Top 16 Helpdesk technician Jobs in Niagara Falls, Ny

Help Desk Technician II
Health System Services Ltd —Niagara Falls, NY
- $62,500 - $70,000 a year
- Monday to Friday
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
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Temporary IT Service Desk Technician
NOCO Energy Corp —Tonawanda, NY
- $24 - $28 an hour
- Temporary
- Computer science
- Computer Science
- Mid-level
- Paid training
- Health savings account
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Information Technology (IT) Helpdesk Technician
FeedMore WNY Foundation, Inc. —Buffalo, NY
- $23 - $28 an hour
- Full-time
- Serving
- Google Workspace
- Windows
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Help Desk Support Technician
SAIC —Buffalo, NY
- $40,001 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
3d
Help Desk L2 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $18.51 - $24.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Help Desk L1 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $15.50 - $18.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —North Tonawanda, NY
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Buffalo, NY
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Bowmansville, NY
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
1st Shift: Maintenance, Repairs, and Operations Technician Assistant/Press Assistant
Resource Label Group —Buffalo, NY
- $22 - $24 an hour
- Overtime
- Carpentry
- Basic math
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
1d

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Tapecon Inc —Buffalo, NY
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Mueller Reports —Tonawanda, NY
Provide technical support for on-premises and remote employees, and customers via Jira ticketing system and telephone, including email, Teams chat and/or remote…
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3d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
10d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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helpdesk technician jobs near niagara falls, ny

Help Desk Technician II

Health System Services Ltd -
Niagara Falls, NY

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Job Details

$62,500 - $70,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance

Qualifications

Network troubleshooting
IT user and group management
Phone communication
Procedural guides
Software deployment
Laptop (troubleshooting support)
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Help files
Associate's degree in information technology
Internal employee customer service
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Remote access management
Hardware configuration
Remote access software
Customer support ticket management
Desktop applications
Organizational skills
MFA
System deployment
VPN management
Online help documentation
Desktop administration
Associate's degree
Escalation handling
Communication skills

Full Job Description

Are you E.P.I.C?!

Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us at HSS where we are passionate about healthcare and providing seamless services to our clients and colleagues.

About the Position

The Help Desk Technician II serves as the single point of contact for staff technology issues, providing day-to-day support through tickets, phone calls, and walk-up assistance. This role supports users with account access, device setup, common application issues, and basic troubleshooting while helping maintain a smooth and secure technology experience across the organization.

What We’re Looking For

Serve as the single point of contact for staff IT issues, including tickets, calls, and walk-up support.
Handle password resets, account access, email issues, basic application errors, and printer or connectivity problems.
Set up and configure laptops, desktops, phones, and standard software for new hires; handle offboarding device wipes and returns.
Create quick guides and short how-tos for common tasks such as VPN, MFA, and secure remote access.
Log, track, and update support requests in the ticketing system, ensuring issues are documented clearly and routed appropriately.
Troubleshoot hardware, software, and basic network or connectivity issues, escalating more complex matters when needed.
Deliver friendly, clear support to employees with a wide range of technical experience.

Qualifications for Success

Associate degree or technical training in Information Technology or a related field strongly preferred.
Relevant certifications such as CompTIA A+ or similar technical training are a plus.
Experience in help desk, IT support, desktop support, or technical customer service is required.
Familiarity with Windows environments, Microsoft 365, account management, device deployment, and basic troubleshooting is preferred.
Strong communication, documentation, customer service, and problem-solving skills.
Ability to explain common technical steps clearly and create simple user instructions for recurring tasks.

What You Get - Benefits That Go Beyond the Basics

Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well.
Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked.
Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays.
Extra Support When You Need It - Short Term Disability (optional) and Company Paid Long-Term Disability and Free Confidential Employee Assistance Program.
Be Part of Something Bigger - Join an organization that values giving back through community programs.

Compensation

$62,500 - $70,000 annually, dependent on experience

Shift

8:30am – 5:00pm, Monday - Friday

Location

Wheatfield, New York

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helpdesk technician jobs in niagara falls, ny

Help Desk Technician II

Temporary IT Service Desk Technician

Information Technology (IT) Helpdesk Technician

Help Desk Support Technician

Help Desk L2 Tech In-Person Local to Buffalo, NY

Help Desk L1 Tech In-Person Local to Buffalo, NY

Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

1st Shift: Maintenance, Repairs, and Operations Technician Assistant/Press Assistant

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