Top 678 Customer service representative Jobs in Newport Ky

Customer Service Representative
QUIPT HOME MEDICAL INC —Wilder, KY
- Microsoft Excel
- High school diploma or GED
- Typing
- Paid holidays
- Disability insurance
Quick Apply
Customer Connections Rep I - Full time
Cincinnati Children's Hospital —Cincinnati, OH
- $17.49 - $20.99 an hour
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- Children
19h
Client Relations Specialist
Supreme Elite —Crestview Hills, KY
- $26.87 - $32.43 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative- Train Onsite Work from Home Salary up to $21/hourly
Citi —Florence, KY
- Up to $21 an hour
- Full-time
- Windows
- High school diploma or GED
- In-person
- Paid holidays
- Disability insurance
6d
Patient Service Representative
AmeriMed West Chester —West Chester, OH
- $20.46 - $28.90 an hour
- Full-time
- HIPAA
- High school diploma or GED
- 1 year
- Health insurance
- Paid time off
Patient Representative II
Cincinnati Children's Hospital —Cincinnati, OH
- $18.16 - $22.25 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
1d
Patient Rep I - Part Time .7
Cincinnati Children's Hospital —Cincinnati, OH
- $17.49 - $20.99 an hour
- Part-time
- Remote
- HIPAA
- High school diploma or GED
- Children
1d
Customer Service Representative
Williams-Sonoma Inc. Customer Care Centers —Cincinnati, OH
- From $15 an hour
- Full-time
- Remote
- Residential
- 1 year
- Communication skills
- Paid time off
- Work from home
9h
Customer Service Associate
Iron Haul —Cold Spring, KY
- $22 - $24 an hour
- Full-time
- High school diploma or GED
- In-person
- Communication skills
- Health insurance
Quick Apply
7d
Ambulatory Access Center Representative, Ambulatory Scheduling, Fulltime, First Shift
UC Health, LLC —Cincinnati, OH
- Full-time
- Writing skills
- No experience needed
- High school diploma or GED
Quick Apply
Scheduling Associate
TriHealth —Norwood, OH
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Computer skills
- Health insurance
- Dental insurance
13d
Customer Service Representative- Covington, KY
Fidelity Investments —Covington, KY
- Full-time
- Analysis skills
- Entry level
Customer Service Representative
Babble Engagement Network —Cincinnati, OH
- $23 - $28 an hour
- Full-time
- Sales
- Administrative experience
- Conflict management
- Paid training
- Health insurance
Quick Apply
6d
Delivery Station Customer Service Associate, DSL
Amazon.com Services LLC —Florence, KY
- $18 - $25 an hour
- Full-time
- Microsoft Outlook
- Merchandising
- Windows
- Employee assistance program
- 401(k) matching
Customer Service Representative
GoGoMeds —Southgate, KY
- From $18 an hour
- Full-time
- Bilingual
- Medical office experience
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Client Service Representative
Storyteller Travel Agency —Burlington, KY
- $55,000 - $80,000 a year
- Part-time
- Hybrid work
- Bilingual
- Computer literacy
- Office
- Flexible schedule
Quick Apply
5d
Customer Service Specialist
Brighton Center Inc —Newport, KY
- $17 - $18 an hour
- Microsoft Excel
- Office
- Driver's License
- 403(b) matching
- Paid holidays
Quick Apply
8h
Inbound Call Operator
Lai Nguyen Supply LLC —Cincinnati, OH
- $23.87 - $28.75 an hour
- Full-time
- Customer service
- Analysis skills
- Typing
- Health insurance
- Dental insurance
Quick Apply
9d
Client Coordinator
Maxim Healthcare —Blue Ash, OH
- $20 - $22 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
Customer Service Representative (Phones)
Crescent Insurance —Florence, KY
- $18 - $20 an hour
- Part-time
- Customer service
- Computer literacy
- English
- On-the-job training
Quick Apply

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Customer Service Representative

QUIPT HOME MEDICAL INC -
Wilder, KY

Quick Apply

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Excel
Phone communication
Word embeddings
Filing
High school diploma or GED
Fax machines
Telephone systems
Multi-line phone systems
Typing
Clerical experience
Productivity software
Faxing

Full Job Description

Description:

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Position: Customer Service Representative

Position Reports To

Branch Manager/CSR Director

Position Summary

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts us either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.

Let’s start with what’s important to you. The Benefits.....

Medical Insurance- multiple plans to choose from
Dental & Vision Insurance
Short Term Disability & Long Term Disability Options
Life Insurance
Generous PTO plan
Paid Holidays
401K
401K match
Competitive Pay

Essential Responsibilities:

Have a comprehensive understanding of the following:

All products we carry
Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
Basic Brightree Functions
Proper Intake Procedures
Insurance Verification and Eligibility
CMN Requirements and Prior Authorizations
Documentation Requirements of the Equipment
Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
Difference Between Verbal, Written and WOPD orders
Complaint Resolution Procedures
Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
All patient files and information are maintained and current at all times.
Participates in company training programs
Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
Timely filing of all necessary paperwork into patient charts.
Assist in working various computer reports for quality assurance.
Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
Strict adherence to all company policies and procedures.
Performs schedules hours, staggered shifts in accordance to the needs of the company.
Perform all above duties in other company locations when required.
May perform other duties not specifically listed in this position description as assigned by supervisor.
Continually strive to develop your knowledge and skills in all areas of your job.

Requirements:

Position Qualifications

High School Diploma or equivalent
Previous experience in a Clerical or Customer Service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred

Continuing Education

As designated by management to include company in services and off-site training programs as appropriate to industry and position.

FLSA Status

Non-Exempt

Licenses, etc.

None

Quick Apply

Refine Your Search

customer service representative jobs in newport ky

Customer Service Representative

Customer Connections Rep I - Full time

Client Relations Specialist

Customer Service Representative- Train Onsite Work from Home Salary up to $21/hourly

Patient Service Representative

Patient Representative II

Patient Rep I - Part Time .7

Customer Service Representative

Customer Service Associate

Ambulatory Access Center Representative, Ambulatory Scheduling, Fulltime, First Shift

Scheduling Associate

Customer Service Representative- Covington, KY

Customer Service Representative

Delivery Station Customer Service Associate, DSL

Customer Service Representative

Client Service Representative

Customer Service Specialist

Inbound Call Operator

Client Coordinator

Customer Service Representative (Phones)

I want to receive the latest job alert for customer service representative in newport ky

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