Top 4216 Guest experience manager Jobs in Norcross, Ga

Guest Services Manager - Hyatt Regency at Villa Christina
Hyatt Regency at Villa Christina Atlanta, GA —Brookhaven, GA
- $48,000 - $62,000 a year
- Extended hours
- Inventory management
- Mid-level
- Ability to climb stairs
- Health savings account
- Paid holidays
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7d
Airbnb Property Manager | Airbnb Experience REQUIRED
Hostiva LLC —Atlanta, GA
- $48,000 - $66,000 a year
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Communication skills
Quick Apply
9d
EXPERIENCE MANAGER
Flik Hospitality Group —Atlanta, GA
- $85,000 - $95,000 a year
- Full-time
- Background check
- Microsoft Excel
- Up to 50% travel
- Commuter assistance
- Paid parental leave
Quick Apply
Guest Experience Supervisor
Four Seasons —Atlanta, GA
- Weekends as needed
- Mid-level
- Hotel
- Travel
- Employee discount
14d
Hotel Guest Services Manager
Courtyard by Marriott Atlanta Windy Hill Ballpark —Atlanta, GA
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Executive Chef and General Manager
HH Hospitality - Hartsfield Atlanta —Atlanta, GA
- $90,000 - $100,000 a year
- Full-time
- ServSafe
- 5 years
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
14d
District Manager
Cedartown Foods D.B.A. Bojangles —Atlanta, GA
- $85,000 - $95,000 a year
- Full-time
- Background check
- ServSafe
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Construction Project Manager (Southeast or Midwest USA)
Majors Management, LLC —Atlanta, GA
- From $110,000 a year
- Full-time
- Background check
- Up to 50% travel
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Regional Director of Operations
Ascent Hospitality Management —Buford, GA
- $130,000 - $185,000 a year
- Full-time
- Office
- Hotel
- Bachelor's degree
- Relocation assistance
- Health insurance
Quick Apply
3d
Carmel is Hiring Fine Dining Bartenders — Upscale Seafood Restaurant in Buckhead
Carmel —Atlanta, GA
- $6 an hour + tips
- Part-time
- Bar
- Customer service
- 1 year
- Paid training
- Paid time off
Quick Apply
Leasing Agent
Aurora at 2700 Apartments —Lilburn, GA
- From $19 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
12d
Sales & Marketing Manager
Hard Rock International —Atlanta, GA
- Full-time
- Customer service
- Writing skills
- Office
Quick Apply
Kitchen Manager-PURE Taqueria Inman Park
PURE Taqueria —Inman Park, GA
- $52,000 - $56,000 a year
- ServSafe
- Basic math
- English
Quick Apply
Experienced General Manager - High Volume - (Bilingual Preferred)
Rreal Tacos —Atlanta, GA
- $70,000 - $80,000 a year
- Online Application
- Spanish
- English
- Continuous improvement
- Profit sharing
- Relocation assistance
Quick Apply
Over-the-Road OTR Driver (Class A)
Golden Waffles —Atlanta, GA
- Full-time
- Background check
- Clean driving record
- Customer service
- Disability insurance
- Health insurance
7h
General Manager
Chicken Salad Chick - 02 —Canton, GA
- Sales
- Mid-level
- 3 years
Quick Apply
Membership Sales
HOTWORX BUFORD (MALL OF GEORGIA) —Buford, GA
- $12 - $15 an hour
- Part-time
- Background check
- Sales
- Customer service
- Employee discount
- Flexible schedule
Quick Apply
Kitchen Manager
Mary Mac's Tea Room —Atlanta, GA
- $50,000 - $58,000 a year
- Weekends as needed
- Background check
- Inventory control
- ServSafe
- Paid training
- Health insurance
Quick Apply
Catering Sales Manager
Cafe Momentum Atlanta —Atlanta, GA
- From $50,000 a year
- Weekends as needed
- Management
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
General Manager - VARUNI NAPOLI DUNWOODY
Varuni Napoli Dunwoody —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Basic math
- Mid-level
- Supervising experience
- Paid training
- Paid time off
Quick Apply
2h

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guest experience manager jobs near norcross, ga

Guest Services Manager - Hyatt Regency at Villa Christina

Hyatt Regency at Villa Christina Atlanta, GA
Brookhaven, GA

Quick Apply

Job Details

Full-time
$48,000 - $62,000 a year
7 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Referral program

Qualifications

Computer operation
Customer communication
Managing teams in a customer support role
Coaching
Processing cash transactions
Managing hospitality teams
High school diploma or GED
Team development
Supervising experience
Mentoring
Property management systems (PMS)
Computer skills

Full Job Description

Position Summary

At Hyatt Regency Atlanta Perimeter at Villa Christina, exceptional hospitality begins with exceptional people. We are redefining hospitality through innovation, collaboration, and our People First culture.

We are seeking a dynamic Guest Services Manager who is passionate about creating memorable guest experiences, developing high-performing teams, and leading seamless Front Office operations.

Our Mission: Create Exceptional Guest Experiences.

Lead a welcoming, efficient, and service-focused Front Office operation that anticipates guest needs, resolves concerns, and ensures every arrival and departure reflects the highest standards of hospitality.

