Top 241 Customer service representative Jobs in Nicholasville, Ky

Patient Services Representative
Saint Joseph Medical Group —Lexington, KY
- $16.06 - $22.69 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Analysis skills
1d
Customer Service Representative Tier 2
Helpware —Lexington, KY
- $21 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
6d
CALL CENTER REPRESENTATIVE
Whitaker Bank Corp of Kentucky —Lexington, KY
- Full-time
- Word processing
- Writing skills
- Basic math
Quick Apply
6d
Call Center Agent
Integrated Security Solutions —Nicholasville, KY
- $14 - $15 an hour
- Full-time
- Background check
- English
- Organizational skills
Quick Apply
Customer Access Assistant/UKHC
University of Kentucky —Lexington, KY
- $16.20 - $24.82 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Customer Service Representative (Work From Home)
SCS-WM LLC —Lexington, KY
- Full-time
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Work from home
Quick Apply
Customer Service Representative (CSR)
Baldwin CPAs, PLLC —Richmond, KY
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Representative
GALLS —Lexington, KY
- Full-time
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
12d
Customer Service Representative
VITALIZING BUSINESS SOLUTIONS INC —Winchester, KY
- $15 an hour
- Seasonal
- Background check
- High school diploma or GED
- Entry level
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Nicholasville, KY
- From $16.83 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
STEPS Patient Engagement Rep Associate
University of Kentucky —Lexington, KY
- $20 an hour
- Full-time
- Background check
- Pass drug screening
- HIPAA
4d
Medical Call Center - Must live in Lexington area, full benefits, no weekends, 401k!
Retina Associates of Kentucky —Lexington, KY
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Representative
Westshore Home —Lexington, KY
- $20 - $24 an hour
- Full-time
- Background check
- Pass drug screening
- Office
- Paid training
- Paid holidays
Quick Apply
2d
Traveler Support Center Specialist
Corpay —Lexington, KY
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
5d
Delivery Experience Coordinator
Tempur Sealy —Lexington, KY
- $34,000 - $48,000 a year
- Full-time
- Inventory management
- Office
- Leadership
- Disability insurance
- Health insurance
Customer Svc Rep/UKHC
University of Kentucky —Lexington, KY
- $19.00 - $30.09 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Pass drug screening
3d
Support Specialist
Amerilife Group, LLC —Lexington, KY
- Part-time
- Background check
- Communication skills
- Entry level
- Disability insurance
- Health insurance
9d
Call Center Representative - Full Time - Winchester Operations
Peoples Exchange Bank —Winchester, KY
- $16.85 - $25.27 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
Client Service Associate
Raymond James Financial, Inc. —Lexington, KY
- Full-time
- Writing skills
- Research
- Mid-level
- Paid holidays
- Health insurance
Customer Relations Representative - State Farm Agent Team Member
Tim Green State Farm —Winchester, KY
- $40,000 - $60,000 a year
- Office
- Entry level
- Under 1 year
- Paid parental leave
- Paid holidays
Quick Apply
14d

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Patient Services Representative

Saint Joseph Medical Group -
Lexington, KY

Apply Now

Job Details

Full-time
$16.06 - $22.69 an hour
1 day ago

Qualifications

High school diploma or GED

Full Job Description

Job Summary and Responsibilities

Candidates must live in or around Lexington Kentucky.
While this position is remote, you may be required to attend training or meetings on site.

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

Patient Service

- - Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
- - As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers.
- - Update patients of the status of their referral or authorizations.
- - Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
- - Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
- - Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
- - Communicates to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.
- - Sends out accurate and complete communication to physicians or other healthcare providers.

- - Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate patient issue-resolution by referring the matter to an issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter.

- - Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff, patients, families, and other internal and external customers.

- - Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving.

- - Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has or can be found. Ability to clearly articulate a response to the patient using appropriate voice modulation.

- - Exceptional patient/customer service skills including effective and efficient problem solving and analytical skills.

Job Requirements

Required

High School Graduate General Education, upon hire or
High School GED General Studies, upon hire
None, upon hire

Preferred

Other 1 Year of Higher Education/College, upon hire

Where You'll Work

Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).

CHI Saint Joseph Health is part of CommonSpirit Health, a non-proﬁt, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.

Pay Range
$16.06 - $22.69 /hour

Apply Now

Refine Your Search

customer service representative jobs in nicholasville, ky

Patient Services Representative

Customer Service Representative Tier 2

CALL CENTER REPRESENTATIVE

Call Center Agent

Customer Access Assistant/UKHC

Customer Service Representative (Work From Home)

Customer Service Representative (CSR)

Customer Experience Representative

Customer Service Representative

Bilingual Multi-Location Customer Service Specialist (Spanish)

STEPS Patient Engagement Rep Associate

Medical Call Center - Must live in Lexington area, full benefits, no weekends, 401k!

Customer Service Representative

Traveler Support Center Specialist

Delivery Experience Coordinator

Customer Svc Rep/UKHC

Support Specialist

Call Center Representative - Full Time - Winchester Operations

Client Service Associate

Customer Relations Representative - State Farm Agent Team Member

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