Top 44067 Product support Jobs in New York State

Product Support Specialist
Anthropic —New York, NY
- $131,040 - $210,000 a year
- On call
- Hybrid work
- Mid-level
- Office
- SQL
- Parental leave
- Flexible schedule
Technical Product Support Representative
Olive Systems —New York, NY
- $65,000 - $90,000 a year
- Full-time
- Hybrid work
- English
- JavaScript
- US work authorization
Quick Apply
Licensed Clinical Social Worker
Groups Recover Together, Inc. —Kingston, NY
- $80,000 a year
- Full-time
- Addiction Medicine
- Licensed Clinical Social Worker
- Mid-level
Staff Pharmacist - Per Diem - Hudson Headwaters Health Network
Maxor National Pharmacy Services, LLC —Malone, NY
- $69 - $72 an hour
- Part-time
- Mid-level
- Clinic
- Patient care
Quick Apply
Regional Managing Editor
Sample News Group —Syracuse, NY
- $62,353.20 - $62,353.21 a year
- Full-time
- Office
- Supervising experience
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
9d
Compliance Officer - Broker Dealer
Purshe Kaplan Sterling Investments —Albany, NY
- $63,000 - $70,000 a year
- Full-time
- Microsoft PowerPoint
- Customer service
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Quality Engineer
Premier Precision Machining (Rand) —Falconer, NY
- $65,961 - $91,629 a year
- Full-time
- 5 years
- Research
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Pricing Strategy Manager
Corning —Corning, NY
- $100,646 - $138,388 a year
- Full-time
- Office
- 3 years
- Analysis skills
- Paid parental leave
- Disability insurance
Electronics Service Technician
INTERNATIONAL ELECTRONIC MACHINES, CORP (IEM) —Troy, NY
- $65,000 - $80,000 a year
- Urgently hiring
- Microsoft Outlook
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Principal Systems Engineer II - Systems Architect
BAE Systems Inc. —Endicott, NY
- $136,000 - $231,200 a year
- Full-time
- Hybrid work
- 3 years
- Senior level
- Communication skills
- Health savings account
- Paid holidays
Manufacturing Engineer (4 years "metal manufacturing" experience required)
Gear Motions - Buffalo Operations —Tonawanda, NY
- $70,000 - $90,000 a year
- Urgently hiring
- AutoCAD
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Licensed Personal Lines Insurance Producer / Account Manager (P&C Licensed)
JSM Brokerage, Inc. —Mattituck, NY
- $55,000 - $70,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
11d
Product Engineer/Manufacturing Technician
Everfab —East Aurora, NY
- $80,000 - $92,250 a year
- Full-time
- Bachelor of Science
- Engineering
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Press Brake Operator-2nd shift
Oxbo International Corporation —Bergen, NY
- $21 - $26 an hour
- Full-time
- Mid-level
- Forklift
- Continuous improvement
- Health savings account
- Paid holidays
Quick Apply
Sales and Showroom Support
Nemo Tile Co Inc —Southampton, NY
- $60,000 - $65,000 a year
- Full-time
- Background check
- Computer literacy
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
CNC Machinist- 2nd Shift- Hiring Bonus!
Oxbo International Corporation —Bergen, NY
- $22 - $35 an hour
- Full-time
- Schematics
- Mid-level
- Continuous improvement
- Health savings account
- Disability insurance
Quick Apply
Multi-Site Teller
Champlain National Bank —Willsboro, NY
- $17.50 - $18.50 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d
Licensed Mental Health Professional - Hourly
Wellpath —Valhalla, NY
- $40.24 - $46.93 an hour
- 8 hour shift
- LMFT
- Patient monitoring
- Licensed Clinical Social Worker
- Wellness program
- Health savings account
Data & IT Manager
Albany Damien Center —Albany, NY
- $70,000 - $75,000 a year
- Email
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Senior Operations Planner
Bristol Instruments, Inc. —Victor, NY
- $90,000 - $110,000 a year
- Full-time
- ERP systems
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
8d

I want to receive the latest job alert for product support in new york state

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

product support jobs near new york state

Regional Manager jobs in Syracuse, NY

Product Support jobs in New York, NY

Manufacturing Engineer jobs in Tonawanda, NY

IT Manager jobs in Albany, NY

Installation Technician jobs in Troy, NY

Counselor jobs in Kingston, NY

Technical Support Representative jobs in New York, NY

Compliance Officer jobs in Albany, NY

Insurance Account Manager jobs in Las Vegas, NV

Insurance Account Manager jobs in Beaverton, OR

Insurance Account Manager jobs in Norfolk, VA

Insurance Account Manager jobs in Chattanooga, TN

Manager jobs in Ogden, UT

Key Account Manager jobs in Atlanta, GA

Account Receivable jobs in Las Vegas, NV

Product Manager Contract jobs in New York, NY

Quality Engineer jobs in Toledo, OH

Entry Level Quality Assurance jobs in New Jersey

Electrical Engineer jobs in Baltimore, MD

Quality Engineer jobs in Santa Clara, CA

Product Support Specialist

Anthropic -
New York, NY

Apply Now

Job Details

$131,040 - $210,000 a year

Benefits

Parental leave
Flexible schedule

Qualifications

Authentication
SSO
Customer communication
Incident Escalation
Resolving technical support tickets
APIs
Experience with SaaS (as product category for technical sales engineers)
SaaS
Escalation handling
Debugging
Cross-functional communication