Key Responsibilities

Elevate the Guest Experience

Create memorable arrival, stay, and departure experiences that exceed guest expectations.
Maintain a visible leadership presence in the lobby and Front Office.
Respond promptly and professionally to guest requests, concerns, and service-recovery situations.
Review VIP arrivals, group activity, special requests, amenities, and guest preferences.
Build lasting guest relationships through genuine, personalized hospitality.
Promote guest loyalty programs and support strong guest-satisfaction results.

Lead and Develop People

Recruit, train, schedule, coach, and develop a high-performing Guest Services team.
Foster a culture of engagement, accountability, recognition, and continuous learning.
Set clear service and performance expectations and provide regular feedback.
Address attendance, performance, and conduct concerns in partnership with Human Resources and hotel leadership.
Lead by example and inspire associates to deliver exceptional service every day.

Drive Business Performance

Support occupancy, room revenue, labor, and departmental expense goals.
Monitor room inventory, rate changes, guest credit, house accounts, allowances, and Front Office transactions.
Review daily operational reports, Night Audit activity, guest feedback, forecasts, and shift documentation.
Analyze business levels and make appropriate staffing and operational adjustments.
Identify opportunities to improve efficiency, service delivery, and financial performance.

Lead Operational Excellence

Oversee daily Front Office operations, including arrivals, departures, room assignments, guest requests, and service recovery.
Ensure accurate cash handling, payment processing, bank reconciliation, key control, and financial documentation.
Maintain Hyatt brand standards, hotel policies, safety procedures, and guest-security requirements.
Ensure the Front Office, reception desk, and lobby remain clean, organized, and guest ready.
Support Front Desk operations during high occupancy, emergencies, staffing shortages, and peak business periods.
Participate in the Manager on Duty program as assigned.

Collaborate Across the Hotel

Partner with Housekeeping, Reservations, Sales, Engineering, Security, Food and Beverage, and hotel leadership to provide a seamless guest experience.
Communicate group activity, room priorities, maintenance concerns, special accommodations, and guest needs across departments.
Keep hotel leadership informed of significant guest, operational, safety, or staffing concerns.
Attend required hotel, departmental, and leadership meetings.

What You Bring

At least three years of hotel Front Office or guest-services experience.
At least two of supervisory or leadership experience in hospitality or a comparable customer-service environment.
High school diploma or equivalent.
Strong knowledge of Front Office operations, service recovery, room inventory, cash handling, and guest-service standards.
Experience using a hotel property-management system and standard business software.
Strong leadership, communication, organizational, and problem-solving skills.
The ability to remain calm, professional, and decisive in a fast-paced environment.
A passion for coaching, mentoring, and developing hospitality talent.
Flexibility to work evenings, weekends, holidays, and extended hours based on business needs.

Preferred

Associate or bachelor’s degree in hospitality management, business administration, or a related field.
Previous leadership experience in a full-service hotel.
Experience with Hyatt brand standards, guest loyalty programs, or related hotel systems.

Physical and Work Requirements

This position requires the ability to perform the essential functions of the role, with or without reasonable accommodation.

Frequently stand, walk, sit, communicate, and use a computer and telephone for extended periods.
Occasionally bend, reach, climb stairs, and lift or move items weighing up to 25 pounds.
Work in a fast-paced hotel environment with frequent interruptions and changing business demands.
Respond to operational needs throughout the hotel and remain available during emergencies when scheduled.
Maintain professional grooming and appearance standards.

What We Offer

Annual Salary Range: $48,000 - $62,000
Medical, Dental & Vision Insurance
Paid Time Off & Holiday Pay
401(k) Retirement Plan
Life Insurance, Short-Term Disability (STD) & Long-Term Disability (LTD)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Assistance Program (EAP)
Career Growth & Development Opportunities
Discounted Room Rates at Hyatt Hotels
Employee Referral Program

Ready to Make an Impact?

If you are an engaging hospitality leader who is energized by developing people, elevating guest experience, and delivering operational excellence, we would love to meet you.

Join Hyatt Regency Atlanta Perimeter at Villa Christina and help create memorable experiences for our guests, our associates, and our community.

Quick Apply

Refine Your Search

guest experience manager jobs in norcross, ga

Guest Services Manager - Hyatt Regency at Villa Christina

Airbnb Property Manager | Airbnb Experience REQUIRED

EXPERIENCE MANAGER

Guest Experience Supervisor

Hotel Guest Services Manager

Executive Chef and General Manager

District Manager

Construction Project Manager (Southeast or Midwest USA)

Regional Director of Operations

Carmel is Hiring Fine Dining Bartenders — Upscale Seafood Restaurant in Buckhead

Leasing Agent

Sales & Marketing Manager

Kitchen Manager-PURE Taqueria Inman Park

Experienced General Manager - High Volume - (Bilingual Preferred)

Over-the-Road OTR Driver (Class A)

General Manager

Membership Sales

Kitchen Manager

Catering Sales Manager

General Manager - VARUNI NAPOLI DUNWOODY

I want to receive the latest job alert for guest experience manager in norcross, ga

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