptops, desktops, phones, printers, and other peripherals. This person will troubleshoot problems (either in person or by telephone) in a timely and accurate fashion and provide end-user assistance where required.

Duties

Level 1/2 Desktop Technician providing advanced technical support for desktop and laptop computers, including hardware and software troubleshooting and repair.
Utilize technical skills to analyze, interpret, and manage technical incidents
Receive and respond to calls and/or tickets regarding technical issues and requests
Maintain, diagnose and troubleshoot problems with Windows operating system and various software applications, file-sharing, telephone, and printing.
Administer and resolve issues with associated end-user hardware and software products
Write, update, maintain documentation; end-user and internal (IT)
Document common issues/causes/solutions, create user and web based guides in ServiceNow as well as FAQ’s into the knowledgebase.
Update ticketing system tickets appropriately, include all relevant information related to troubleshooting and results.
Ensure tickets are completed within agreed SLA’s
Interact with vendors to resolve technical problems with desktop computing equipment and software
Will take on some EUC project-based work in support of management and Sr. DS Technician when needed.
Will aid in application support for installed and cloud-based applications supporting the Application Business analyst
Update and maintain the IT inventory
Stay current with the latest industry trends, technologies, and best practices and regularly discuss this with management.

Qualifications

EDUCATION: High School diploma but preferably Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
2+ years work experience in an IT support role
Fully in office position, limited work from home
On-call availability and occasional overtime may be required
Ability to travel to local Open Door sites as this role rotates site to site
Display high-energy, self-motivation, flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability to work effectively under pressure
Ticket management, specifically ServiceNow experience preferred. Must have experience in working with enterprise Ticket management system.
Healthcare IT background, preferred. Experience supporting and maintaining Electronic Medical Records systems, Dental systems, and other medical systems preferred. E.g. eClinicalWorks
Intermediate knowledge of desktop and laptop PC hardware
Working technical knowledge of current networking protocols, operating systems, and standards.
Demonstrate strong written and verbal communication skills
Experience with Active Directory, Group Policy, and remote management tools.
Working experience of Microsoft Office 365 (and preferably certifications)
Experience with working with a MDM, Microsoft Intune desired, and other software management tools, PDQ deploy & Inventory software a plus.
Demonstrate strong customer service skills with the ability to speak to individuals or groups of people with poise, voice control and confidence
Must be a very organized individual with the ability to clearly document their work in accordance with office procedures.
Experience using collaboration tools such as Microsoft Teams, and ZOOM preferred
Experience in working with, and setting up, video conferencing units, such as Microsoft Teams Room solutions and Poly units a plus.
Must have experience in administrative, incident response, and operational responsibilities
Highly organized, self-directed, Team-focused collaborator
ITIL Certification desired
Microsoft Certification for any of Window OS, Office, O365 preferred
Engaged in learning and continuous quality improvement
Networking experience; patching, troubleshooting and basic configuration

PHYSICAL REQUIREMENTS

Manual dexterity and regular hours at computer keyboard
Approximately 75% sitting and 25% walking/standing
Bending and lifting may be required
Potential travel to site locations may be required
Valid New York State driver license and daily access to a vehicle

Open Door is an Equal Opportunity Employer

No Sponsorship

Job Type: Full-time

Pay: $25.64 - $28.21 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you Ok that this is not a remote position and a full-time in-office position?
Do you have at least 2 years of experience doing phone support in an IT Service Desk environment?
Are you able to work a 7.5-hour shift, starting as early as 8 am and finishing as late as 6 pm, along with a 9 am - 2 pm Saturday shift on a rotational basis?
Do you have at least one year of experience working with an enterprise ticket management system, such as ServiceNow or something similar?
Are you able to regularly travel between multiple work sites during the workday using your own reliable transportation?

Ability to Commute:

Tarrytown, NY 10591 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in new york state

Desktop Support Technician

IT Specialist

IT Support Analyst

IT Assistant

SharePoint Support Specialist

HVAC Technical Support Associate

Customer Support and Engineering Technician

Technical Account Manager – OTT & Sports Streaming

Technical Support Representative - II

Technical Support Representative

IT Technician

IT Support & Cybersecurity Technician

In-Home Sales & Tech Support (Full-Time)

Help Desk Representative

Part Time Onsite IT Support

Audio Visual Service Coordinator

Client Services Engineer (L3)

Information Systems Service Coordinator

Technical Service Representative

Network Support Technician

I want to receive the latest job alert for it support in new york state

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