Top 149 Dispatcher Jobs in Norcross, Ga

Service Coordinator
Corvant —Marietta, GA
- 5 years
- Mid-level
- Mentoring
Quick Apply
Dispatcher
Bardi Heating, Cooling and Plumbing —Norcross, GA
- $25 - $26 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Dispatcher
Penn Tank Lines, Inc. —Doraville, GA
- $50,000 - $60,000 a year
- Full-time
- Customer service
- Military
- Data analysis skills
- Disability insurance
- Health insurance
Quick Apply
5d
Customer Service Representative/Dispatcher
Chen Plumbing —Norcross, GA
- $19 - $25 an hour
- Full-time
- Mid-level
- Office
- Reliable transportation
- Paid holidays
- Health insurance
Quick Apply
13d
Distribution Center Transportation Dispatch
Mayer —Norcross, GA
- Full-time
- Office
- High school diploma or GED
- Analysis skills
- Commuter assistance
- Health savings account
Quick Apply
3d
Security Dispatcher
Children's Healthcare of Atlanta —Brookhaven, GA
- Full-time
- Military
- High school diploma or GED
- Children
Quick Apply
Dispatcher
AMR —Roswell, GA
- Urgently hiring
- High school diploma or GED
- Organizational skills
- Entry level
8d
Dispatcher
Cadence Petroleum —Norcross, GA
- Full-time
- Management
- Mid-level
- Computer skills
- Health savings account
- Paid holidays
Quick Apply
Dispatcher
Empire Auto Parts —Peachtree Corners, GA
- $22 an hour
- No weekends
- 18 years or older
- Clean driving record
- Computer literacy
- Paid training
- Health savings account
Quick Apply
6d
Dispatcher
TE Certified Electrical, Plumbing, Heating & Cooling —Lawrenceville, GA
- $18 - $23 an hour
- Full-time
- Mid-level
- Office
- Residential
Quick Apply
Customer Success Team Member, Dispatch
Impact Home Services II LLC —Norcross, GA
- $20 - $25 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Dispatcher
PV Heating, Cooling, & Plumbing —Atlanta, GA
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Paid training
- Paid holidays
Quick Apply
Police Dispatcher - Emory Police Department
Emory University —Atlanta, GA
- Full-time
- Customer service
- High school diploma or GED
- University
Communications Dispatcher I (APD E911)
City of Atlanta, GA —Atlanta, GA
- $21.29 an hour
- Full-time
- Typing
- Entry level
Logistics Coordinator
Ameriserve —Tucker, GA
- Computer literacy
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
13d
Service Coordinator
Daikin Applied —Marietta, GA
- $23.65 - $37.69 an hour
- Full-time
- OSHA
- Mid-level
- Office
- Paid holidays
- Health insurance
Account Manager
Covenant Logistics —Norcross, GA
- $56,147 - $88,833 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
4d
Dispatch Service Coordinator
City of Lawrenceville, GA —Lawrenceville, GA
- $51,597.57 - $62,660.85 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health savings account
- AD&D insurance
4d
Dispatcher
Central EMS —Roswell, GA
- Microsoft Excel
- High school diploma or GED
- Organizational skills
Dispatcher
Casteel Air —Lawrenceville, GA
- $18 - $22 an hour
- Full-time
- English
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
2d

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Service Coordinator

Corvant -
Marietta, GA

Quick Apply

Job Details

Qualifications

Optimizing workflow processes
Customer follow-ups
Customer communication
Pricing
Budget management
Customer relationship building
Accounts receivable management
Team leadership
Workflow management (operations management method)
Service scheduling
Staff scheduling
Customer satisfaction tracking
Team scheduling
User training (technical support)
Managing clients in a customer support role
Dispatching
Sales quoting
Resource scheduling coordination
Mentoring
Forecasting
Leading team collaboration initiatives
Customer issue escalation
Progress management
CRM system proficiency
Productivity software
Customer satisfaction improvement
Mechanical knowledge
Operations planning

Full Job Description

Description:

Corvant About Us:

At Corvant, we provide specialty HVAC, plumbing, and mechanical services to mission-critical commercial and industrial environments. Our teams support essential facilities across data centers, healthcare, manufacturing, logistics, and education.

We deliver end-to-end solutions across the facility lifecycle, including design, prefabrication, installation, controls integration, and ongoing service. As one of the fastest-growing platforms in our space, we are focused on operational excellence, technical expertise, and building a high-performing team.

Description

The Service Coordinator will create a lasting impression for Corvant – Service Division by ensuring operational efficiency and excellent customer satisfaction by effectively managing service technicians’ schedules, overseeing service workflows, and optimizing the coordination of resources. This individual will take a proactive leadership role in mentoring junior coordinators, solving complex scheduling issues, and streamlining service operations.

Requirements:

Requirements

1. Technician Dispatch and Coordination

Lead the daily dispatch of service technicians, balancing skills, availability, and location to assign service calls effectively.
Provide technicians with critical job details, including job history, customer requirements, and other pertinent information to ensure smooth execution.
Monitor technician availability and progress throughout the day, adjusting as needed to maintain efficient routing and timely task completion.
Troubleshoot and resolve complex scheduling or field-related issues.

2. Service Workflow Management

Take ownership of the service workflow, ensuring work orders are completed on time and within budget.
Coordinate closely with service managers to forecast staffing needs based on upcoming service jobs and technician availability.
Ensure timely follow-up on incomplete service orders, schedule return trips when necessary, and coordinate with the procurement team to secure required parts.
Work with Service Manager(s) to process accurate billings daily and participate in collections efforts on Accounts Receivable as required.

3. Quote and Proposal Management

Generate detailed and accurate quotes for service jobs, collaborating with service managers and technicians to confirm scope and pricing.
Assist in preparing and presenting larger or more complex service quotes to customers, particularly for high-value projects.
Track quote approvals and follow up with clients, ensuring a seamless transition from quote generation to job execution.

4. Customer Relations and Scheduling

Serve as the main point of contact for key customers, ensuring a high level of service by confirming appointments, addressing scheduling concerns, and handling escalations.
Collaborate with customers on scheduling adjustments due to emergency calls, technician availability, or unforeseen delays, ensuring transparent communication.
Lead customer satisfaction initiatives by gathering feedback post-service and implementing process improvements where needed.

5. Materials and Resource Management

Supervise the staging and allocation of materials for service jobs, ensuring all necessary equipment and parts are available to technicians before dispatch.
Work closely with procurement to track and expedite the delivery of essential materials for critical service calls.

6. Team Leadership and Mentorship

Assist in training new team members, ensuring they are proficient in using scheduling software and CRM systems and understand the division's processes.
Identify areas for improvement within the coordination team and propose solutions to enhance overall service efficiency.

Required Knowledge, Skills, and Abilities

Minimum 5+ years of experience in service coordination, ideally within the construction, HVAC, or plumbing industries, preferred
Advanced knowledge of scheduling software, CRM systems, and Microsoft Office Suite.
Proven track record of managing complex schedules, resolving service delivery issues, and handling customer concerns.
Strong organizational skills, with the ability to prioritize tasks, multitask, and meet deadlines in a fast-paced environment.
Excellent communication skills, both written and verbal, to effectively liaise with technicians, customers, and internal teams.
In-depth knowledge of HVAC and plumbing systems and terminology.
Leadership experience or a demonstrated ability to mentor and lead a team.

SVCOPS

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