Top 12 Help desk support Jobs in Normal Il

IT Support Specialist I
Illinois State Credit Union —Normal, IL
- $19 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Quick Apply
1d
Service Desk Engineer
GFI Digital —Bloomington, IL
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Campus IT Specialist
Boldyn Networks —Eureka, IL
- $25 - $35 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- University
- Paid parental leave
- Parental leave
IT Analyst
PINNACLE ACTUARIAL RESOURCES INC —Bloomington, IL
- $80,000 - $110,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Profit sharing
- Disability insurance

More jobs to discover

Find similar jobs that you might be interested in.

Service Desk Engineer
GFI Digital —Bloomington, IL
Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution.
Quick Apply
Help Desk Technician
IT360 Inc —Peoria, IL
Knowledge of remote access tools, printers, and basic networking concepts. Preferred but not required: CompTIA A+, Network+, or Microsoft Fundamentals…
$36,000 - $50,000 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk support in normal il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk support jobs near normal il

IT Support Specialist jobs in Normal, IL

Service Desk Engineer jobs in Appleton, WI

Service Desk Engineer jobs in Coral Springs, FL

Passenger Service Agent jobs in O'hare International Airport, IL

Sales Engineer jobs in Indianapolis, IN

Service Desk Engineer jobs in Sterling, VA

It Support Specialist jobs in Overland Park, KS

It Support Specialist jobs in Sioux Falls, SD

Early Intervention Specialist jobs in Maryland

It No Clearance Required jobs in Maryland

It Support Specialist jobs in New Orleans, LA

It Contractor jobs in Orlando, FL

It Support Specialist jobs in Newark, DE

Document Specialist jobs in San Antonio, TX

Sterilization Technician jobs in New York, NY

It Technician jobs in Centennial, CO

It Technician jobs in Euless, TX

Surgical Technician jobs in Bellingham, WA

It jobs in Sweden, ME

It Technician jobs in Garden City, KS

IT Support Specialist I

Illinois State Credit Union -
Normal, IL

Quick Apply

Job Details

Full-time
$19 - $20 an hour
1 day ago

Benefits

Paid holidays
Disability insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Equipment troubleshooting
Windows
High school diploma or GED
Driver's License
Internal employee customer service
Desktop (troubleshooting support)
Desktop administration

Full Job Description

Description:

About Us

Illinois State Credit Union (ISCU) is a member-owned financial cooperative serving roughly 18,000 members across five branches in Illinois. We exist to help our members reach their financial goals, and we believe the way we make people feel is the most powerful product we offer. Every team member plays a part in delivering that experience.

Position Summary

This full-time entry level IT position is responsible for providing first-level technical support to employees by troubleshooting hardware, software, network, and technology-related issues. This position serves as the primary point of contact for help desk requests and assists with maintaining end-user systems, equipment deployments, account administration, and technology support across the organization. The ideal candidate demonstrates strong customer service skills, technical aptitude, and a willingness to learn.

Work Environment

This position operates primarily in an office environment and requires the employee to perform their duties on-site at our Center St. location. The role provides support to employees across all credit union locations. The role will require occasional between branch facilities and participation in technology projects outside normal business hours. The position also requires a rotating on-call schedule for Saturday support.

Essential Duties and Responsibilities

Provide first-level support for desktop, laptop, printer, mobile device, network and peripheral issues.
Respond to and resolve help desk tickets in a timely and professional manner.
Install, configure, and maintain computer hardware and software.
Assist with user account creation, modification, and termination activities.
Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
Troubleshoot network connectivity, VPN, and remote access issues.
Document technical issues, resolutions, and procedures within the ticketing system.
Assist with workstation deployments, upgrades, and equipment replacements.
Participate in onboarding and offboarding processes for employees.
Maintain inventory records for technology assets.
Follow IT security policies and assist with cybersecurity best practices.
Escalate complex technical issues to senior IT staff when necessary.
Assist with technology projects and system implementations as assigned.
Perform other duties as assigned.
Help support credit union Core functionality
Coordination with vendors

Requirements:

Required Qualifications

Basic understanding of Windows operating systems and desktop support.
Knowledge of Microsoft 365 applications and services.
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Ability to prioritize workload and manage multiple tasks.
Commitment to providing exceptional customer service.
Valid driver's license to travel between branches
High school diploma or equivalent required

Preferred Qualifications

CompTIA A+, Network+, or similar technical certification.
Experience with Active Directory and Microsoft Entra ID.
Experience supporting Microsoft Teams and SharePoint.
Familiarity with endpoint management tools such as Microsoft Intune.
Prior customer service or technical support experience.
Microsoft 365 and Copilot experience
Experience with ticketing systems
Cybersecurity awareness
Core banking and financial institution technologies
Associate degree, technical training, or equivalent experience preferred

Knowledge, Skills, and Abilities

Ability to diagnose and resolve common technical issues.
Strong attention to detail and organizational skills.
Ability to communicate technical concepts to non-technical users.
Ability to work independently and within a team environment.
Willingness to learn new technologies and technical processes.
Understanding of cybersecurity principles and data protection practices.

Physical Requirements

Ability to sit, stand, walk, bend, and lift equipment up to 50 pounds.
Ability to travel between branch and office locations as needed.
Ability to work occasional after-hours maintenance of windows or technology deployments.

Other Information

Health, Dental, Vision
401k
Paid Time Off
Holidays
Life Insurance
Long-Term Disability

Illinois State Credit Union is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy and gender identity), sexual orientation, national origin, age, disability, genetic information, or veteran status. Accommodations may be available upon request.

Quick Apply

Refine Your Search

help desk support jobs in normal il

IT Support Specialist I

Service Desk Engineer

Campus IT Specialist

IT Analyst

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for help desk support in normal il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected