Top 2339 Technical support advisor Jobs in New York State

Customer Support Technology Specialist I, EMS
University of Rochester —Rochester, NY
- $55,955 - $78,336 a year
- Full-time
- Microsoft Outlook
- System design
- Research
Policy Advisor
OFFICE OF THE MAYOR —Manhattan, NY
- $140,000 - $175,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
- Loan forgiveness
HVAC Senior After-Sales Technical Advisor
GREE US —Melville, NY
- $75,000 - $90,000 a year
- Full-time
- Customer service
- Residential
- Continuous improvement
- Paid time off
Quick Apply
6d
Construction Engineer
Fidelis Contracting —Jericho, NY
- $100,000 - $150,000 a year
- Full-time
- Microsoft Outlook
- Management
- Construction site
Quick Apply
14d
Diesel Mechanic Fleet Technician
Leonard Bus Sales —Oneonta, NY
- $23.00 - $26.50 an hour
- Urgently hiring
- Computer literacy
- Mid-level
- CDL
- Paid training
- Paid time off
Quick Apply
BUSINESS TECHNOLOGY MANAGER - AVIATION INSURANCE
United States Aviation Underwriters, Inc./USAIG —New York, NY
- $140,000 - $200,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Road Service Foreman/Lead Technician: Mobile Diesel Division
Mobile Auto Mechanics Inc. —Deer Park, NY
- $100,000 - $125,000 a year
- Full-time
- CDL B
- ASE Certification
- Background check
- Paid training
- Paid holidays
Quick Apply
Neurointerventional Radiologic Technologist
United Health Services —Johnson City, NY
- $37.00 - $55.50 an hour
- Part-time
- Mid-level
- Quality control
- Neurology
- 403(b) matching
- Health insurance
Quick Apply
12d
HCM Payroll Account Manager
GTM Payroll Services Inc —Clifton Park, NY
- $23 - $28 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
4d
Senior Manager, Product Solutions Architecture
Datadog —New York, NY
- $211,000 - $281,000 a year
- Hybrid work
- 5 years
- Product management
- Mentoring
- Employee stock purchase plan
Quick Apply
Nursing Unit Coordinator - WMC ICU
United Health Services —Johnson City, NY
- $44.77 - $67.15 an hour
- Full-time
- Nursing
- RN License
- Mid-level
- 403(b) matching
- Health insurance
Quick Apply
Diesel Technician - Mobile
Leonard Bus Sales —Saratoga Springs, NY
- $30.24 - $35.10 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- CDL
- Paid training
- Paid holidays
Quick Apply
Laboratory Technical Specialist
United Health Services —Binghamton, NY
- $37.00 - $55.50 an hour
- Full-time
- Hospital
- 3 years
- Bachelor's degree
- 403(b) matching
- Health insurance
Quick Apply
Associate Senior Liability Trial Attorney
Travelers —Melville, NY
- $120,400 - $198,700 a year
- Writing skills
- Driver's License
- Children
- Wellness program
- Paid holidays
Nursing Coordinator-Operating Room (WMC)
United Health Services —Johnson City, NY
- $44.77 - $67.15 an hour
- Full-time
- Nursing
- Surgery
- RN License
- 403(b) matching
- Health insurance
Quick Apply
Partner Solutions Architect (GSI) - AMER East
Datadog —New York, NY
- $143,000 - $190,400 a year
- Hybrid work
- Azure
- DevOps
- AWS
- Employee stock purchase plan
Quick Apply
Laboratory Technical Specialist
United Health Services —Johnson City, NY
- $37.00 - $55.50 an hour
- Full-time
- Hospital
- 3 years
- Bachelor's degree
- 403(b) matching
- Health insurance
Quick Apply
Area Vice President, Sales Engineering
Datadog —New York, NY
- $238,000 - $317,000 a year
- Hybrid work
- Product management
- Travel
- Mentoring
- Employee stock purchase plan
Quick Apply
PIC Clinical Care Manager HIV Care (LMSW, LCSW, LMHC)
MetroPlusHealth —New York, NY
- $85,000 - $85,490 a year
- Spanish
- Customer service
- Computer literacy
Quick Apply
MACHINIST JOURNEYMAN (diesel/auto mechanic) - 90351879 - Rensselaer
Amtrak —Rensselaer, NY
- $30.95 - $41.26 an hour
- Background check
- Computer literacy
- Pass drug screening
- Commuter assistance
- Health insurance
4d

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Customer Support Technology Specialist I, EMS

University of Rochester -
Rochester, NY

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Job Details

Full-time
$55,955 - $78,336 a year

Qualifications

Customer relationship building
Software deployment
Employee relationship building
Business consulting
High school diploma or GED
Software documentation
IP networking
System deployment
Technical writing experience within technology

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

26 Gibbs Str, Rochester, New York, United States of America, 14604

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

300116 ESM Technology & Media Product

Work Shift:

UR - Day (United States of America)

Range:

UR URG 109

Compensation Range:

$55,955.00 - $78,336.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

The Customer Technology Specialist is a technical specialist with strong, Microsoft Windows, Apple mac OS,and Linux experience in the Computing Services team within the Technology & Media Production department. This position supports and empowers faculty, staff, and students across creative and administrative environments. It requires the ability to be a methodical and efficient troubleshooter, a knowledgeable server administrator, and above all, an effective and friendly communicator. This Customer Technology Specialist is responsible for high level software and hardware support. The position initiates, prioritizes and manages enterprise-wide IT projects, with an emphasis on supporting and enhancing the administrative, academic and performance environment at the School. Acts as advisor to faculty, staff and students for all operational, academic, performance, and research computing needs. Works under the supervision of the Associate Director of Computing Services, with considerable latitude for independent judgment.

