Top 37 Customer service/sales representative Jobs in Nicholasville, Ky

Customer Service Representative Tier 2
Helpware —Lexington, KY
- $21 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
6d
Customer Service/Sales Representative
Proliferation Marketing —Lexington, KY
- $4,000 - $8,000 a month
- Contract
- Background check
- No experience needed
- Fair chance
- Flexible schedule
Quick Apply
9d
Retail Manager in Training Full Time
Sun Tan City - STC Management Group, LLC —Nicholasville, KY
- $17 - $22 an hour
- Weekends as needed
- Microsoft Outlook
- Ability to walk for extended periods
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Service Sales Representative - First Aid and Safety
Cintas —Lexington, KY
- Full-time
- Sales
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
6d
Parts and Service Sales Representative - PSSR
Brown Equipment, LLC —Lexington, KY
- $60,000 - $70,000 a year
- Mid-level
- Communication skills
- Mechanical knowledge
- Paid holidays
- Paid time off
Quick Apply
Customer Service Representative
TwinSpires —Lexington, KY
- Weekends as needed
- Sales
- Computer literacy
- Office
Quick Apply
Financial Service Representative
Attain Finance —Lexington, KY
- $16.00 - $22.50 an hour
- Weekends as needed
- No experience needed
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Product Support Sales Representative
Joy Global Underground —Lexington, KY
- $68,200 - $85,300 a year
- Clean driving record
- English
- Mid-level
Quick Apply
Wireless Sales Representative
StoneLion Solutions, Inc —Lexington, KY
- $800 - $1,300 a week
- Urgently hiring
- Background check
- No experience needed
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
3d
Sales Associate (Part-Time) - Eastland, Lexington, KY
DTLR —Lexington, KY
- Extended hours
- Merchandising
- Maintenance
- English
Financial Service Representative
Heights Finance Corporation —Lexington, KY
- $16.00 - $22.50 an hour
- Weekends as needed
- No experience needed
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service Representative - State Farm Agent Team Member
Alan Walters - State Farm Agent —Winchester, KY
- $30,000 - $70,000 a year
- Full-time
- Office
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Sales Advisor - Lexington, KY
GOODYEAR —Lexington, KY
- Weekends as needed
- 18 years or older
- Heavy lifting
- High school diploma or GED
- Health insurance
- 401(k)
JD Associate - Fayette Mall, Fayette, KY
Finish Line —Lexington, KY
- Part-time
- 18 years or older
- Merchandising
- Maintenance
- Employee discount
- Opportunities for advancement
Route Specialist (4-Day Workweek)
Cintas —Lexington, KY
- Full-time
- Sales
- Military
- Maintenance
- Profit sharing
- AD&D insurance
12d
Sales Outside
Foundation Building Materials —Lexington, KY
- Full-time
- Mid-level
- Residential
- Bachelor's degree
- Health savings account
- AD&D insurance
JD Store Management - Fayette Mall, Fayette, KY
Finish Line —Lexington, KY
- Weekends as needed
- 18 years or older
- Inventory management
- Merchandising
- Health insurance
- Employee discount
Retail Sales Associate
Cricket Wireless Authorized Dealer —Winchester, KY
- From $13 an hour
- 8 hour shift
- Fair chance
- In-person
- Communication skills
- Opportunities for advancement
Quick Apply
Finish Line Macy's Store Management - Fayette Mall, Lexington, KY
Finish Line —Lexington, KY
- Weekends as needed
- 18 years or older
- Merchandising
- English
- Health insurance
- Employee discount
Finish Line Macy's Store Associate - Fayette Mall, Lexington, KY
Finish Line —Lexington, KY
- Part-time
- 18 years or older
- Merchandising
- Maintenance
- Employee discount
- Opportunities for advancement

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Customer Service Representative Tier 2

Helpware -
Lexington, KY

Quick Apply

Job Details

Full-time
$21 an hour
6 days ago

Qualifications

Record keeping
Managing customer accounts
Customer communication
Customer returns handling
Account troubleshooting
Incident Escalation
Improving operational efficiency
Refund processing
Continuous improvement
Warranty issues management
Billing issue inquiries
Order issue resolution

Full Job Description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.

Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.

Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.

Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.

Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.

Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.

Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.

Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.

Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.

Other related tasks as assigned by the client or Helpware management.

Qualifications:

At least 2–4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.

Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.

Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.

Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.

Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.

Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.

Highly organized with exceptional attention to detail and the ability to document cases accurately.

Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.

Experience mentoring, coaching, or providing guidance to frontline agents is preferred.

Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.

Quick Apply

Refine Your Search

customer service/sales representative jobs in nicholasville, ky

Customer Service Representative Tier 2

Customer Service/Sales Representative

Retail Manager in Training Full Time

Service Sales Representative - First Aid and Safety

Parts and Service Sales Representative - PSSR

Customer Service Representative

Financial Service Representative

Product Support Sales Representative

Wireless Sales Representative

Sales Associate (Part-Time) - Eastland, Lexington, KY

Financial Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Sales Advisor - Lexington, KY

JD Associate - Fayette Mall, Fayette, KY

Route Specialist (4-Day Workweek)

Sales Outside

JD Store Management - Fayette Mall, Fayette, KY

Retail Sales Associate

Finish Line Macy's Store Management - Fayette Mall, Lexington, KY

Finish Line Macy's Store Associate - Fayette Mall, Lexington, KY

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