Top 144 Customer success representative Jobs in Newark, Ny

Customer Success Representative
Brite —Victor, NY
- $65,000 - $80,000 a year
- Email
- Azure
- Mid-level
- Windows
Customer Service Representative - State Farm Agent Team Member
Lino Reale - State Farm Agent —Victor, NY
- $42,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Dental insurance
- 401(k)
Quick Apply
Call Center Representative - Debt Counselor 2452 031326
CONTINENTAL SERVICE GROUP LLC —Fairport, NY
- $20 - $21 an hour
- 8 hour shift
- Remote
- Computer literacy
- English
- High school diploma or GED
- Flexible schedule
Quick Apply
Event Representative
Wonder Windows —Rochester, NY
- $18 - $22 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Reliable transportation
Quick Apply
Automotive BDC Representative
Electric Car Corner / Auto Outlets USA —Farmington, NY
- $50,000 - $60,000 a year
- Full-time
- Bilingual
- Dealership
- Public speaking
- Health insurance
- Dental insurance
Quick Apply
New York Life Accelerated Path to Management Program
New York Life —Victor, NY
- $60,405.80 - $285,000.00 a year
- Full-time
- Hybrid work
- Background check
- Customer service
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Field Service Onsite Relationship Specialist 94403
New York Life —Victor, NY
- $42,500 - $60,000 a year
- Overtime
- Office
- 3 years
- Organizational skills
- Loan repayment program
- Health insurance
6d
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $115,000 a year
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager Client Services Ops-Growth
PAYLOCITY CORPORATION —Pittsford, NY
- $79,300 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Sales Representative – Biotech (Entry)
Immune Biopharma —Pittsford, NY
- $88,556 - $118,356 a year
- Online Application
- No travel
- Leadership
- Communication skills
Quick Apply
Quality Assurance Specialist- Audit
Prime Care Coordination —Webster, NY
- $23 - $26 an hour
- Full-time
- Writing skills
- Mid-level
- Analysis skills
Quick Apply
Internet Sales Coordinator - Automotive
Hoselton Auto Mall —East Rochester, NY
- $45,000 - $65,000 a year
- Full-time
- 18 years or older
- Spanish
- Computer literacy
- Profit sharing
- Paid holidays
Quick Apply
Rehab Scheduling Representative
Thompson Health —Canandaigua, NY
- $18.34 - $22.00 an hour
- Part-time
- Customer service
- Urgent Care
- Mid-level
Quick Apply
Benefits and Leave Analyst
Nixon Peabody LLP —Victor, NY
- $63,500 - $90,750 a year
- Full-time
- Hybrid work
- HIPAA
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Account Representative - State Farm Agent Team Member
Lino Reale - State Farm Agent —Victor, NY
- $45,000 - $100,000 a year
- Full-time
- Office
- Marketing
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Emergency Department Representative /Technician
Thompson Health —Canandaigua, NY
- $19.94 - $25.00 an hour
- Full-time
- Acute care
- Customer service
- BLS Certification
- Free parking
- Health insurance
Quick Apply
Retail Sales Associate
Skechers USA Retail, LLC —Waterloo, NY
- $17.50 - $18.57 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Account Representative - State Farm Agent Team Member
Ryan Bush - State Farm Agent —Canandaigua, NY
- $45,000 - $100,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Health insurance
- Paid time off
Quick Apply
Retail Merchandiser - Walmart
PRE-US —Waterloo, NY
- $16 an hour
- Part-time
- 18 years or older
- Merchandising
- US work authorization
- Flexible schedule
Quick Apply
Full Time Brand Ambassador
Ralph Lauren —Waterloo, NY
- $15.00 - $19.72 an hour
- Full-time
- Ability to walk for extended periods
- Office
- Travel
2d

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Customer Success Representative

Brite -
Victor, NY

Apply Now

Job Details

Full-time
$65,000 - $80,000 a year

Qualifications

Customer communication
Network hardware support
Azure
Hardware maintenance
Public Cloud
Windows
Software installation
Computer hardware
Hardware support
Hardware management
Microsoft 365 support
Windows Server administration
Network infrastructure management
Desktop administration
IT department experience

