Bosch Auto Service General Manager
Job Descript
Position Title: General Manager/Owner Operator
Reports To: Oklahoma Franchise Ownership Group
Position Summary
If you would like to be a shop owner, but do not have enough funds, this opportunity may be for
you. We are looking for General Managers with limited funds to invest in a Bosch Auto Service
franchise along with us. Our group will invest most of the funds required.
The Bosch Auto Service General Manager is responsible for the overall leadership,
performance, and profitability of the automotive service center. This role oversees all aspects of
the business, including operations, financial performance, customer experience, employee
development, sales growth, and compliance with Bosch Auto Service standards.
The General Manager provides strategic leadership while managing the day-to-day operations of
the facility, ensuring exceptional customer service, operational excellence, and a high-
performing team. This individual serves as the face of the business, fostering a culture of
accountability, professionalism, integrity, and continuous improvement.
Essential Duties and Responsibilities
Operational Leadership
Direct and oversee all daily operations of the Bosch Auto Service location.
Ensure efficient workflow between the front office and the service department.
Maintain high standards for productivity, quality, and operational consistency.
Ensure compliance with Bosch Auto Service operating standards and best practices.
Develop and implement operational improvements to maximize efficiency and
profitability.
Monitor shop capacity, technician productivity, and vehicle throughput.
Financial Management
Manage the overall Profit & Loss (P&L) performance of the business.
Develop annual budgets and monthly financial forecasts.
Monitor Key Performance Indicators (KPIs) including:
o Car Count
o Average Repair Order (ARO)
o Gross Profit
o Labor Gross Profit
o Parts Gross Profit
o Technician Productivity
o Close Ratio
o Effective Labor Rate
o Net Profit
Control operating expenses while maintaining service quality.
Analyze financial reports and implement corrective actions when necessary.
Maximize profitability through effective pricing, labor management, and expense control.
Customer Experience
Establish and maintain a culture focused on exceptional customer service.
Ensure every customer receives a professional, transparent, and consistent service
experience.
Resolve escalated customer concerns promptly and professionally.
Monitor customer satisfaction metrics and online reputation.
Build long-term customer loyalty through trust, communication, and service excellence.
Sales & Business Development
Collaborate with ownership and the Bosch Auto Workshop Solutions (BAWS) team to
develop business growth strategies.
Increase sales through customer retention, fleet development, marketing initiatives, and
community engagement.
Monitor sales performance and implement improvement strategies.
Develop partnerships with local businesses and organizations.
Promote Bosch Auto Service programs and value-added services.
Leadership & People Management
Recruit, hire, train, coach, and retain high-performing employees.
Establish clear performance expectations and accountability.
Conduct regular employee performance reviews.
Develop future leaders within the organization.
Foster a positive, respectful, and team-oriented workplace culture.
Promote continuous education and professional development.
Quality Assurance
Ensure all repairs meet Bosch Auto Service quality standards.
Monitor Digital Vehicle Inspection (DVI) compliance and repair quality.
Maintain clean, safe, and organized facilities.
Ensure adherence to all warranty procedures and documentation requirements.
Conduct regular operational audits.
Compliance & Safety
Ensure compliance with:
o OSHA regulations
o Environmental regulations
o State and local licensing requirements
o Bosch Auto Service operating standards
Maintain workplace safety programs.
Ensure proper handling and disposal of hazardous materials.
Leadership Competencies
A successful Bosch Auto Service General Manager demonstrates excellence in the following
competencies:
Operational Management
Effectively manages daily shop operations while balancing productivity, quality, and
customer satisfaction.
Continuously improves operational processes.
Financial Acumen
Strong understanding of budgeting, forecasting, expense management, and financial
reporting.
Uses financial data to drive business decisions.
Customer Service Excellence
Creates a customer-first culture.
Handles difficult situations professionally while protecting customer relationships.
Automotive Industry Knowledge
Understands automotive repair processes, shop workflow, emerging technologies, and
industry best practices.
Sales & Business Development
Identifies opportunities to grow revenue and market share.
Builds strong relationships with customers, vendors, and community partners.
People Leadership
Inspires and develops employees.
Builds high-performing teams through coaching, accountability, and recognition.
Integrity & Professionalism
Demonstrates honesty, transparency, and ethical leadership.
Protects the Bosch Auto Service brand and reputation.
Communication
Communicates clearly and professionally with employees, customers, vendors, and
ownership.
Problem Solving
Makes sound decisions using data, experience, and sound judgment.
Resolves operational challenges efficiently.
Adaptability
Responds effectively to changing business conditions and evolving customer
expectations.
Qualifications
Required
Minimum 5 years of automotive management experience.
Minimum 3 years of multi-department leadership experience.
Strong understanding of automotive repair operations.
Experience managing Profit & Loss statements.
Excellent leadership and communication skills.
Valid driver's license with an acceptable driving record.
Preferred
Bachelor's degree in related field or extensive work experience.
ASE certifications.
Experience with Auto Service operations.
Experience using shop management software and Digital Vehicle Inspection platforms.
Performance Metrics (KPIs)
The General Manager will be evaluated on performance including, but not limited to:
Financial
Revenue Growth
Gross Profit
Net Profit
EBITDA
Expense Control
Budget Performance
Operational
Car Count
Average Repair Order (ARO)
Technician Productivity
Technician Efficiency
Effective Labor Rate
Shop Capacity Utilization
Comeback Rate
Customer
Customer Satisfaction Index (CSI)
Google Review Rating
Customer Retention
Net Promoter Score (NPS)
Employee
Employee Retention
Training Completion
Employee Engagement
Safety Compliance
Physical Requirements
Ability to stand and walk for extended periods.
Ability to lift up to 40 pounds occasionally.
Ability to work in both office and shop environments.
Occasional travel for meetings and training.
Work Environment
The General Manager works in a professional automotive service environment that includes
office responsibilities and regular interaction within the repair facility. This role requires frequent
engagement with customers, employees, vendors, and ownership while maintaining a safe,
organized, and professional workplace.
Bosch Auto Service Leadership Philosophy
The Bosch Auto Service General Manager leads by example, creating a culture built on
integrity, accountability, continuous improvement, operational excellence, and exceptional
customer service. Success is achieved through empowering employees, delivering outstanding
repair experience, maintaining financial discipline, and consistently upholding the trusted
reputation of the Bosch Auto Service brand.
Pay: $60,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
Work Location: In person
