Top 60 Guest service agent Jobs in Norfolk Va

Guest Service Agent
Holiday Inn Express and Suites Norfolk —Norfolk, VA
- Microsoft Outlook
- Computer literacy
- English
Quick Apply
Front Desk
COMMONWEALTH LODGING MANAGEMENT LLC —Norfolk, VA
- $16 an hour
- Weekends as needed
- Computer literacy
- English
- Office
Quick Apply
Candlewood Suites Norfolk Airport - Front Desk Agent
Aimbridge Hospitality —Norfolk, VA
- $15 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent
MCR Hotels —Norfolk, VA
- $15 - $16 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent (PT)
Residence Inn by Marriott —Norfolk, VA
- $16 an hour
- Part-time
- Computer literacy
- Writing skills
- Hotel
Quick Apply
Guest Services Supervisor
Glass Light Hotel & Gallery —Norfolk, VA
- $19.50 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
11d
Guest Service Agent II
Embassy Suites Virginia Beach —Virginia Beach, VA
- $17 an hour
- Full-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply
Guest Service Agent - Part Time
La Quinta Inn Norfolk/Virginia Beach —Virginia Beach, VA
- From $15 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
14d
DTNA-Front Desk Agent
HARMONY HOSPITALITY INC —Norfolk, VA
- Part-time
- Hotel
- Entry level
Quick Apply
VA Beach - Front Desk Clerk
The Harrison Group —Virginia Beach, VA
- $15 - $18 an hour
- Part-time
- Hotel
- Organizational skills
- Ability to stand for extended periods
- Dental insurance
- 401(k)
Quick Apply
Guest Service Agent II
Marriott Virginia Beach —Virginia Beach, VA
- $16 an hour
- Full-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply
Front Office Manager
COMMONWEALTH LODGING MANAGEMENT LLC —Norfolk, VA
- $65,000 a year
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
12d
Front Desk Agent
Home2 Virginia Beach Princess Anne —Virginia Beach, VA
- $15 an hour
- Part-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent | Hotel Front Desk | Receptionist (PEP)
Hilton Garden Inn Virginia Beach Oceanfront —Virginia Beach, VA
- $16 an hour
- Seasonal
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
At Your Service Agent
Delta Hotels by Marriott Virginia Beach Waterfront Suites —Virginia Beach, VA
- $16 an hour
- Computer literacy
- Research
- Hotel
Quick Apply
Front Desk Agent (Evening Shift Only)
Hampton Inn Norfolk Naval Base —Norfolk, VA
- $14 an hour
- Overnight shift
- Bilingual
- In-person
- Communication skills
- Employee discount
Quick Apply
4d
Front Desk Sales Associate
Massage Envy —Virginia Beach, VA
- Full-time
- Ability to stand for extended periods
- Communication skills
- Entry level
Holiday Inn Oceanside/ Front Desk Agent - Part Time
COASTAL Hospitality Associates, LLC. —Virginia Beach, VA
- From $16 an hour
- Part-time
- English
- Hotel
- Leadership
- Free parking
- 401(k)
Quick Apply
Front Desk Attendant
Connect Talent Solutions —Virginia Beach, VA
- Entry level
- Resort
Front Desk Clerk- AM-PM Shifts
MARINA HOTEL LLC —Hampton, VA
- $15 - $16 an hour
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
11d

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guest service agent jobs near norfolk va

Guest Service Agent

Holiday Inn Express and Suites Norfolk
Norfolk, VA

Quick Apply

Job Details

Qualifications

Computer operation
Microsoft Outlook
Computer literacy
Spreadsheets
Word embeddings
English
High school diploma or GED
Desktop applications

Full Job Description

Guest Service Agent

Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guest’s complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

Duties and Responsibilities:

1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
9. Files room keys.
10. Knows how to use front office equipment.
11. Processes guest check-outs.
12. Posts and files all charges to guest, master, and city ledger accounts.
13. Follows procedures for issuing and closing safe deposit boxes.
14. Uses proper telephone etiquette.
15. Uses proper mail, package, and message handling procedures.
16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
17. Attends department meetings.
18. Coordinates guestroom maintenance work with the engineering and maintenance division.
19. Reports any unusual occurrences or request to the manager or assistant manager
20. Knows all safety and emergency procedures. Is aware of accident prevention policies.
21. Maintains the cleanliness and neatness of the front desk area.
22. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Requisites

EDUCATION and/or EXPERIENCE: High school diploma at a minimum required and 3 or more years of hotel operations experienced preferred.
LANGUAGE SKILLS: Must have developed language skills to the point to be able to:

Read and interpret documents in English such as routine correspondence, newspapers, periodicals, journals, and manuals.
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English to customers and employees.

REASONING ABILITY: Must have developed reasoning abilities to the point to be able to:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages.
Read and interpret business records and statistical reports.

COMPUTER SKILLS: Must have sufficient computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs implemented at the hotel, including but not limited to Microsoft Word, Microsoft Excel, Office 365, Microsoft Outlook, Company-issued internet browser programs, and Company-issued electronic mail programs. [NOTE: Company-issued software programs may change from time to time; the individual is required to learn the new programs and upgrades as soon as practicable after such items are provided to the hotel.]

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
Must be able to change activity frequently and cope with interruptions.

IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.

Quick Apply

Refine Your Search

guest service agent jobs in norfolk va

Guest Service Agent

Front Desk

Candlewood Suites Norfolk Airport - Front Desk Agent

Front Desk Agent

Front Desk Agent (PT)

Guest Services Supervisor

Guest Service Agent II

Guest Service Agent - Part Time

DTNA-Front Desk Agent

VA Beach - Front Desk Clerk

Guest Service Agent II

Front Office Manager

Front Desk Agent

Guest Service Agent | Hotel Front Desk | Receptionist (PEP)

At Your Service Agent

Front Desk Agent (Evening Shift Only)

Front Desk Sales Associate

Holiday Inn Oceanside/ Front Desk Agent - Part Time

Front Desk Attendant

Front Desk Clerk- AM-PM Shifts

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Guest Service Agent

Duties and Responsibilities:

Requisites

EDUCATION and/or EXPERIENCE: High school diploma at a minimum required and 3 or more years of hotel operations experienced preferred.
LANGUAGE SKILLS: Must have developed language skills to the point to be able to:

REASONING ABILITY: Must have developed reasoning abilities to the point to be able to:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages.
Read and interpret business records and statistical reports.

ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
Must be able to change activity frequently and cope with interruptions.

IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.

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guest service agent jobs in norfolk va

I want to receive the latest job alert for guest service agent in norfolk va

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Guest Service Agent

Duties and Responsibilities:

Requisites

EDUCATION and/or EXPERIENCE: High school diploma at a minimum required and 3 or more years of hotel operations experienced preferred. LANGUAGE SKILLS: Must have developed language skills to the point to be able to:

REASONING ABILITY: Must have developed reasoning abilities to the point to be able to:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages.Read and interpret business records and statistical reports.

ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.Must be able to change activity frequently and cope with interruptions.

IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.

EDUCATION and/or EXPERIENCE: High school diploma at a minimum required and 3 or more years of hotel operations experienced preferred.
LANGUAGE SKILLS: Must have developed language skills to the point to be able to:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages.
Read and interpret business records and statistical reports.

Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
Must be able to change activity frequently and cope with interruptions.