ESSENTIAL FUNCTIONS

Help Desk Ticketing System and Desk-top Support level 3:

Manage the AAA – Authentication, Authorization & Access for all networks, drives & systems
Organize and lead investigations into faculty and staff software-related requests, including support for operating systems (Mac OS, Mobile devices, Microsoft Windows OS), Internet applications (Chrome, Firefox, Safari, MS Edge , and Outlook), office productivity applications (MS Office), media applications (Notation Software, Zoom, and Windows Adobe products) and other applications as necessary and appropriate.
Manage functional network connectivity, backup software, licensing activation and printing needs.
Restores data from back-ups to maintain operational efficiency.
Assign appropriate permissions to access department resources. Support interaction by means of in-person, Zoom, phone and Remote tools that best reflect efficiency and flexibility to the Eastman Community.

Hardware Life-cycle management & Customized support for users

Manage hardware refreshes each year to maintain an effective and reliable computer system, currently a 5-year refresh cycle, with a rolling fleet of approximately 450 computers. Engage in best-practices using migration tools for reliable transfer of users data to new hardware.
Initiate and manage IT projects at the Eastman School of Music, including system migrations, integration with University IT services, and publishing workflow and training documentation for Computing Services and the Eastman Community.
Attend T&MP, ECS and Univ. IT ARC meetings, bi-weekly or monthly.

Hardware & Technical Recommendations

Organize and lead investigations into faculty and staff hardware-related problems , including support for computers, monitors, printers, input devices, mobile devices and other hardware as necessary and appropriate.

Operating Systems upgrades

Manage the implementation of new computers, both Mac and Windows operating systems, using their associated managment tools and software applications within UR IT standards and systems. Including Jamf, SCCM, Active Directory, Infoblox, cloud base backup software Crashplan (Code42).

Specific Business/Individual needs

Collaborate & recommends and finds solutions for departments & users based on business requirements
Research, develop, design, test, and implement new computer, software and peripheral resources based on user business requirements.
Recommend strategies for smart classroom, lab and library IT solutions in collaboration with the Educational Technology Coordinator.
Inform and support new initiatives for all interactive and distance learning initiatives.

Compliance, Security & Quality Control

Liaise with Univ. IT to ensure Eastman has a robust and secure network infrastructure in order to protect computer systems from hackers, viruses, and malware.
Manage the confidentiality, integrity, and availability of Eastman computer systems and data by researching and implementing firewalls, antivirus, and antivirus software.
Maintain appropriate and consistent practices with regarding to security, authentication, and other policy matters.

Training

Provides training for Eastman team members on an individual or group basis on operating systems, administrative, creative, and teaching applications, which includes written tutorials in UR System Confluence and ticket system. Provide links for tutorials and/or individual instruction.

On-going Required Professional Development

Keep abreast of trends and technology through Internet research, magazines, and conferences for desktop and mobile computing environments to promote and recommend appropriate academic/administrative computing strategies.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

High School Diploma required
Bachelor's degree in related discipline or an equivalent combination of education and experience or certification preferred.
4 years of relevant experience consulting with academic and administrative clients in a desktop computing environment required
Or equivalent combination of education and experience
Experience with hardware/software deployment tools (Deployment Workbench / Munki, AutoPKG, DeployStudio).
Experience with TCP/IP networking.
Experience in writing technical and training documentation.
Excellent listening, understanding, explaining, and relationship building, skills.

KNOWLEDGE, SKILLS AND ABILITIES

Experience with MS Windows Server management and Active Directory.
Supporting phone and tablet devices (iOS, Android, Windows Mobile).
Familiar with Linux and shell-scripting.
Training users on a one-to-one or class setting.
Source-code control systems preferred.
Helpdesk service-tracking software.
Various Music applications, such as Sibelius, Finale, or Audacity.
Knowledge of complex IT infrastructure & networking systems to understand how each communicates with other – all seven OSI models

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Refine Your Search

technical support advisor jobs in new york state

Customer Support Technology Specialist I, EMS

Policy Advisor

HVAC Senior After-Sales Technical Advisor

Construction Engineer

Diesel Mechanic Fleet Technician

BUSINESS TECHNOLOGY MANAGER - AVIATION INSURANCE

Road Service Foreman/Lead Technician: Mobile Diesel Division

Neurointerventional Radiologic Technologist

HCM Payroll Account Manager

Senior Manager, Product Solutions Architecture

Nursing Unit Coordinator - WMC ICU

Diesel Technician - Mobile

Laboratory Technical Specialist

Associate Senior Liability Trial Attorney

Nursing Coordinator-Operating Room (WMC)

Partner Solutions Architect (GSI) - AMER East

Laboratory Technical Specialist

Area Vice President, Sales Engineering

PIC Clinical Care Manager HIV Care (LMSW, LCSW, LMHC)

MACHINIST JOURNEYMAN (diesel/auto mechanic) - 90351879 - Rensselaer

I want to receive the latest job alert for technical support advisor in new york state

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