Top 194 Customer service representative Jobs in Nitro, Wv

Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Charleston, WV
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
1d
CALL CENTER REPRESENTATIVE - EVENING AND WEEKENDS
Best Virginia Heating & Cooling —Scott Depot, WV
- $18 - $20 an hour
- Weekends as needed
- Remote
- High school diploma or GED
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
Cust Serv Rep
Motion Industries (MOT) —Nitro, WV
- Full-time
- Sales
- Computer literacy
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Brenntag Mid-South, LLC —Saint Albans, WV
- Overtime
- Mid-level
- 2 years
- Communication skills
- Paid parental leave
- Health insurance
Quick Apply
Customer Service Representative
Poca Valley Bank —Winfield, WV
- $15 - $21 an hour
- Part-time
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Patient Contact Center Associate
FamilyCare Health Centers —Saint Albans, WV
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Research
Quick Apply
9d
Customer Service Representative
City National Bank of WV —Teays, WV
- Full-time
- Office
- High school diploma or GED
- Computer skills
- Health insurance
- Opportunities for advancement
Quick Apply
18h
Client Success Representative (Remote)
Demand.com —Charleston, WV
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representative
West Virginia International Yeager Airport —Charleston, WV
- $14.50 - $15.00 an hour
- Full-time
- Bilingual
- Background check
- Google Workspace
- Health savings account
- Health insurance
Quick Apply
13d
Customer Service Representative
Contact Government Services, LLC —Charleston, WV
- $15 - $16 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Advocate - Hybrid - Charleston, WV Only
ModivCare Solutions, LLC —Charleston, WV
- $17.50 - $19.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- AD&D insurance
Quick Apply
Claims/Customer Service Rep
The Health Plan of West Virginia Inc —Charleston, WV
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
Quick Apply
Customer Service Representative
U-Haul —Saint Albans, WV
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Representative - State Farm Agent Team Member
Wade Walters - State Farm Agent —Nitro, WV
- $45,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative - FT Float - Charleston Area
City National Bank of WV —Saint Albans, WV
- Full-time
- Office
- High school diploma or GED
- Computer skills
- Health insurance
- Opportunities for advancement
Quick Apply
Service Customer Care Rep
Crown Equipment Corporation —Charleston, WV
- High school diploma or GED
- Math
- US work authorization
- Paid parental leave
- Paid holidays
Airport Customer Service Agent - CRW
Unifi Aviation, LLC —Charleston, WV
- $15 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
11d
Intake Coordinator - Call Center Remote WV Only
Highland Hospital —Charleston, WV
- Full-time
- CPR Certification
- Patient monitoring
- BLS Certification
Quick Apply
Customer Care Representative -- CAMC Cancer Center Oncology -- Cancer Center Building
Mon Health —Charleston, WV
- Overtime
- High school diploma or GED
- Entry level
Fiber Internet Tech and Billing Representative
ibex Limited —Charleston, WV
- 18 years or older
- Residential
- Typing
- Paid training

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Customer Service Advocate II (Remote)

CareFirst BlueCross BlueShield -
Charleston, WV

Quick Apply

Job Details

Full-time
$39,240 - $71,940 a year
1 day ago

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Prioritize workflow & multitask efficiently in a fast-paced environment while using multiple skill sets with demonstrated proficiency.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in system testing as needed and ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: 3 years customer service experience.

Preferred Qualifications:

3 years experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $39,240 - $71,940

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-LY1

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Refine Your Search

customer service representative jobs in nitro, wv

Customer Service Advocate II (Remote)

CALL CENTER REPRESENTATIVE - EVENING AND WEEKENDS

Cust Serv Rep

Customer Service Representative

Customer Service Representative

Patient Contact Center Associate

Customer Service Representative

Client Success Representative (Remote)

Customer Service Representative

Customer Service Representative

Customer Advocate - Hybrid - Charleston, WV Only

Claims/Customer Service Rep

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - FT Float - Charleston Area

Service Customer Care Rep

Airport Customer Service Agent - CRW

Intake Coordinator - Call Center Remote WV Only

Customer Care Representative -- CAMC Cancer Center Oncology -- Cancer Center Building

Fiber Internet Tech and Billing Representative

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