Top 13 Help desk analyst Jobs in Normal, Al

HelpDesk Analyst
Focus —Huntsville, AL
- $15.00 - $15.35 an hour
- Contract
- Computer literacy
- High school diploma or GED
- Associate's degree
Quick Apply
5d
IT Support Analyst
Madison Core Laboratories —Huntsville, AL
- $22.00 - $24.75 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
11d
Customer Experience Analyst
Summit 7 Systems —Huntsville, AL
- $50,000 - $60,000 a year
- Full-time
- Remote
- Computer Science
- Office
- Windows
- Dental insurance
- 401(k) matching
Quick Apply
6d
Enterprise Service Desk Analyst
Astrion —Huntsville, AL
- Full-time
- Computer science
- Computer Science
- Mid-level
Research Technology Support Specialist
Alabama A&M University —Normal, AL
- $47,300 - $60,200 a year
- Full-time
- Computer Science
- Research
- Mid-level
- Disability insurance
- Health insurance
System Administrator 4
Torch Technologies —Huntsville, AL
- Email
- Background check
- Computer science
- Azure
- Health savings account
- Paid holidays
9d
Enterprise Wide Prog/Analyst*
Sanmina Corporation —Huntsville, AL
- Computer science
- Computer Science
- Bachelor of Science
Project Analyst (DoD TS Clearance)
MartinFed —Redstone Arsenal, AL
- Full-time
- Mid-level
- Office
- Presentation skills
Quick Apply
9d
Chandra Operations Engineer, Part Time
Amentum —Huntsville, AL
- Overtime
- Bachelor of Science
- Office
- Doctor of Philosophy
- Employee stock purchase plan
- Paid holidays

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IT Support Analyst
Madison Core Laboratories —Huntsville, AL
The responsibilities of an IT Support Analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical…
$22.00 - $24.75 an hour
Quick Apply
11d
IT Support Coordinator, YSG HQ
Yorktown Systems Group —Huntsville, AL
Manage user accounts, group memberships, and license assignments. CompTIA A+, Security+, or similar certification (or in progress).
5d

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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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help desk analyst jobs near normal, al

HelpDesk Analyst

Focus -
Huntsville, AL

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Job Details

Contract
$15.00 - $15.35 an hour
5 days ago

Qualifications

Customer communication

Full Job Description

Job Summary: We are seeking a dedicated Level 1 Help Desk Technician to provide first-line technical support to our users. The ideal candidate will possess excellent problem-solving skills, effective communication abilities, and a foundational understanding of IT systems. This role involves addressing basic technical issues, assisting users with hardware and software inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

User Support: Respond promptly to incoming requests via telephone, email, or in-person, assisting users with hardware, software, and network-related issues.
Issue Identification: Diagnose and resolve basic technical problems by gathering pertinent information and utilizing provided tools and resources.
Escalation: Recognize complex issues and escalate them to higher-level support teams when necessary, ensuring detailed documentation of the problem.
Documentation: Maintain accurate records of user interactions, problems, and resolutions in the help desk ticketing system.
Resource Development: Contribute to the creation and maintenance of user guides and knowledge base articles to assist users in resolving common issues.
System Monitoring: Assist in monitoring system performance and report any irregularities or potential issues to senior IT staff.
Customer Service: Provide exceptional customer service by maintaining a professional demeanor, actively listening to user concerns, and ensuring timely resolution of issues.

Qualifications:

Education: High school diploma or equivalent; an associate degree in Information Technology or a related field is preferred.
Experience: Prior experience in a customer service or technical support role is advantageous but not mandatory.
Technical Skills: Basic understanding of computer systems, mobile devices, and other tech products; familiarity with remote desktop applications and help desk software is a plus.
Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Problem-Solving: Ability to troubleshoot and resolve basic technical issues efficiently.
Organizational Skills: Detail-oriented with the ability to manage multiple tasks and prioritize effectively.
Team Collaboration: Ability to work collaboratively within a team environment and contribute to team objectives.

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Refine Your Search

help desk analyst jobs in normal, al

HelpDesk Analyst

IT Support Analyst

Customer Experience Analyst

Enterprise Service Desk Analyst

Research Technology Support Specialist

System Administrator 4

Enterprise Wide Prog/Analyst*

Project Analyst (DoD TS Clearance)

Chandra Operations Engineer, Part Time

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