Top 17377 Systems/technical support Jobs in New York State

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Technical Support, Associate / New York, NY
BlackRock Investments —New York, NY
- $110,000 - $140,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
IT Technical Support
Haddad Brands —New York, NY
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Children
Technical Support Engineer
Metronome —New York, NY
- $137,000 - $205,600 a year
- Mid-level
- SQL
- 2 years
Technical Support Lead
Persistent Systems —New York, NY
- $120,000 - $151,000 a year
- Full-time
- Computer Science
- Mid-level
- Continuous improvement
- Disability insurance
- Health insurance
Technical Support Engineer
Triomics —New York, NY
- $125,000 - $150,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- SQL
Quick Apply
Commercial HVACR Service Technician
McCarl's Services Inc. —Jamestown, NY
- $35 - $55 an hour
- Full-time
- Sales
- Customer service
- 5 years
- Fuel card
- Health insurance
Quick Apply
6d
Radiology Technologist - Kingston, NY (Per Diem)
Northwell Health | GoHealth Urgent Care —Kingston, NY
- $45 - $52 an hour
- Urgently hiring
- BLS Certification
- Urgent Care
- Mid-level
Quick Apply
Security Integration & Security Systems Engineer
Care Security Systems Inc. —New York, NY
- $30 - $40 an hour
- 8 hour shift
- System design
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Cardiac Sonographer - Adirondack Cardiology (Echocardiology)
Albany Med Health System —Glens Falls, NY
- $37.07 - $55.61 an hour
- Part-time
- CPR Certification
- Hospital
- Computer literacy
Senior Field Service Technician
BearCom —Watertown, NY
- $27 - $29 an hour
- Full-time
- Microsoft Outlook
- Customer service
- System design
- Paid holidays
- Disability insurance
Quick Apply
Service Technician - Commercial HVAC
DWC Mechanical —Buffalo, NY
- $25 - $40 an hour
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Automotive Technician
hudson valley cdjr —Poughkeepsie, NY
- $16 - $60 an hour
- Full-time
- Mid-level
- Driver's License
- Power tools
- Health insurance
- Dental insurance
Quick Apply
Licensed Mental Health Clinician
FLACRA —Rochester, NY
- $29 - $30 an hour
- Full-time
- Licensed Clinical Social Worker
- Mid-level
- Residential
Quick Apply
HVAC Lead Installer
Folkes Home Services —Fishkill, NY
- $45 - $80 an hour
- Full-time
- Background check
- Clean driving record
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
14d
Senior Plumbing/Fire Protection Engineer
AG Consulting Engineering, PC —New York, NY
- $115,000 - $159,000 a year
- Full-time
- Hybrid work
- Writing skills
- 8 years
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Electrical Journeyperson - Lockport
General Motors —Lockport, NY
- $36.68 - $43.67 an hour
- Overtime
- Background check
- 18 years or older
- 6 years
- Benefits from day one
Speech Language Pathologist (SLP) or CFY Candidate
Rochester Childfirst Network —Rochester, NY
- $34 - $42 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick Apply
Maintenance Technical Support Call Analyst
Linde Gas US —Tonawanda, NY
- $63,375 - $92,950 a year
- Full-time
- Background check
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
Production Manager - 3rd Shift
Norwich Pharmaceuticals Inc —Norwich, NY
- $85,000 - $95,000 a year
- Full-time
- Bachelor of Science
- Employment & labor law
- 3 years
- Wellness program
- Health savings account
Quick Apply

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systems/technical support jobs near new york state

IT Support Engineer

TAG Solutions -
Menands, NY

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

systems/technical support jobs in new york state

IT Support Engineer

Technical Support, Associate / New York, NY

IT Technical Support

Technical Support Engineer

Technical Support Lead

Technical Support Engineer

Commercial HVACR Service Technician

Radiology Technologist - Kingston, NY (Per Diem)

Security Integration & Security Systems Engineer

Cardiac Sonographer - Adirondack Cardiology (Echocardiology)

Senior Field Service Technician

Service Technician - Commercial HVAC

Automotive Technician

Licensed Mental Health Clinician

HVAC Lead Installer

Senior Plumbing/Fire Protection Engineer

Electrical Journeyperson - Lockport

Speech Language Pathologist (SLP) or CFY Candidate

Maintenance Technical Support Call Analyst

Production Manager - 3rd Shift

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