Technical Support Specialist
Adaptive —New York, NY
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- QuickBooks
- Communication skills
- 401(k) matching
1d
Maintenance Technical Support Call Analyst
Linde Gas US —Tonawanda, NY
- $63,375 - $92,950 a year
- Full-time
- Background check
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
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IT Service Desk Specialist
Hodgson Russ LLP —Buffalo, NY
- $52,572 - $62,000 a year
- Online Application
- Background check
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
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Service Desk Technician, Level I
Interborough Developmental and Consultation Center —Brooklyn, NY
- $40,000 - $60,000 a year
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer Science
- Profit sharing
- Health insurance
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IT Technician
Espey Manufacturing & Electronics Corp. —Saratoga Springs, NY
- $20 - $30 an hour
- Computer science
- Computer Science
- ERP systems
- Health savings account
- Relocation assistance
IT Support Technician (Managed Services Provider)
Suffolk Computer Consultants —Speonk, NY
- $55,000 - $65,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- Windows
- Mileage reimbursement
- Paid holidays
Quick Apply
12d
IT Field Technician
HCL Technologies Limited - Business Services —Hudson, NY
- $36,000 - $59,000 a year
- Email
- Background check
- Mid-level
- Microsoft Office
- AD&D insurance
- Paid holidays
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Micro-Computer Technician
SOUTH JEFFERSON CENTRAL SCHOOL DISTRICT —Adams, NY
- $20 - $24 an hour
- Full-time
- Computer science
- Computer Science
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
Technical Support - Bilingual in Chinese
Universal Processing —Flushing, NY
- $3,600 - $4,000 a month
- Full-time
- Microsoft Word
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Field Service Technician
Hemmersbach Nordamerika —Syracuse, NY
- $22 - $30 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
IT Field Service Technician
Hemmersbach Nordamerika —De Witt, NY
- $22 - $30 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
IT Field Service Technician
Hemmersbach Nordamerika —Split Rock, NY
- $22 - $30 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Fixed Income Trading Desk Production Support
CGI Group, Inc. —New York, NY
- $95,500 - $167,200 a year
- Oracle
- DevOps
- System design
- Paid parental leave
- Paid holidays
7d
IT Field Service Technician
Hemmersbach Nordamerika —Onondaga Hill, NY
- $22 - $30 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Audio and Video Product Support Specialist
Zoom North America —Hauppauge, NY
- $20 an hour
- Full-time
- Bachelor of Science
- Research
- Windows
- Health insurance
- Dental insurance
Quick Apply
Field Operator
JSAN Consulting Limited —New York, NY
- $25 - $26 an hour
- 8 hour shift
- Background check
- Clean driving record
- Bachelor of Science
Quick Apply
1d
IT Technician - Asset Specialist (ISM)
Allied digital service limited —New York, NY
- $22 - $24 an hour
- Overtime
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Support Specialist
O'Connell Electric Company —Victor, NY
- $24 - $27 an hour
- Microsoft Outlook
- Office
- Travel
Quick Apply
Product Delivery Specialist
ACV Auctions —Queens, NY
- $35 - $42 an hour
- Full-time
- Dealership
- English
- Mid-level
- Paid jury duty
- AD&D insurance
Quick Apply
5d

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technical support occupations jobs near new york state

Technical Support Specialist

Adaptive -
New York, NY

Apply Now

Job Details

Full-time
$70,000 - $90,000 a year
1 day ago

Benefits

401(k) matching

Qualifications

QuickBooks Online
QuickBooks

Full Job Description

What we do

Adaptive is a vertical AI company of 50, building the agentic operating system for the $2 trillion U.S. construction industry. We work with over 1,000 customers, partner with over 50 accounting firms, and have raised $26m from Emergence, a16z, and other top funds.

Why join us?

Win a massive category that's up for grabs. Construction is among the least digitized industries left, and no AI king has been crowned. With our momentum, team, and backing, we are in position to be that company

Build a moat that compounds. We orchestrate multi-stakeholder workflows across an industry that today runs on paper, email, and phone calls. Every process we manage generates data no one else has. That data makes each new use case easier to expand to, while building a compounding moat

Work with the rare team that can pull this off. Winning here takes deep construction knowledge and deep AI fluency in the same room. That intersection is rare, and we have it with backgrounds across finance, technology, and construction

Serve the people building the world around you. Your favorite local café. The new house on the corner. The massive new skyscraper at Central Park South. All built by our customers: skilled, creative people who have spent their lives bringing neighborhoods to life

Role Summary

As a Technical Support Specialist at Adaptive, you’ll assist customers while also taking ownership of advanced technical investigations. In addition to real-time support, you’ll analyze logs, reproduce issues, diagnose integration failures, and determine whether problems stem from user workflows, data discrepancies, or product defects.

This role acts as a critical bridge between Support and Engineering and provides a defined path toward becoming a Technical Support Engineer.

Responsibilities

Handle customer support inquiries, including advanced technical issues requiring deeper analysis
Review logs, metadata, and internal dashboards to diagnose complex problems
Replicate customer-reported issues in sandbox environments
Troubleshoot integrations, with a strong emphasis on QuickBooks Online (QBO) sync behavior
Assess whether issues represent bugs, user errors, or workflow misunderstandings
Create clear, detailed escalation tickets for engineering with reproduction steps, logs, impact, and hypotheses
Manage multi-step investigations, ensuring timely follow-up with customers
Collaborate with engineering during escalations to provide context and added technical findings
Surface patterns and recurring issues to Product and Engineering
Produce detailed Help Center content focused on technical troubleshooting and integrations

Qualifications

2+ years technical support, tier-2 support, or SaaS troubleshooting experience
Required: Experience with QuickBooks Online
Strong debugging skills and comfort working with logs, data, and test environments
Excellent written communication for investigations and engineering escalations
Experience handling long-running technical cases
General understanding of construction industry financial processes (or aptitude for quick learning)
Familiarity with customer communication platforms like Intercom
Demonstrated ability to learn complex systems and processes quickly

What We Offer

Opportunity to take on high-impact technical work
Competitive cash compensation
Top-tier benefits and 401(k) match
Flexible, remote-friendly work environment

Compensation Range: $70K - $90K

Apply Now

Refine Your Search

technical support occupations jobs in new york state

Technical Support Specialist

Maintenance Technical Support Call Analyst

IT Service Desk Specialist

Service Desk Technician, Level I

IT Technician

IT Support Technician (Managed Services Provider)

IT Field Technician

Micro-Computer Technician

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IT Field Service Technician

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IT Field Service Technician

Fixed Income Trading Desk Production Support

IT Field Service Technician

Audio and Video Product Support Specialist

Field Operator

IT Technician - Asset Specialist (ISM)

IT Support Engineer

Client Support Specialist

Product Delivery Specialist

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