Support Operations Engineer
Harvey —New York, NY
- $104,000 - $156,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Manufacturing Engineer (4 years "metal manufacturing" experience required)
Gear Motions - Buffalo Operations —Tonawanda, NY
- $70,000 - $90,000 a year
- Urgently hiring
- AutoCAD
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Manufacturing Engineer
Mold-Rite Plastics —Plattsburgh, NY
- $69,045.43 - $83,151.48 a year
- Full-time
- ERP systems
- Analysis skills
- Travel
- Paid time off
- 401(k) matching
Quick Apply
8d
Field Engineer
Tutor Perini Corporation —New York, NY
- $120,000 - $160,000 a year
- Full-time
- Microsoft Excel
- Construction site
- 5 years
Product Engineer/Manufacturing Technician
Everfab —East Aurora, NY
- $80,000 - $92,250 a year
- Full-time
- Bachelor of Science
- Engineering
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Inspector
Eastman Machine Co —Buffalo, NY
- $29.64 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Field Service Engineer
GenTech Scientific LLC —Arcade, NY
- $62,515.90 - $80,000.00 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Senior Electrical Design Engineer-High Voltage-Long Island, NY
Dean Technology, Inc. —Coram, NY
- $59,000 - $85,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Continuous Improvement Engineer
Sportsfield Specialties —Delhi, NY
- $65,000 - $85,000 a year
- Full-time
- In person
- Background check
- CAD
- 5 years
- Paid holidays
- Health insurance
Quick Apply
CES Construction Technician
Messer North America, Inc. —Albany, NY
- $32 - $45 an hour
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Manufacturing Engineer
Aero Structures Long Island, Inc. —Westbury, NY
- $90,000 - $125,000 a year
- Full-time
- AutoCAD
- 7 years
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Tool Die Maker
McHone Industries —Salamanca, NY
- $20 - $25 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Casting Engineer
Consolidated Precision Products —Chittenango, NY
- $70,000 - $100,000 a year
- Full-time
- Bachelor of Science
- Engineering
- Mid-level
- Paid holidays
- Tuition reimbursement
Senior Geotechnical Engineer
Tutor Perini Corporation —New Rochelle, NY
- $200,000 - $250,000 a year
- Full-time
- Construction site
- Laboratory experience
- Office
10d
Manufacturing and Sales Engineer
Weco Manufacturing —Endwell, NY
- $85,000 - $110,000 a year
- Customer service
- Engineering
- Research
- Health savings account
- Disability insurance
Quick Apply
Quality Control Engineer
Air Industries Group —Bay Shore, NY
- $85,000 - $95,000 a year
- Full-time
- Background check
- 5 years
- High school diploma or GED
Quick Apply
Environmental Engineer
Frontier-Kemper Constructors, Inc. —White Plains, NY
- $90,000 - $115,000 a year
- Full-time
- Construction site
- Mid-level
- Bachelor's degree
Quality Assurance Technician – Manufacturing
Ross Precision Manufacturing —Troy, NY
- $20 - $30 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Advanced Cooling Design Engineer
API Heat Transfer —Buffalo, NY
- $95,000 - $115,000 a year
- Online Application
- Bachelor of Science
- ERP systems
- Travel
- Health insurance
- 401(k)
Quick Apply
Senior Staff Environmental Scientist, Geologist, Engineer or Hydrogeologist - Environmental
Langan Engineering & Environmental Services —Syracuse, NY
- $76,000 - $110,000 a year
- Overtime
- Management
- Construction site
- System design
- Disability insurance
- Health insurance
Quick Apply

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operations engineer jobs near new york state

Support Operations Engineer

Harvey -
New York, NY

Apply Now

Job Details

Full-time
$104,000 - $156,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching

Qualifications

Systems integration
Tooling
Production systems
Enterprise Integration
Scalability
AI-driven automation
Automation tools

Full Job Description

Location

New York

Employment Type

Full time

Location Type

Hybrid

Department

User Operations

Compensation

$104K – $156K • Offers Equity • Offers Bonus

Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 2400+ customers in 70+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

Harvey's support org is growing fast, and keeping our specialists equipped to handle an increasingly complex product requires more than good processes, it requires smart tooling. We're looking for a Support Operations Engineer who has built this before and can hit the ground running.

Reporting to the Support Operations Manager, you'll own the automation infrastructure, AI-assisted workflows, and reporting systems that make our specialists faster and more effective. Working alongside the Support Systems Administrator (platform infrastructure and config) and the Support Operations Lead (Zendesk-native features including Copilot and Chatbot), your lane is everything built on top of or extending beyond that foundation, custom integrations, cross-stack automation, and the technical layer that connects it all.

This role is for someone who deeply understands support operations, has a track record of building AI and automation tooling in production environments, and is energized by making support and human agents better.

What You'll Do

Design, build, and maintain AI-assisted tools that improve how support specialists triage, research, and resolve tickets; including agent-facing copilots, knowledge surfacing tools, and response assist features
Own the automation layer across the support stack, building custom integrations, cross-tool workflows, and solutions that extend beyond what Zendesk natively offers
Partner with Data team to build and maintain reporting infrastructure that gives the support org real-time and historical visibility into volume, quality, efficiency, and trends
Identify manual or repetitive agent workflows and architect automated or AI-assisted alternatives that reduce friction without sacrificing quality
Partner with the Support Enablement Lead to integrate tooling improvements into how agents are trained and how knowledge is surfaced in the moment of need
Collaborate with the Support Systems Administrator to ensure automation and AI initiatives are implemented and maintained cleanly within the core support stack
Partner closely with the Support Systems Administrator and Support Operations Lead — they own the Zendesk platform and its native features; you own what's built beyond it
Evaluate new tools, run structured pilots, and bring recommendations to leadership with clear rationale and data
Document systems, integration logic, and automation workflows to ensure maintainability as the org scales

What You Have

5-7+ years of experience in support operations or CX tooling in an AI-forward environment
Demonstrated track record of shipping AI-assisted workflows and automation in live support environments
Deep hands-on experience with AI tooling in the support/CX space: LLM-powered copilots, RAG systems, agent assist platforms, and how to deploy them responsibly at scale
Expert-level familiarity with support platforms (Zendesk strongly preferred), including working with APIs and integration layers beyond out-of-the-box configuration
Built and owned reporting systems end-to-end
Strong operational intuition: you've worked in or alongside support teams and understand what agent friction actually looks like
Clear communicator who can translate technical decisions for non-technical stakeholders and leadership

Compensation

$104,000 - $156,000 USD

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-AD1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

operations engineer jobs in new york state

Support Operations Engineer

Manufacturing Engineer (4 years "metal manufacturing" experience required)

Manufacturing Engineer

Field Engineer

Product Engineer/Manufacturing Technician

Inspector

Field Service Engineer

Senior Electrical Design Engineer-High Voltage-Long Island, NY

Continuous Improvement Engineer

CES Construction Technician

Manufacturing Engineer

Tool Die Maker

Casting Engineer

Senior Geotechnical Engineer

Manufacturing and Sales Engineer

Quality Control Engineer

Environmental Engineer

Quality Assurance Technician – Manufacturing

Advanced Cooling Design Engineer

Senior Staff Environmental Scientist, Geologist, Engineer or Hydrogeologist - Environmental

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