Full Job Description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As a Product Support Specialist, you’ll be at the front lines of safely delivering AI to the world, providing high-touch support to the businesses building on Claude. You’ll take the cases that need more than a help article: understanding how a customer has built on our platform (their integrations, their authentication and identity setup, their use of the models) and then investigating, diagnosing, and resolving their most complex technical needs. You’ll partner with engineers to get to the bottom of things, and with account teams to keep the customer’s trust while you do.

Additionally, you’ll help us identify and close gaps in our team’s technical knowledge, turning what you learn from each case into documentation, tooling, and product feedback so the whole team gets sharper. This is a role for someone who wants their technical depth to matter to real businesses, and who cares as much about how we systematically support customers at scale as about the case in front of them.

Responsibilities

Provide high-touch support to our most strategic customers, communicating clearly and empathetically with a wide range of user personas, context-switching between guiding an executive through an incident and providing critical product knowledge to an admin in need of help within the same hour
Serve as an escalation point for our most complex technical issues: reproducing customer issues, utilizing logs and traces, and providing solutions alongside engineers
Troubleshoot SSO, SAML, and OAuth authentication flows, and the integration surface where our products meet a customer’s infrastructure
Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
Manage on-call tasks for high-urgency user issues with extreme ownership
Respond to user support cases with a variety of complexity, from questions from individuals to complex API debugging for large businesses
Become an expert in all Anthropic products, and delight in the hunt when something doesn’t behave as expected
Uplevel our team’s technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products
Suggest and drive improvements to increase user satisfaction through support processes, as well as own initiatives that increase efficiency and drive down contact rates
Operate in ambiguity, making informed decisions even in never-before-seen situations
Prioritize critically and comfortably adapt to an ever-evolving product landscape

Minimum qualifications

Several years of technical product support experience at a high-growth tech company, including hands-on API debugging, ideally on a tier-two, escalated, or priority support team
Experience supporting enterprise or strategic accounts: exec-level communication, escalation management, and working shoulder-to-shoulder with account and engineering teams
Fluency with APIs and technical SaaS products; you read technical docs with ease and can reason about someone else’s architecture from a handful of clues
Experience troubleshooting SSO, SAML, and OAuth authentication flows
A demonstrated ability to thrive in fast-paced, reactive situations while hitting core support metrics (CSAT, SLA, and the like)
Strong user empathy and mastery of the support case lifecycle; you read between the lines, get to the heart of the need, and resolve it fast
Crisp but kind written communication and a deep care for detail
Persistence and curiosity: you’re energized by tracking down a bug, and more energized by fixing it for every similar user going forward
A deep sense of ownership, genuine interest in Anthropic’s products, and enthusiasm for helping build the team

Preferred qualifications

While not required, we're particularly excited about candidates with one or more of these specializations:

Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript)
SQL proficiency for querying logs and investigating issues
Understanding of LLM capabilities, practical applications, and current limitations
Familiarity with enterprise networking concepts and IT infrastructure
Familiarity with Git workflows and version control concepts
Experience supporting government or public sector customers, including compliance requirements and security frameworks
Background in team lead roles or managing contract/vendor support teams

We’re hiring across a range of experience levels to build depth in both technical capabilities and enterprise support.

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$131,040 - $210,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Apply Now

Refine Your Search

product support jobs in new york state

Product Support Specialist

Technical Product Support Representative

Licensed Clinical Social Worker

Staff Pharmacist - Per Diem - Hudson Headwaters Health Network

Regional Managing Editor

Compliance Officer - Broker Dealer

Quality Engineer

Pricing Strategy Manager

Electronics Service Technician

Senior Principal Systems Engineer II - Systems Architect

Manufacturing Engineer (4 years "metal manufacturing" experience required)

Licensed Personal Lines Insurance Producer / Account Manager (P&C Licensed)

Product Engineer/Manufacturing Technician

Press Brake Operator-2nd shift

Sales and Showroom Support

CNC Machinist- 2nd Shift- Hiring Bonus!

Multi-Site Teller

Licensed Mental Health Professional - Hourly

Data & IT Manager

Senior Operations Planner

I want to receive the latest job alert for product support in new york state

Related Searches

Explore jobs in more locations

About Anthropic

About the role

Responsibilities

Minimum qualifications

Preferred qualifications

Logistics

How we're different

Come work with us!

Job Seeker Tools

Employer Tools

Browse

Stay Connected