Full Job Description

JOB SUMMARY

The Customer Success Representative (CSR) is responsible for developing and maintaining a successful relationship for their assigned Clients. The CSR is the face of Brite for our managed IT Clients and is required to be forward thinking, confident, well organized and can handle difficult conversations. The daily duties of CSR’s are to ensure the technologies that Brite puts in place for our clients are performing as expected, configurations of those technologies are at or exceeding our best practices and that planning/budgeting data is being gathered to help keep the client’s infrastructure up-to-date and secure. CSRs should have a technical understanding of common Information Technology hardware and software for example Windows Servers, Firewalls, Microsoft 365, and Azure.

ESSENTIAL FUNCTIONS

Responsible for preparing and analyzing reports that highlight the services the customer has purchased from Brite.
Schedule monthly reviews with clients to review reports and helpdesk statistics.
Identifying gaps or improvements needed for networks, server hardware & operating systems, Microsoft 365, Azure, and cybersecurity. This includes the lifecycle management of the solution, configuration and budgeting of the project.
Create internal service tickets or opportunities that document the enhancements that should be made in the customer’s environment.
Quote and purchase the common technologies within customers environments, such as laptops, desktops, network equipment, software licensing, etc.
Meet with Strategic Technical Consultants, Customer Success Manager, Service Delivery Managers & Project Managers to communicate findings for outstanding client issues.
Update and maintain accurate details/procedures in documentation repository starting with new customer onboarding through continual customer hygiene.
Prepare for and attend weekly service meetings, daily huddle meetings and regularly scheduled Standards & Alignment meetings.
Consistent with follow through on findings to ensure issues are being completed or recommended.
Attend company sponsored service and product training events.
Participate in vendor certification programs.

OTHER DUTIES

Accomplishes all other duties and tasks as appropriately assigned or requested.

EDUCATION & EXPERIENCE

Strong background in Information Technology with high level of detail, organization, and communication skills.
Bachelor’s degree preferred.
Knowledge in PSA, RMM, and other MSP Tools.
IT certifications preferred (A+, Server+, Security+, Microsoft)
Minimum of 2 years of experience as a Systems Administrator, IT Manager or in service delivery or an equivalent combination of education and experience sufficient to successfully perform the essential duties.

KNOWLEDGE, SKILLS & ABILITIES

Must have an understanding with Microsoft 365, Azure, Windows Servers, installing and maintaining computer hardware, operating systems, networks, and software applications in a business setting.
Ability to adapt changes in Customer behavior due to outstanding issues.
Ability to teach others.
Strong and formal written and verbal communication skills.
Ability to handle stressful situations in a congenial manner.
Excellent organization and administrative skills.
Ability to plan and prioritize to achieve a defined objective.
Ability to review processes and recommend changes through a change management process.
Attention to detail.
Ability to travel as needed.
Ability to audit and find technical discrepancies.
Ability to work independently or as a team.

Brite is proud to be an equal opportunity employer.

Compensation: $65,000 – $80,000 annually, based on experience.

If interested please email resume to Max O’Rourke, [email protected]

Apply Now

Refine Your Search

customer success representative jobs in newark, ny

Customer Success Representative

Customer Service Representative - State Farm Agent Team Member

Call Center Representative - Debt Counselor 2452 031326

Event Representative

Automotive BDC Representative

New York Life Accelerated Path to Management Program

Field Service Onsite Relationship Specialist 94403

Manager Client Services Ops- Enterprise

Manager Client Services Ops-Growth

Sales Representative – Biotech (Entry)

Quality Assurance Specialist- Audit

Internet Sales Coordinator - Automotive

Rehab Scheduling Representative

Benefits and Leave Analyst

Account Representative - State Farm Agent Team Member

Emergency Department Representative /Technician

Retail Sales Associate

Account Representative - State Farm Agent Team Member

Retail Merchandiser - Walmart

Full Time Brand Ambassador

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