Top 7 Service writer Jobs in Normal Il

Service Advisor
Heller Stores —El Paso, IL
- $65,000 - $110,000 a year
- Full-time
- Dealership
- Mid-level
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Service Writer
Vermeer Midwest -Goodfield —Goodfield, IL
- $32 - $36 an hour
- Full-time
- Dealership
- Computer literacy
- Writing skills
- Profit sharing
- AD&D insurance
Quick Apply
Auto Care Center Service Manager
Walmart —Normal, IL
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Assistant Automotive Service Center Manager
Blain's Farm & Fleet —Bloomington, IL
- Full-time
- Pass drug screening
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Service Writer
Vermeer Midwest —Goodfield, IL
- $32 - $36 an hour
- Full-time
- Background check
- Dealership
- Computer literacy
- Profit sharing
- AD&D insurance
Quick Apply
Assistant Service Manager
HERITAGE TRACTOR LLC —Roanoke, IL
- $60,000 - $75,000 a year
- Full-time
- Dealership
- Computer literacy
- Mid-level

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Parts and Service Manager
Midwest Construction Rentals —Bloomington, IL
Works orders for the customers, answering their calls in a professional manner, assisting them to locate the parts needed for their repair.
$27.50 - $35.00 an hour
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Service Manager - Relocation Assistance Available
Truck Centers, Inc. —Morton, IL
Valid driver's license with ability to meet insurance requirements. Experience managing budgets, analyzing data, and driving efficiency.
$79,322.88 - $118,984.32 a year
Quick Apply

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Automotive Service Advisor
Lindsay Honda —Columbus, OH
Valid driver's license with a clean driving record. Recommending maintenance and repair services based on vehicle inspections and manufacturer guidelines.
$20 - $25 an hour
Quick Apply
Automotive Service Advisor
Germain Toyota of Columbus —Columbus, OH
Answer service calls, set and confirm appointments. As a Service Advisor, you will own the customer experience in the service lane and are the first point of…
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service writer jobs near normal il

Service Advisor

Heller Stores
El Paso, IL

Quick Apply

Job Details

Full-time
$65,000 - $110,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Live chat
Service writing
Customer communication
Greeting customers
Maintenance work
Employee relationship building
Performance management
Experience working in the automotive repair industry
Customer engagement
Computer skills
Progress management
Delegation
Repair estimation
Client interaction via phone calls

Full Job Description

Job description

Heller Ford in El Paso, IL is growing again! Our Service Department is in need of someone with experience in automotive repairs, maintenance and customer service. We need someone who can multi-task, prides themselves on accuracy and efficiency and has knowledge of vehicle repair work at a fast-paced dealership.

Job-Specific Requirements:

Determine costs and completion date. Communicate expected repair time to customer.

Analyze progress with technicians to maximize efficiency and maintain high quality of repairs.

Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.

Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.

Produce accurate estimates for needed repairs.

Provide cashier transactions when needed.

Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

Start and finalize repair orders for warranty, customer paid, and internal repair.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Be polite and friendly and greet customers promptly.

Conduct telephone & chat transactions courteously, and quickly.

Provide excellent customer service for all customers whether external or internal.

Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.

Notify customers promptly regarding any delays, changes, or additional work that is required.

When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.

Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.

Qualifications:

Experience in automotive repair work (advisor, technician, etc.)

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills with customers, technicians and other staff

Ability to meet company's production and quality standards.

General Expectations:

Devote himself/herself to ensuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Benefits:

Full Time position

Paid Vacation

Health, Dental and Vision Insurance offered

401K with potential company matching

Job Type: Full-time

Quick Apply

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service writer jobs in normal il

Service Advisor

Service Writer

Auto Care Center Service Manager

Assistant Automotive Service Center Manager

Service Writer

Assistant Service Manager

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